Great customer service and great clean vans and trucks I’ll definitely be back
CARLOS C
Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Angelica is the best!!!
JONATHAN SNot much
JORGE RGrease, lube and maintain equipment
Rey MUhaul should include more miles with the rental...time of the rental is fare.
JUAN Stiempo de espera mayor a lo habitual , por parte de el personal de atencion al cliente
ROGER LAll good 😊
MORGAN CGood customer service and good people
TONY GVery polite crew, ready to assist you as you enter the store, kind and enthusiastic.
AYRAM PI kept getting skip by the lady on counter
Camilo GVery helping people. They know how to treat and take care of customers with a high level of professionalism.
LUIS SFriendly and easy pick up and drop off
raul pYour online truck return did not process. I had to go in the location and get help. My location was not recognized by the UHaul app was not recognizing my phone when I was in the parking lot of U-Haul store The representative was fantastic and took care of me closed contract and super friendly. Love this location
DAVID Gtrucks are always filthy, like they have never been washed. the truck i got the check engine light was on, the staff didn't care
FRANKLIN SExcellent
JUAN VI can say it was easy and awesome customer service she was awesome I would go again there if I had to rent a U haul truck, thank you for making it easy for him
ANDRES CBUEN SERVICIO Y ATENCIÓN
ANTONIO MVery good service
RAQUEL MThe website took over 40 minutes to confirm my pick up reservation. I had to call for assistance. Even calling on a sunday took a long time for anyone to answer. That was not acceptable.
Gilbert BExcellent service
Ayman EVery professional and friendly staff!
ARTURO LI like to work with that company for agility, and the trucks are very good
THIAGO SMade the drop off very easy, great customer service
Michael fThe service was excellent.
Irma BCustomer service was terrible. Rude phone calls to find out where the truck is. I had already extended my rental on the app. Long line. In general horrible experience
MICHELLE AExcelente
ANTONO MThank you Uhaul! You made my short move a pleasant one!
STARLA SNo changes, excellent service
maria sTodo excelente y atención de primera
FERNANDO DThe staff at the store need to explain things a little better for first time customers.
Andrew DEasy seamless check in process
Brittney HThe service was excellent and profesionnal at this location.
David HThe location was great, staff very helpful, my problem was with Uhaul, I wanted to have an early start, at 7 which did not happen, I could not make a payment on the app, was told that the payment platform was down, had to wait for facility to pay and they had to make a manual payment, I left location with truck until 8:30, an hour and a half later.
Luis CNo comments
REINALDO AThe Steering from the cargo van literally takes the vehicle to the right, it is Extremely dangerous. Another thing, the AC did not work. It did only make annoying noise and image in Miami, no AC. Other than that, it was good.
bernaldo aBest people in this location
REINALDO AEverything was perfect.
Victoria MMuy buena atención,los equipos limpios los recomiendo al cien
GERARDO BEverything s fine
LIZBETH GMore employees for faster service. However, they always have a lots of clients and maintain very busy. Overall, great experience
Alejandro RGracias por su servicios
Rafael Lamazing and friendly staff love renting from this location
ORLANDO PNone
GUSTAVO BI would like to request a refund from since the trailer had an electrical defect that took over two hours to be corrected and it broke again during the trip we even got stop by a trooper because the lights weren’t working properly
RAFAEL SSolamente un solo comentario la cabina tenía pequeñas cucarachitas se q los clientes desconsiderados comen de todo en ellas y q sin difíciles de descubrirlas pero hay q fumigar las cabinas por lo demas en ese lugar mi experiencia siempre ha sido buena
GILBERTO MNothing everything was excellent
GILBERTO M1- take me to much time for check in. 2-the dolly for my car miss the plastic piece for the chain what going under the car, however left before the dolly put in the wrong way the “straps” take me long time to take out, U-Haul Asociate should check this before to checking time, the truck was dirty inside I cleaned it, this store need more asistence from associates, need more experience as well, the lady who take care of me was new but the other lady do not help to much neither. By the way I left the sun pass on the truck help me to get it
Chicky H