Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)

464 reviews

2423 SW 147th Ave   Miami, FL 33185

(305) 227-9634

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 227-9634

2423 SW 147th Ave
Miami, FL 33185

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
1.0

The fuel measurement system is terrible because in the truck is not that accurate compare to the one that you print

ERNESTO D. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO P. 
Rating:
5.0

I was not giving the same rate that I was told by the representative of .79 cents per mileage instead I was charged $1.19 per mileage. I realized to late after I left the location.

SILVIA C. 
Rating:
4.0

Everything was fine

BERTHA R. 
Rating:
5.0

Customer did not leave a comment.

Ariel M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Keep up the good work! Thank you!

SILVIO R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

FELIPE D. 
Rating:
5.0

Thanks again! Everything went well. I will definitely use this location and uhaul if I need a truck again.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

ALVARO G. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO T. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
1.0

Customer did not leave a comment.

ABIODUN S. 
Rating:
5.0

Customer did not leave a comment.

ILEANA F. 
Rating:
5.0

Best rental location ever in Miami-Dade County.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

JULIAN H. 
Rating:
1.0

Any customer who would like to tow a car or truck you need to measure the vehicle . Your recommendations are totally Incorrect. Your auto transport trailers are for compact cars only . Don't recommended a trailer for a truck that doesn't fit . I've wasted multiple hours of my day for this false recommendation and still payed for the useless trailer .

MICHAEL P. 
Rating:
5.0

They made it so simple for me..I was in and out with no hassle or delays..Awesome experience

Kristine G. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

IVAN D. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Beatriz V. 
Rating:
1.0

I called to let them know i had an emergency and could not return the truck at 11am the person on the phone said i was fine until 2pm when i returned it they charged me for an extra day of rental after offering it to me free of charge for those extra hours.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Customer did not leave a comment.

eduardo B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

Price too high for a few hours.

Jorge H. 
Rating:
5.0

Customer did not leave a comment.

DISNEY G. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO F. 
Rating:
3.0

-

German G. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
3.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Emilio Y. 
Rating:
5.0

Everything for us was great ! Just stay doing great job!

MIGUEL ANGEL B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL D. 
Rating:
5.0

Excellent customer service

FERNANDO P. 
Rating:
5.0

Customer did not leave a comment.

Nina R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

GREGUY P. 
Rating:
1.0

Customer Service Inservice to the employees at this location highly recommended.

LANDA N. 
Rating:
1.0

We were given the wrong size trailer. It was an inconvenience because we needed to make an additional trip back to the store to fix the situation. We were offered no discount towards our rental when it was obviously not our fault that we needed to waste time on returning to the store to redo the rental. I expect to receive what we reserved at the time of the pick up. This made for an absolute unsatisfactory experience.

ARMANDO V. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

PLAZI R. 
Rating:
5.0

Customer did not leave a comment.

LAZARO L. 
Rating:
3.0

Customer did not leave a comment.

ROCIO V. 
Rating:
2.0

I ordered a 20ft truck in but ended by getting 15ft due to unavailability at my desired location. I also had to drive 10 miles farther to pick up. I had to change my moving plans by driving my personal vehicle 2 times to move my stuff. The staff were helpful and I understand things happen but it would have helped if I wasn't able to book a 20ft if it's not available. Overall experience with the truck was good at the expense of labor and mileage..

Suresh C. 
Rating:
5.0

Nothing!!. Continues as it.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

IVONNE R. 
Rating:
5.0

Customer did not leave a comment.

Sarahi M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

I had reserved a hand truck online 6 days before picking it up along with the van and when I went to the store there weren't any available.

Juan B. 
Rating:
5.0

Muy convenience me gusto.

xiomara G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

LUMEY D. 
Rating:
5.0

Customer did not leave a comment.

Marilyn V. 
Rating:
5.0

Customer did not leave a comment.

MARLENE R. 
Rating:
5.0

Excellent service!

ORLANDO P. 
Rating:
5.0

Excellent service!

ORLANDO P. 
Rating:
2.0

Not helpful at all.

Joel C. 
Rating:
5.0

Great customer service.

Fernando C. 
Rating:
5.0

Excellent service

LANCE R. 
Rating:
5.0

The truck was clean except for what looked like paint on both sides of the driving cabin .

Alejandro A. 
Rating:
5.0

Friendly people and great customer service.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

ROLENI V. 
Rating:
5.0

Nothing really. You guys are good.

Rommel A. 
Rating:
5.0

Excellent and professional office and I recommend to people

Clemente G. 
Rating:
2.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer service was great, friendly atmosphere. The truck was clean and comfortable to operate and use.

LIZBETH L. 
Rating:
5.0

Very professional..... great service.

JOSE F. 
Rating:
5.0

keep the same service

Sarahi M. 
Rating:
5.0

Not applicable

Florbel S. 
Rating:
5.0

Customer did not leave a comment.

ROSA A. 
Rating:
5.0

Friendly, helpful and fast employees.

Osvaldo M. 
Rating:
4.0

Parking lot was to tight to hook up a car trailer with normal traffic coming and going could not see the uhaul sign from road otherwise ok

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Marianelly M. 
Rating:
5.0

Customer did not leave a comment.

Migdiala T. 
Rating:
5.0

Price of .99 a mile expensive

Marianelly M. 
Rating:
5.0

Customer did not leave a comment.

Erick M. 
Rating:
5.0

Customer did not leave a comment.

Bryson T. 
Rating:
2.0

I had to pay more money just because the store closed 20min before I got there....

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Alexei R. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Nestor C. 
Rating:
5.0

I would check breaks and make sure truck is ready for the road made some weird sounds but overall great experience thank you so much you were unbelievably helpful

Mitchel B. 
Rating:
3.0

Inside the cabin, was dirty with dust all around

ALONSO A. 
Rating:
4.0

The staff that attended me both at the time of booking (morning) and pick-up (afternoon) were very friendly and helpful. It was my first time using the Uhaul services and I will definitely recommend it.

SIMONE L. 
Rating:
5.0

They did a great job

Stanley B. 
Rating:
5.0

Everything was perfect

Erik S. 
Rating:
5.0

Customer did not leave a comment.

Diego G. 
Rating:
5.0

I got confused with retiurning the truck in. There should be a clear big buttton when logging in to return the truck

JULIAN K. 
No reviews have been submitted for this location.

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