Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

266 reviews

458 W College Av   Santa Rosa, CA 95401

(707) 584-7723

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 584-7723

458 W College Av
Santa Rosa, CA 95401

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
2.0

I was given a rental pick up truck without a spare tire. The spare tire was already being used. The next day I got a flat tire. I had to wait nearly 2 hours. Thankfully, a manager of a different Uhaul location was kind enough to bring us a spare tire. Even if I had a spare tire, the jack that was in the truck did not appear to be the correct jack for the vehicle. Again, thankfully that same manager had brought a professional jack with her. While I was informed that the truck did not have a spare tire when I picked up the vehicle, I really had no other choice other than taking the vehicle as is since it was a late Saturday afternoon. I will not be renting from this location again.

Leonard B. 
Rating:
5.0

Excellent service and friendly people!

Bruce E. 
Rating:
5.0

Clean the vehicle.

Gwen W. 
Rating:
5.0

Very good

Young K. 
Rating:
4.0

clean cargo area. I recieved mine with a puddle of oil. It was very slippery on the metal deck.

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Great family run business! Very helpful and courteous.

Peter C. 
Rating:
4.0

Give me a full tank of gas and I will return it as such! Having only a quarter of a tank at pick up was disheartening and just plain rude

Anthony S. 
Rating:
3.0

They had stuff left in the box of the truck and it wasn't cleaned out properly I even said something to the staff. I have a photo of the gas gauge being put back to half full and I was still charged extra money for it. So no I'm not satisfied and actually quite peeved even though I notified someone of the error.

Karlee Y. 
Rating:
5.0

To be honest actually I feel sodomized without lubricant. It cost $3400 plus all the fuel we had to put in it which was extremely expensive. And I did not get a reach around

Julie P. 
Rating:
4.0

Customer did not leave a comment.

SHAUNA S. 
Rating:
1.0

To improve for the next customer, I recommend charging for the accurate number of miles driven instead of scamming customers out of money by writing the wrong number of miles into your system.

Donnie S. 
Rating:
5.0

The men was help me is very nice, And help me in everything, I will back, Thanks.

Jonathan D. 
Rating:
4.0

The gentleman who helped me was very nice and made the process quick and easy to understand.

Savannah W. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Excellent Service!

Marcos R. 
Rating:
3.0

The Price was ridiculous. Cost me more to rent a pick up truck for 5 hours than for a rental car when traveling from hertz for 2 days. I would recommend the location but I would advise people to look for other truck solutions than u-haul. I most likely will not use again.

David M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Great experience!

Leo J. 
Rating:
2.0

Clerk needs to be more knowledgeable and not make assumptions and get the printer fixed or replaced

Marilyn O. 
Rating:
5.0

Thank you for making my move smooth. The gentleman at the counter was very friendly, helpful and accommodating.

Tyson E. 
Rating:
5.0

I want to thank Fidel for a wonderful experience. He was so very helpful and wonderful as well as professional in my experience. I will definitely come here again when I need to. I would also recommend it to my friends and coworkers. Thanks again Stephanie.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Sharen M. 
Rating:
4.0

Customer did not leave a comment.

Caitlyn A. 
Rating:
5.0

Excellent company!

Manuel Z. 
Rating:
5.0

Very well done I will return

Chris J. 
Rating:
5.0

They're friendly and helpful. It was a good experience. I'm definitely going to come back.

Lily Alice B. 
Rating:
5.0

Best Uhaul rental experience I've had!

Molly S. 
Rating:
3.0

Your location was arbitrarily closed on April 4. Yes, that happened to land on Easter that year. However, there was no indication on the storefront, website, or anywhere that the store would close that day. I tried calling the rental location, and it went to voicemail; the voicemail had no indication the store would close that day.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Darren K. 
Rating:
5.0

Very easy getting the truck and returning it. Everything went smoothly.

GREGORY R. 
Rating:
3.0

The truck was dirty. When I turned it in at the destination, I was charged $25 even though it was returned in the state it was given to me. The person who put the hand truck into the back put it wheels down, so it slid all over while I was driving it. The check engine light came on within a half hour of my starting to drive it. I had to wait over 2 hours for roadside assistance to arrive to deal with it.

Carol M. 
Rating:
5.0

Great Customer Service from this location. Very happy to be there.

Silvio P. 
Rating:
5.0

a word of caution that the 10' does NOT have a ramp. We exchanged for a 12' footer with no problem

ROCHELLE T. 
Rating:
5.0

The truck smelt like someone had smoked a cigarette in it. Otherwise everything was wonderful. The backup camera was helpful!

Trever B. 
Rating:
5.0

Customer did not leave a comment.

Nicolas L. 
Rating:
5.0

Very good customer service - pleasant and efficient.

JANET Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

JULIANNE R. 
Rating:
5.0

Customer did not leave a comment.

JANELLE B. 
Rating:
2.0

will these comments be shared with the site?

