Customer Reviews for The Rabbit Box
(U-Haul Neighborhood Dealer)

410 reviews

648 Greenville Hwy   Central, SC 29630

(864) 639-5905

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 639-5905

648 Greenville Hwy
Central, SC 29630

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phyllis S. 
Rating:
3.0

Customer did not leave a comment.

Lexi B. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
1.0

I am being billed charges that are just in fair. I have attempt to reach done one an. No one I have. But my card is being charged

TINISHA E. 
Rating:
5.0

Friendly and convenient.

Janis Y. 
Rating:
3.0

Customer did not leave a comment.

JASMINE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Very nice people at this location

GREGG C. 
Rating:
5.0

Bery courteous ppl

Kimberley T. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
1.0

The woman handling the rental at the Rabbit Box was rude and she over charged us.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Great little trailer , easy to load and unload , People at the farm store were great too.

bill E. 
Rating:
5.0

Customer did not leave a comment.

KAPIL C. 
Rating:
5.0

Wonderful dealer, kind people, well maintained equipment. A great experience!

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

tommy P. 
Rating:
5.0

Nothing at this time

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

LEANNE S. 
Rating:
3.0

Trailer was older and had several places with damage. They were marked. Also, i would have preferred a 5x10 trailer instead of the 5x8 but i could not find one available at any locations.

John D. 
Rating:
5.0

They were very friendly and helpful.

Jeffrey D. 
Rating:
1.0

The rabbit box location would have been fine but the lady running the place was very rude. Almost as if she was angry that we were bothering her. When I returned the truck, due by 9 am, the same time the store was supposed to open, she was not open. It took me 30 mins to download app, share location take pics and return as if after hours. She never did show up to open. This was the first time I have ever rented uhaul. Was not good. The truck was fine though. U haul should reconsider using this business as a rental site.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Bryce S. 
Rating:
3.0

The way the u-haul was parked was nearly impossible to back out. There was tricks beside it and directly in front, to back up there were trees and the most minimal space. It was almost impossible to back out, hitting the building or a tree was almost impossible on top of a random bathtub being directly behind the truck. Luckily I was able to spot my husband and after what seemed for we he inched his way out but had to go directly over a small ditch to get out. The side right mirror was completely broke and put together with duct tape. You couldn't move it whatsoever so there was absolutely no way to use that mirror to check traffic, so I had to ride with him to spot him for incoming traffic on the right side. The van we received should've been fixed before it was handed to us. It is absolutely not safe to drive. Without a spotter the right sides visibility is nonexistent.

Gamaliel G. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Great customer service

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Ziliang Z. 
Rating:
3.0

Drop off on Sunday so they were closed

Shirley C. 
Rating:
5.0

The online method of picking up and returning truck was very difficult.

Donna H. 
Rating:
5.0

Drop off was easy and a breeze!

carl M. 
Rating:
4.0

You need to improve your online check in, put in drivers license and said it was saved but when in person to pick up truck license didn't show up.

Richard M. 
Rating:
5.0

Nothing to improve. Very friendly and personable service. Very easy to rent truck and return after hours. Highly recommend this location.

Jerry C. 
Rating:
5.0

Excellent customer service with great clean equipment! I will definitely use this UHaul location for all our Clemson moving needs!

Robert J. 
Rating:
5.0

Excellent service!

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Ankit V. 
Rating:
5.0

Customer did not leave a comment.

Longsheng J. 
Rating:
2.0

Customer did not leave a comment.

Derrik C. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

The rep at the Rabbit Box (Linda?) was very efficient, professional and polite. She made the whole experience very easy. Thank you.

Katherine N. 
Rating:
4.0

Learning the self check in and out was a bit bumpy but not too difficult. Overall a good experience.

Patrick M. 
Rating:
5.0

When signing up online, somehow the photos of my license were not uploaded but I was unaware until at the counter. It would be better if the system let me know that this part of th application had not been completed.

Anne H. 
Rating:
5.0

Linda is always great. That's why I am glad she is here. This particular rental was a last minute thing and Linda was able to get me set and on the road as fast as the system would let her. If you have service awards, she should get one. She went above and beyond to get me on the road. Applause, Applause!! She could use more equipment support in this area. We have two big universities in the area and I know at critical times it is hard for her to get everything she needs. UHaul's reservation and pick up system seems redundant and needs to be simplified for the customer.

Doug B. 
Rating:
4.0

Improve the online reservation and check in experience better. It is not user friendly in my opinion. Harder than it needs to be.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Dickey W. 
Rating:
5.0

Excellent service. Very friendly and knowledgeable. Helped get us going and gave us very helpful tips for our drive. Thanks for getting is going with smile on a hot and humid Saturday :)

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

I used the mobile app to rent the vehicle and that was a bad experience. When I got to the location it kept notifying that I was not at the correct location. I tried several times and it did not work. I was very worried when I went to the store. Thankfully the store owner was very kind and processed out rental request without a hassle

Rachitha P. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Great experience no problems at all!

