Customer Reviews for The Pack & Ship Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Pack & Ship Store

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Alexander F. on

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Friendly staff. Quick and courteous. A+ service.

JORGE ARIEL P. on

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BRANDY N. on

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MANUEL C. on

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RULY B. on

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I am extremely disappointed with U-Haul's contact center at 866-723-3060.. As instructed, arrived in Greenville, SC on Friday 09/01/17. Contacted the above mentioned number, the same arrival morning. requested a 10 foot truck and inquired ; if there was a van. I would drive either back to Fl. I was given a reference # for the van. Is this call center, U-HAUL's or a different business entity? Why was I promised , something that could not be delivered as requested? This is not the correct way to conduct business; as business should be conducted..

BERNARDO C. on

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ORESTES C. on

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everything was perfect

Maria M. on

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I never made it to this location because the truck broke down and had to be toad away.

Nora J. on

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carlos m. on

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The ladies at this location are very friendly, helpful. This is not the first or last time I will rent from them.

ROBERT H. on

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sussy m. on

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Eduardo D. on

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Erik C. on

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marco g. on

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The returning location had nothing to do with my complaints.

valoree m. on

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marisela h. on

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the truck floor was very dirty

MARK G. on

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More information about automatic pay tolls on florida turnpike and other locations, tried to transfer to my sun pass account but could not, called 1 800 number but they could not tell me anything.

Juan Carlos L. on

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Victoria S. on

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Maria S. on

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YEIMY D. on

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JULIO C. on

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Thank you..You were very helpful..

JHON M. on

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VICTOR V. on

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continue like now,it's very good

Lourdes P. on

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Humberto Z. on

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ANGELICA M. on

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CARLOS M. on

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polite & amazing staff - trucks were very clean - was having a bad morning until I got there.

CARLOS M. on

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very friendly and accommodating staff. the manager was training a new person both time we were there (piking up and returning) - both employees were great. super store

BLAS M. on

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ROBERTO G. on

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JOSE J. on

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Nothing at all service very helpful Thanks

julio n. on

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Great service!, Pretty good customer service attention... Good price.... I really recommend it.

Fuad M. on

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Andres G. on

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IVAN P. on

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two thumbs up!

Guillermo P. on

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Truck was in perfect condition, staff was very friendly.

ALLAN P. on

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This location is a "have it all stop", good customer service, and fast. Improves, I would say, have a parking dedicated to Uhaul, was kind of hard to find a parking spot for dropping the rented vehicle/trailer.

Lester B. on

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OMAR M. on

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Smooth rental experience

Karla B. on

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Alex D. on

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maria m. on

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Irene A. on

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Thank you!

Giovanni M. on

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Kevin C. on

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The truck smelled like a hobo slept in it. Mechanically the truck was fine, it drove normal. I wish they would clean the trucks a bit more. Air freshner would be nice. The person processing the order at the desk was helpful.

JEAN G. on

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Pick up Kendall and drop off North Miami,I was charged $40 for my 2nd day(no problem, I was aware at signing), but for that 2nd day, no mileage was authorized....So, i was allowed 30 miles for 2 days rental. I think it is unfair... Jean Germain (786)443-4081

Shannie B. on

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The drop off was close to my new home, had no trouble dropping off, the only issue is that I was charged extra miles when I was sent half hour away from my old home to pick up the truck!

Mariana R. on

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key drop off at night is very dark. it would be great if you could add light