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

joshua B. 
Rating:
4.0

Customer did not leave a comment.

Kylah I. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL E. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
1.0

Well let's see first of all your store close three hours early and when we got there our vehicle wasn't there… And the vehicle that was there had stuff inside of it and no one to talk to at the location. And then the cap it all off I was overcharged $15 for insurance that I never requested. So, yeah I won't be doing business with you guys again!

Sean D. 
Rating:
1.0

I got over charged. I did not receive the moving items I paid for. The trucked odometer did not work because the low tires sign covered it up. I got locked out of the gate so I could not return my truck the day it was due. And I did not travel 33 miles. I was charged for things I never benefited from. This is extremely upsetting. I've used another The Rental Place before and everything was fine. This place is not good at all. Very, very poor rating. I want my money back.

Zenasia R. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Alexis P. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
2.0

Unable to drop off truck after hours.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

Darlene A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

CESAR O. 
Rating:
5.0

Extremely pleased! Will gladly seek their services in the future.

JAMES P. 
Rating:
5.0

thank you for the excellent and friendly service.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JUDITH B. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Truck had some minor damages. Windshield wiper blades tied on was interesting.

DEBORAH H. 
Rating:
4.0

Personnel was great, location exactly as expected. However, time and space to do an external and internal inspection of the van was not possible due to blocking entrance and exit. Additionally upon inspection after leaving premises a large amount of dog fur, coffee spills, and blood were found in the passenger portion of the cab. I would have liked to had a full tire pressure check performed, fluid levels, and a walkthrough with employee at time of pickup.

DAVIDE F. 
Rating:
5.0

The haul rep was amazing! He got us in on a last minute request. He was extremely professional, kind and punctual. All UHaul representatives should exhibit his skill and personality.

CENAIDA G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

I made a reservation almost one week before and got in trouble because the truck I reserved wasn't available at timeout asked to be picked up. Was waiting for so long at the end they sent me to another location to pick another truck and by that time my appointment where I had to picked the stuff I needed got canceled because i was late, plus you guys charged me 49 dollars. After I lost my time and money waiting for a truck you supposedly to have ready for me at that time and you didn't have it.

MARVIN C. 
Rating:
4.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Great customer service.

Kenneth C. 
Rating:
5.0

Wash the windows The customer service was excellent! Price great too!

lisa W. 
Rating:
2.0

We bought boxes and had 9 left over and I couldn't return them because the guy who sold it to us didn't give us a uhaul receipt. When we were told no problem returning extras

STEPHANIE R. 
Rating:
2.0

Customer did not leave a comment.

RATU C. 
Rating:
1.0

Customer did not leave a comment.

RATU C. 
Rating:
5.0

Customer did not leave a comment.

Sher E. 
Rating:
5.0

Great team! Super helpful and so friendly.

COLIN D. 
Rating:
5.0

I picked up the truck on Saturday as scheduled. I made a view of the vehicle and took pictures of the inside to show how gas was in it as the mileage. I noticed on the driver's side that the bottom mirror was broken so I took a picture of before driving the vehicle. I used the vehicle to move and returned it on Sunday. I parked it in front so they could check it. I told him about the mirror and that it was broken before I drove it. He then asked me if I had bought the insurance and I had. He said it didn't matter. I told him again I did not break the mirror. He then proceeded to check out the rest of vehicle. He told the other worker that the front of the vehicle had a scratch. The company needs to point out to the customer that there is a broken mirror or whatever may have occurred before the customer takes the vehicle.

MARTHA M. 
Rating:
3.0

Check engine light was on the while time, tire pressure light too. The passenger door was rattling and sounded like it was about to fall off. No shocks on the truck so you can feel every single pebble on the road. There's a reason why these trucks are so cheap to rent......I guess it's just too much to ask for quality AND convenience.

BRIAN G. 
Rating:
5.0

Fast and pleasant service. In/out less than 10 minutes

MINH T. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

VALERIE J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lorin L. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Amazing customer service, needed the uhaul for a few more days and they accommodated me with no hesitation.

LILLIANA A. 
Rating:
5.0

Super great customer service, they got me in and out quickly, everything went smoothly.

Angela A. 
Rating:
4.0

Customer did not leave a comment.

LOTASHA T. 
Rating:
5.0

Customer did not leave a comment.

Alex O. 
Rating:
5.0

Everyone I spoke with whether in person or over the phone were very nice and helpful.

Mel S. 
Rating:
5.0

Keep up the good work

JORGE G. 
Rating:
5.0

Customer did not leave a comment.

Vivian V. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

The Hispanic gentleman who checked me out was phenomenal! Best customer service ever! Give the man a raise!

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

Kirsten A. 
Rating:
5.0

Super customer service. Quick and painless. And great pricing.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Perhaps at peak time two counter personnel to reduce waiting

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

KELLIE N. 
Rating:
5.0

Perfect.

Debbie R. 
No reviews have been submitted for this location.

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