U-Haul: Customer Reviews for The Pack & Ship Store, Miami, FL

Customer Reviews for The Pack & Ship Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Pack & Ship Store

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Guillermo P. on

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Truck was in perfect condition, staff was very friendly.

ALLAN P. on

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This location is a "have it all stop", good customer service, and fast. Improves, I would say, have a parking dedicated to Uhaul, was kind of hard to find a parking spot for dropping the rented vehicle/trailer.

Lester B. on

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OMAR M. on

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Smooth rental experience

Karla B. on

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Alex D. on

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maria m. on

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Irene A. on

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Thank you!

Giovanni M. on

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Kevin C. on

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The truck smelled like a hobo slept in it. Mechanically the truck was fine, it drove normal. I wish they would clean the trucks a bit more. Air freshner would be nice. The person processing the order at the desk was helpful.

JEAN G. on

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Pick up Kendall and drop off North Miami,I was charged $40 for my 2nd day(no problem, I was aware at signing), but for that 2nd day, no mileage was authorized....So, i was allowed 30 miles for 2 days rental. I think it is unfair... Jean Germain (786)443-4081

Shannie B. on

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The drop off was close to my new home, had no trouble dropping off, the only issue is that I was charged extra miles when I was sent half hour away from my old home to pick up the truck!

Mariana R. on

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key drop off at night is very dark. it would be great if you could add light

Juan M. on

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The van was fine the only problem was the smell inside de truck. It smell like horse shit. Please clean it. This is a pretty expensive service to have to deal with this smell.

Bryan P. on

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Great staff would rather come here!

Arianna R. on

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Luis H. on

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Thank you

Marcel B. on

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they are very professional...

miguel p. on

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EXCELLENT

Collin G. on

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The staff was friendly, courteous, professional, and patient. Keep up the good work.

juan c. on

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Bibiana A. on

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I had reserved an appliance dolly and the location didn't have one available when I went to pick up the truck, but we managed! The 10-foot Uhaul truck doesn't have a ramp - it was a little tough to move things in and out of it. We'll be renting the 15-footer from now on. Truck drove great and the prices are very fair. Thank you!

Yoel N. on

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I I would like to say that I had a really amazing and pleasent experience.

ORESTES M. on

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Build on the professionalism, genuinely kind demeanor and customer service skills displayed by Mera. Although she appeared a little young ...I left with the impression that she was the owner or manager. I highly recommend this location.

Fernando P. on

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Excellent trailer condition

Alain H. on

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Clemente G. on

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They are a professional and so nice I

Elmer L. on

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A very pleasant experience!!!

Matt V. on

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HEYDI p. on

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Oscar M. on

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Rodrigo O. on

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irene a. on

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CARLOS S. on

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Un excelente servicio lo cual merece reconocimiento por la seriedad de su trabajo gracias.

VICENTE P. on

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Absolutely nothing. Thank you for your service!!

AMANCIO D. on

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ERICK C. on

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carlos m. on

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Super friendly service. The 800 number had made a mistake on my return time and they took their time tof fix it.

OMAR G. on

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Excellent experience, thanks

Juan C. B. on

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Thanks

YURALDI M. on

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ANA M C. on

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It's always a pleasure to rent from this office I've never had a problem and the availability is always there. The people that work here are fantastic!

Mario D. on

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Excellent

RONALD E. on

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Good service!

ERIKA G. on

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GAMMAL C. on

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Lower prices on rentals and miles fee.

JOHN J. S. on

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Easy, quick and polite.

RAUL R. on

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ROXANA S. on

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I enjoy doing business with Angelica. She is always courteous and professional!

NESSLY B. on

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Claudia R. on

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Very expensive rates (.99 per mile) plus the initial contracting fee AND gas. But the location and owners were very nice and helpful.

FRANCISCO P. on

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We gave used thus location on numerous occasions n have n never had s problem .. Friendly efficient staff!!

OSCAR T. on

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JEUNESSE A. on

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CINDIA T. on

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edward v. on

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Very knowledgeable rental service personnel.

Luis D. on

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Lorenzo B. on

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MARK K. on

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great service with truck reserved as planned

LUIS M. on

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The vehicle smelled like a stable (Animals). It was absolutely dirty on the outside and inside. The smell was really very unpleasant. They made the contract with the information of another person, with the data of another person but with my credit card details and my address. Not with this location but with UHAUL, the experience has been the worst. This is the last time I use the services of Uhall for me or my company. THE WORSE EXPERIENCE EVER WIT UHAUL

ELENA R. on

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the prior u-haul address i was sent to was supposed to be open till 6pm when I got there at 5:45 they were not their, that was the second location i was sent the one on 134 ave and miller drive where i originally made the reservation did not have the equipment. service needs to improve. you need to check availability before you confirm and sent someone out to any of your locations to find out the equipment is not avail.

Diane A. on

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BRIAN M. on

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FRANCIS M. on

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ALBERTO P. on

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Para mi fue una esperiencia unica y efectiva lo recomiendo es un buen modo de transporte para las personas de bajo ingreso buen presio y comodo gracias Uhaul.=)

THOMAS S. on

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Very helpful and efficient. Truck was new and very clean.

EDWARD G. on

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KADUO A. on

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CONSUELO J. on

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Everything is good

ELAINE A. on

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OMAR O. on

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FRANCISCO M. on

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ALEXANDER d. on

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Clean fast great service

LIGIA L. on

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Socorro L. on

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Nothing. Your customer service is excellent. Thanks

JUVETZY R. on

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I usually rent Budget, actually this is my second time rent UHAUL, The truck was smaller I always get the 16' and everything fit but in this occasion I had to leave some of our belongings. A desk and a queen mattress set that I need. So sad

LUIS S. on

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MATTHEW K. on

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MARIELA D. on

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Clean the trucks, they smell terrible also keep a better care of the trucks

REY A. on

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This location was better than expected. Excellent Service, thank you.

Jhonny M. on

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Pablo B. on

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The van wasn't Clean on the cargo part looks like some one use it before for landscaping and was smelling very bad to

DAMIEN C. on

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FRANCISCO G. on

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Good transpotetion

ABEL A. on

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Better sign to ease the find of the location. However, once you find it you are done because they are very friendly and helpful.

gerald s. on

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NICOLE M. on

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Jorge P. on

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Great customer service by the staff.

FRANCISCO P. on

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HADA B. on

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Excellent customer service!

EDUARDO I. on

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To have more trucks in your location or have the access to call other locations when trucks are needed.

LISSET I. on

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ORLANDO R. on

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The service was great.

Kimberly W. on

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ARMANDO O. on

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Worst experience ever, I've been your customer for years. I made the reservation with a trolley and I didn't get it. After going to two locations the only answer was"sorry". Then somebody from uhaul called me and said that I was going to be given a $50 credit. It never happened.

FRANCISCO P. on

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I can't think of anything that can be better!

EDUARDO R. on

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BEATRIZ S. on

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FRANCISCO P. on

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Very pleasant and helpful thank you!

NUBIA G. on

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Customer did not leave a comment.