Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

146 reviews

458 W College Av   Santa Rosa, CA 95401

(707) 584-7723

Hours

  • Mon-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(707) 584-7723

458 W College Av
Santa Rosa, CA 95401

Services at this Location:

Hours

  • Mon-Sun: 7 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Superb customer service

KARALAINI L. 
Rating:
5.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

The Gentlemen that rented me the pick up truck was super kind and cheerful made it really quick and easy. Very informative about other products say they offered as well

Tiffany K. 
Rating:
3.0

Customer did not leave a comment.

tina M. 
Rating:
5.0

Everything was ready to go when I got there. Pretty much just told them who I was and got the keys and was on the road!

Kevin G. 
Rating:
5.0

Convenient, easy, friendly and fast

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

ERIC RICHARD S. 
Rating:
5.0

My experience with renting thus truck was smooth and easy. The Rental Place was professional, courteous and I will be sure to use them again.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Arnold J. 
Rating:
5.0

The Staff, equipment and facilities were great! Good service, easy access, and great central location.

Patrick F. 
Rating:
5.0

We were told we might have to drive as far as 200 miles to pick up the truck. We didn't have to but our quote was just over $1400 plus taxes and at pickup they charged us $1800 plus taxes, that's extremely unethical and I will put that in my on line reviews if it's not corrected. How do I reach a company Manager than can help with this situation.

STEVEN T. 
Rating:
5.0

The West College Location rocks. Fast service, truck ready. Great deal.

JOSEPH S. 
Rating:
5.0

The location was great. However I had issues wither website. Originally I had signed up for two days starting on the 1st at 7:30 pm and I got confirmation on the web. Was told someone else would call to confirm and no one did. The night before the time was change to the 2nd at 8:00 am. Without explanation. We had made arrangements for the movers at 7:00 pm on the first because no one call us and we got the ok on the web page. That was pretty inconvenient.

Marcia G. 
Rating:
5.0

I had a little difficulty getting out ot the back parking lot. It feeds into a car wash? An arrow or something to show the way. Be aware that I'm not that bright and it may have been my fault. Fidel was awesome. I highly recommend this store.

RAYMOND P. 
Rating:
3.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

The van was dirty inside otherwise it was just fine and in good operating condition. The staff are friendly and helpful. It's an easy location to drive to. Thank you.

Lily B. 
Rating:
3.0

I was disappointed I wasn't able to receive what I had reserved. I originally reserved a van and was given a truck instead. This increased the trips I had to make. Other than that, the site manager was solid.

Miguel A. 
Rating:
5.0

Friendly, nice folks.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Jaya S. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
2.0

The person who helped me argued with me about the gas level and kept trying to add the insurance when I clearly stated I did not want it.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Friendly staff; no delays.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Marian M. 
Rating:
5.0

Amazing and friendly customer service!! I used this location on College twice in the last 3 months and it was a great experience both times. Thank you!!

Monica V. 
Rating:
3.0

Fast and easy.

Jessica T. 
Rating:
5.0

Great customer service!

Leticia L. 
Rating:
1.0

If you cannot provide the reserved rental for the amount of time a customer reserves in, you should help them find what they need at another location. Basic customer service.

Elizabeth D. 
Rating:
4.0

Staff was very good-vehicle was dirty!

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

abel H. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
2.0

Pick-up Drop-off location changed from where I have picked up many times costing me 14 more miles to pay for. Cab smelled heavily of smoke. Otherwise OK.

CHRISTOPHER Z. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin W. 
Rating:
5.0

Very good, friendly customer service. I've rented from The Rental Place before (when it was in a different location) and will do so again if I need anything. It's unfortunate the vans don't get better gas mileage but that has nothing to do with the customer service, which was great.

judITH B. 
Rating:
4.0

I will make it a point to check the pickup point. I ended up at a U-Haul service center when I should've been at The Rental Place. I did the reservation online which was very convenient.

Stan S. 
Rating:
4.0

The left front tire was alwasy loosing air, drivers door was sprong and you had air comeing all the time you were driving. Gas milage was poor truck needs a tune up.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Awesome customer service!

QIANA B. 
Rating:
5.0

self pickup using the app was A daunting Number of steps. Excellent customer service at the counter

Kevin D. 
Rating:
5.0

The gentleman at the front desk was exceptionally friendly. he worked diligently and ensured I, as a customer, was the priority. I have had horrible experiences at other locations in the past. By far this was the best.

ARTURO P. 
Rating:
3.0

Customer did not leave a comment.

MARC CESAR M. 
Rating:
2.0

There was no one there and no drop box for the keys. We have to drive back when it's open to return the keys. Pain and not easy process at all with UHaul. Why is your company so difficult to work with?

William K. 
Rating:
5.0

Clean windshields before renting vehicle

Robyn H. 
Rating:
4.0

Customer did not leave a comment.

CRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Ratu V. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Really pleasant and very helpful; will definitely recommend this place.

