Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)

580 reviews

2423 SW 147th Ave   Miami, FL 33185

(305) 227-9634

Hours

  • Mon–Fri
    8:30 am–6:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(305) 227-9634

2423 SW 147th Ave
Miami, FL 33185

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–6:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Alfredo I. 
Rating:
5.0

Thx for great professional service at this location.

Ignacio G. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
4.0

My pick up was on a Saturday and I had lots of tech issues using the app to do the pick up. Cust support was helpful. In the end I had to install the app because web link did not work.

Jose B. 
Rating:
5.0

They are very friendly

REINALDO A. 
Rating:
5.0

Customer did not leave a comment.

EMILIO V. 
Rating:
5.0

Customer did not leave a comment.

ODALYS H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Don't stop the effort.

HARRY C. 
Rating:
3.0

When making my reservation I wanted to rent moving pads I wasn't told that this pick up location would be unable to provide that so it did catch us off guard and we had to improvise at the last minute and secondly it was extremely far from where we live

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Ymaru C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

EDDY L. 
Rating:
5.0

Customer did not leave a comment.

Luis N. 
Rating:
5.0

Customer did not leave a comment.

Ricardo Felipe A. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Everything was great, except I was charged $19.95 twice and only had the van from 8:15 a.m until maybe 6:30 in the evening. Returned the same day as rental.

Kandice D. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

excelente service

DANIEL M. 
Rating:
5.0

The driver door was not closing well.

Mercedes B. 
Rating:
5.0

Mantengan esa profesionalidad

FRANKLYN U. 
Rating:
5.0

Customer did not leave a comment.

MADELAINE R. 
Rating:
5.0

Customer did not leave a comment.

OSWALDO M. 
Rating:
5.0

they are very helpful people

REINALDO A. 
Rating:
5.0

Customer did not leave a comment.

Eman H. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO V. 
Rating:
1.0

Customer did not leave a comment.

Steven Q. 
Rating:
5.0

keep up the great work....

John B. 
Rating:
5.0

Very satisfied

ODALYS P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

YAVAN C. 
Rating:
4.0

find more parking or more space for parking,,the 26' truck

Alfredo Ramon I. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

Francisco D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

The customer should not have to wait for the day before to find out if the rental truck will be available or not.

Christopher L. 
Rating:
5.0

Not a thing.

Felix M. 
Rating:
5.0

The service on this office was great. Everybody there does a really good job. Orlando

Orlando T. 
Rating:
5.0

Customer did not leave a comment.

UZZY O. 
Rating:
5.0

With such a great quality service improve anything

JOSE L. 
Rating:
5.0

I have no problem with the location itself. However, the checkout/renting process is exhausting! Need to cut some pf the steps like calling a contact to verify transaction. That is BS… you have my card information; DL etc etc…

Phillipp M. 
Rating:
5.0

AC to as not working…

RAUL P. 
Rating:
5.0

Don't charge for miles. If it's $19.95, it's $19.95. Why is there a additional charge for miles? It doesn't say that on the sides of the truck. Then it's not true. Is not $19.95, it's more. That's a trick surprise when it comes to renting a truck. I didn't pay $19.95 like it says on the truck, I payed more than that.

OSVALDO L. 
Rating:
5.0

Good service 👍

JORGE I. 
Rating:
5.0

Customer did not leave a comment.

ARUN N. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Profesional and attentive staff always willing to assist the public.

LEDIF O. 
Rating:
5.0

they are all nice people.

REINALDO A. 
Rating:
3.0

You charged me an extra day, and I didn't use truck that day!! The truck was returned Saturday, but you charged me also for Sunday! I would like my refund please. Thank you.

RODOLFO A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Keeping the good service always.

ORESTES G. 
Rating:
5.0

This location is first class service, calm and professional courteous and always on time. Smitty Dawson Thus is my 3rd rental. Merry Christmas 🎅 🎄 ❤️

SMITH D. 
Rating:
5.0

The equipment was clean, but had what appeared to be engine exhaust manifold noise on accleration.

JORGE R. 
Rating:
5.0

There are great people.

REINALDO A. 
Rating:
5.0

OUTSTANDING SERVICE

MARTA V. 
Rating:
5.0

Customer did not leave a comment.

JORGE J. 
Rating:
3.0

The right signal does not work , smelly and dirty

FABIOLA B. 
Rating:
5.0

The Folks were I rented the vehicle were great I highly recommend this to anyone.

FRED E. 
Rating:
4.0

El servicio de carretera fue muy malo estuvimos con una llanta reventada por un espacio de 6 horas para que llegarán a reemplazarla

Andy T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
4.0

Customer did not leave a comment.

REINALDO A. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Customer did not leave a comment.

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

ALAN U. 
Rating:
5.0

Excellent

ANDRES G. 
Rating:
5.0

Excellent location and customer service.

FELIPE N. 
Rating:
5.0

Empty quick truck was perfect. Checkout was quick!

Luis R. 
Rating:
4.0

Customer did not leave a comment.

KEMEL R. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Very nice people.

LESLIE S. 
Rating:
2.0

Did not have the right dolly, the car key was broken.

IVAN S. 
Rating:
5.0

Excellent overall customer experience.

Francisco U. 
Rating:
5.0

Everything was great!

NANCY S. 
Rating:
4.0

The van always smell bad

FABIOLA B. 
Rating:
5.0

Customer did not leave a comment.

ALDEMARO G. 
Rating:
5.0

No issues. Everyone was great.

MANUEL D. 
Rating:
5.0

This staff in this location is great & super friendly! They have a great customer service.

Marina C. 
Rating:
5.0

Customer did not leave a comment.

Denis J. 
Rating:
5.0

Very good

MANUEL R. 
Rating:
2.0

I went on a Sunday and the location was technically closed, so I was unable to walk into the store. The issue lied with the inability to open the lock box with the keys. The app was not prompting me to check in and get a code. I waiting 30 min before calling customer support, then was put on hold for another 30 min. I was able to unlock the box after an hour. I would like a partial refund, per policy.

Julian R. 
Rating:
1.0

I drove 16.83 miles and Uhaul charged me 6 gallons of gas .six gallos with six gallons you can drive 90 miles not 16 miles. You are stupids !!!!!!

DIEGO G. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO F. 
Rating:
5.0

Great Location, excellent customer service!!!

GUILLERMO P. 
Rating:
5.0

Customer did not leave a comment.

YOAN G. 
Rating:
5.0

Customer did not leave a comment.

Randolph B. 
Rating:
5.0

Thank you for everything

JAIME G. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

INGRID C. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

KARL N. 
Rating:
5.0

Customer did not leave a comment.

RAUL B. 
Rating:
5.0

Exellent Service

Levia S. 
Rating:
5.0

Customer did not leave a comment.

Raul V. 
No reviews have been submitted for this location.

Additional Services at this Location

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