Allow pick up at the original agreed place. I had to drive way out of my way for this truck.
JULIE B
Customer Reviews for The Rental Branch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only complaint is that they set me up with the Drop Off location and asked me which location I preferred out of several? My response was the closest one! After passing two active locations, I was locked in to Grizzly Trailers for the return which was closed at 9:23am on Tuesday 11/11/25. Not Wednesday 11-12-25 as the email receipt indicated!
WILLIAM RMInor issues- driver side door did not close properly. Also, driver side sun visor was broken.
PETER MGreat service ! Thank you for your service!
THOMAS SMichael was great n handled my request for a different trailer was taken care of
CHRISTINE AYou need to really look for the sign. Staff was excellent
WILLIAM H