Customer Reviews for The Pit Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Pit Stop

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Kristal T. on

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Customer did not leave a comment.

Tim F. on

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No attendant on site paid for a utility dolly, didn't recieve one, and no one to talk with

Dominique H. on

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The cashier who helped me was very rude and unhelpful . He said he didn’t know how to rent the UHUAL. He made my experience really uncomfortable and hard when I was just trying to move .

Guy trece G. on

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I was suppose to have a mileage start at 5959 (OUT) and 5977(IN) I check the report whoever put the number 5957(OUT) this are small things but you guys have to be consistent. Need to improve more.

Karl H. on

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Customer did not leave a comment.

Christopher A. on

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The location was not the one that i requested. Employee did not know how to rent a uhaul. It took 45 minutes and 2 calls to uhaul to get my truck. The employee just gave me the keys and didn't have me sign a contract or check the truck. The truck itself was full of trash like empty sodas and energy drinks. Then when I was loading my truck I received another call from uhaul to finish the rental agreement. It was a terrible experience.

Colin P. on

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This vehicle had only 1/4 tank of fuel. The rental paperwork showed 5/8. Nobody at location to do a pre check. The van area was filthy and the ca wreaked of cigarettes and weed. Worst customer service I've experienced at a u-haul facility.

Lee R. on

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Customer did not leave a comment.

betty s. on

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This was the first time I had used Uhual services and I must say I had a horrible experience. The only reason I don't give a poor review is due to the employees at the locations and I've worked for companies who get surveys so I know how it works. Honestly Uhual paints a pretty picture online as far as availability and easy access, but when I actually went to the location they were all out then I got sent somewhere else and still no truck! Their inventory system is horrible, when I finally excalated this issue they found the truck ten miles away at a random gas station then I was told the Uhual person was gone! Unfortunately not until I got really aggressive did he want to help me and it was literally him on a laptop and ringing customers up. I've never been so disappointed in a company U-Haul really dissaspointed I rather pay extra for a private company and I will be sure not to recommend to family and friends.

Quintasha F. on

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When I arrived to the puck up location no one there was trained to do uhaul transactions. The store attendant call the store manager and there was no answer, I waited for almost an hour for the store manager to call back. Once the manager call back he said I would have to wait until 3:00pm until he returns to pick up my truck that was scheduled for a 12:00pm pick up. Just so happen I was on the phone with a customer service representative for uhaul, she spoke with the store associated and he spoke with his supervisor, and finally after over an hour of waiting I was able to pickup the uhaul. I had to bring the truck back by 4pm but didn't receive it until around 1:30pm. Not to mention I paid someone to move my items and had pay extra for the extra hour I need he due to the wait I had at the uhaul location. This was the worst service I could have ever received. I was very disappointed.

cynthia s. on

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Make sure associate is pn time for reservations..associate left at 3pm..when i had a 4.45 pm pick up and was gone for the rest of the day..i was pissed and friday tired..

Charles M. on

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John A. on

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The truck smelled of cigarette smoke with ashes all over the floor, needed to sweep it out before loading anything. I signed up for Express pickup, only to learn the site I was referred to does not offer that service, so I needed to take a Lyft to this pickup site. Express service would be great if it worked. Employee at this site was helpful and very polite.

ALEEN D. on

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Just clean the windshield. Everything else was amazing.

Keisha W. on

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The vehicle smelled like a petting zoo, it was super filthy. I had to clean the front window to see out of them. The is a safety hazard! I can not believe it, I never rented a truck so dirty in my life. The smell never got better and if I wasn't in a short notice I would have found another rental location. They could have palce an air freshener can and cleaned the windows in a decent manner. Please check your vehicle locations for the care of the trucks, no one wants to move and be blasted with stinch of animal or whatever was in that truck.