Small lot Rude Didn’t seem like she was happy she got the truck Will never drop off or do business at this location at all 0/10 stars
RONALD B
Customer Reviews for The Real Deal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly people
Andrew PThe cashier was rude. Told me to pay her in cash in order to get my deposit back. Upon returning the truck she claimed U haul changed their policy over night. Now instead of pay-per-day per contract she's now charging other fees on top of now mileage. Definitely a scam! Refuses to give me any paperwork
Melanie RI didn't see any signage and drove past it a few times. The dealers are wonderful people, very easy to work with.
Diana HDirty and added coverage though my reservation did not have it selected and they did not dispatch out my trailer
Christian RIt was closed so I have no opinion
Michelle DLady working there to inspect truck it was in horrible condition leaked water all over furniture. Also talked about junkies on side of building.
Joshua JFast, courteous
Donisha F1st stop......Trailer was stolen.....So no trailer. 2nd stop.....Trailer was stolen......So no Trailer. 3rd stop......They lock theirs up, guess, what, there was a Trailer. And to boot the nicest people ever. As far as U-Haul goes, you wasted about 2 hrs of my time trying to find a Trailer and driving all over Kansas City. Next time, you might verify a Trailer still there prior to sending a customer for it
Brian GIt was easy to pick up my vehicle,when the business was closed
Larry M