Michael R. 
Rating:
5.0

All good here.

John A. 
Rating:
5.0

Customer did not leave a comment.

Maximilian C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Excellent service.

William S. 
Rating:
4.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Easy in and out. The owner was very helpful. We will definitely recommend The Rabbit Box to our family and friends.

Marcie H. 
Rating:
5.0

Very helpful. I have used this location before and prefer it for the greater Clemson / Central SC area.

William Marti G. 
Rating:
5.0

Excellent customer service

Keith J. 
Rating:
2.0

Customer did not leave a comment.

Madeline S. 
Rating:
5.0

The woman who runs this location was nice and funny. Very helpful and knowledgeable. Overall 10/10

Jennifer L. 
Rating:
1.0

Move rental to another business, Personal rude, trucks non maintained, and dirty inside.

John M. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Alireza F. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Bart S. 
Rating:
5.0

Quickly had us on the road after arriving. Even quicker return!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

dana H. 
Rating:
5.0

The lady who I believe Dan‘s the rabbit box called me the morning of my reservation to let me know that she had a short appointment and wanted to make sure she was there for me and it actually had turned out that I had just adjusted my time to pick up and it was not even an issue however she went out of her way to reach out to me and make sure that the short time she was gone from her for small business was not going to cause me any hardship. She was very thorough in helping me too check out the truck and answer any questions that I had and could not have been more pleasant. I was helped very quickly both when I picked up the truck and also when I returned it. I have rented many U-Haul‘s in my 30 years of marriage due to moving frequently for work and I have never had as pleasant of an experience renting a U-Haul as I did at the rabbit box. Kudos on running an awesome business that focuses on Old fashion customer service and in the future when I need to rent a U-Haul locally for transporting furniture and various things that I do for my side business I will rent from the rabbit box every time! Thank you for a wonderful rental experience.

Heather W. 
Rating:
3.0

provide either a AAA or Military discount!

michael R. 
Rating:
4.0

Earlier drop off on Saturday

Bill L. 
Rating:
5.0

Great customer service

Katie P. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
3.0

Too much on line work required. Many customers do not have access to required tech service to complete reservation.

Lynn G. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

The online system was a disaster. It would not load the picture of the back of my drivers license, took an hour to get through the system. I may use U-haul again, but never the online system.

Tim B. 
Rating:
4.0

Loved the self service approach!

Mark P. 
Rating:
3.0

only downside- having to wait for awhile until the rep was free (out of the two available store employees there, only one could process the UHaul reservation apparently), and they seemed busy and overwhelmed. No problems once we actually got started though

Janelle O. 
Rating:
5.0

Thank you

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
2.0

The woman who handles the business for U haul is very stubborn and rude. Her name is Linda Merck. I know that by her signature on receipt. She would not let me speak without interrupting me and she refused to listen at all she has no compassion nor any of her time to deal with anybody who has a question or has an opinion I asked her to explain the charges on my bill and she refused to all she would say was that we rented a 15 foot U Haul Friday. August 3, 2019 At 10:3O for 24 hours and that be then we called and requested another day but that the Uhaul would be due back on Sunday at 10;39 well that was not a full day Sunday I was late getting the Uhaul back and she said they charged me another day so that was 3 days they charged me for actually around @ 48 hrs of us . I used 66 Miles and I had the gas back where it was 3/4 of a tank well she was rude and stated that I was charged for another day so I said well then I will keep the u haul until tomorrow she said that wasn't an option that she had closed out my accounts

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Max V. 
Rating:
5.0

Customer did not leave a comment.

Karl F. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
2.0

I called many times before my reservation (on separate days) and they never once answered my phone call. The lady working did not answer the phone once while I was there picking up my reservation, but stepped outside to take a call on her personal cell while I was waiting at the counter. Terrible customer service

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
4.0

I think if the equipment you “think” you are renting is not available you should be notified and/or directed to another facility. I received a text confirmation to call but never able to get through and when I logged onto the app, I found I was receiving a truck larger than I requested which was already larger than I needed. Had to have someone come drive it around Atlanta.

Margaret M. 
Rating:
3.0

Customer did not leave a comment.

donald B. 
Rating:
3.0

There needs to be better communication with the customer before hand about uploading their driver's license pictures. I would have filled this out before I came in but I was unaware. This would save the pick up locations time.

Zachary J. 
Rating:
4.0

Customer did not leave a comment.

Deborah N. 
No reviews have been submitted for this location.

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