Mark W. 
Rating:
3.0

The gentleman who handled the U-Haul rental was just great! One of the best in all the years I have been a U-haul customer. I wish to thank him. Kent

KENTON LAVELLE G. 
Rating:
5.0

Fantastic customer service. Very friendly, very flexible.nwoild come back again no question.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

They didn't have the furniture blankets I had ordered in stock. Otherwise was okay.

STEVE D. 
Rating:
1.0

Workers was rude on phone ?? and took me 4 hours talking on phone and going back and forth between location and when I ask no supervisor available worst experience I had

Dwayne S. 
Rating:
5.0

This facility made it so easy and efficient to rent. I wish every business ran this smoothly and competently!!

Duane J. 
Rating:
2.0

The whole experience of the "contactless" process where everything is completed on the mobile phone was very poor. Drop off was fairly simple but pick up was a nightmare.

Jerilyn V. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
3.0

The truck I used had a issue with a brake alarm buzzer sounding off while driving. Very annoying. When I called the office they said nothing was wrong mechanically. Who knows?

John B. 
Rating:
4.0

Staff did everything well and were professional in the support of my local move in Santa Rosa.

John H. 
Rating:
3.0

Purely would recommend because of location convenience

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
4.0

Customer did not leave a comment.

jack A. 
Rating:
4.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Excellent customer service

Musie T. 
Rating:
1.0

Geez do not send me out w/o topping off oil and fluids with a broken windshield washer and maybe actually walk around and doing a check on it with the customer rather than going and sitting in your car.

Sky M. 
Rating:
5.0

Customer did not leave a comment.

Kira B. 
Rating:
1.0

The check-in attendant did not enter the fuel gauge reading and I was charged an extra fuel charge. He told me I would get a $20 credit for the paperwork problem and I would get an email receipt. An hour later I received the receipt with the $20 fuel charge. When I went back an hour later, he did not remember me and said he was having a ‘senior' moment. He told me to call U-haul customer service. I did receive an adjustment from Customer Service.

Charles R. 
Rating:
1.0

The vehicle I had reserved was given to another customer. I arrive at 0830 to pick up my vehicle. I was checking in using the phone app when another customer starts looking at the same truck. I explain to them they might have made a mistake because my app says this truck is reserved to me. The employee comes back and tells me he already gave it to the other people and I would have to wait until nine because he cant check in the other truck and has to wait until customer service opens. I ended up leaving with my truck after nine when I already had my workers at the house ready to start loading at 0900. I had to pay them for the half hour they were just waiting because my truck was given to someone else.

Petronilo P. 
Rating:
4.0

Get cruise control!!!!

Gisele H. 
Rating:
5.0

Customer did not leave a comment.

McKenzie H. 
Rating:
1.0

I dislike that they didn't have my reservation because their employee didn't confirm appts. I was the second customer this happen too and I had to go out of my way to another location further south and i missed my 9am Directv appt at my new house because of their mistake!

Fernando D. 
Rating:
3.0

They didn't write down the mileage correctly when I took possession of the truck and I didn't realize it so I ended up getting overcharged.

Doug B. 
Rating:
5.0

Awesome friendly service!

Charles R. 
Rating:
5.0

Customer did not leave a comment.

julie L. 
Rating:
1.0

Besides being charged nearly twice the amount I was quoted... I am paying for mileage that I did not do. The tank was 1/2 full when I got the truck, which was marked on the physical rental agreement. I had to go into the store after I went out to the truck and saw the tank was 1/2 full. It says I went 60 miles. No way possible... I made 2 trips 6.1 miles each way. Then, after returning equipment I had to call 911, and have the fire department to unlock the gate because an employee locked me in.

Jack H. 
Rating:
5.0

Thanks. Great job

MOHAMMED A. 
Rating:
5.0

No improvement needed ! Fast & courteous service for pick up and return. Great job !

Victor V. 
Rating:
5.0

Customer did not leave a comment.

seungchul S. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Excellent service no suggestions.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

laurent D. 
Rating:
4.0

I was charged $35 for gas when I hadn't even driven the truck that far to require that. There was 7/8 of a tank in the truck when I received it and when I brought it back the line on gas meter was at the same exact spot. I had a conversation earlier in the day with the guy that checked us out when we got it, about how people are crazy that dont return a vehicle with gas in it because they pay so much more for it. If the dial had moved, I would have put gas in it with my own money.

Liz B. 
Rating:
4.0

I rented a 15' truck. I drove five miles total round trip. I put in a gallon of gas before returning it. When I got home I saw on my receipt they had charged me for 3 gallons of gas totaling over $15, My mistake for not looking at the store. What a rip off. I know to never use uhaul again. I will make sure to tell friends family and coworkers to never use this company

John R. 
Rating:
4.0

Customer did not leave a comment.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

Vera B. 
Rating:
5.0

Dave was quick, efficient, and very friendly. Made our rental easy and smooth.

Ericka W. 
Rating:
5.0

Customer did not leave a comment.

craig G. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Easy drop off. Fast and efficient.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Claude K. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Hazel P. 
No reviews have been submitted for this location.

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