Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

Rating:

5.0

I don't have any feedback. Reservation was easy and convenient.

Rating:

5.0

Keep everything just the way it currently is.

Rating:

5.0

All smooth and good!

Rating:

5.0

U-Haul services could not have been better.

Rating:

3.0

Make sure everything ordered like blankets, etc, are loaded in the truck ready to go. The guy at the desk was very nice and it was an easy process.

Rating:

5.0

pick up was great

Rating:

5.0

This will be the only Uhaul place I will go to!! You guys are the best!

Rating:

3.0

Make sure the store hours and after hours availability is updated. I chose this location because it was open on Sundays and I needed to return it Sunday, but they were closed so I had to wait until Monday and it cost me an extra day. The website also said I could do after hours drop off,but that isn't actually available.

Rating:

5.0

They made the process easy! I highly recommend them! They were amazing

Rating:

2.0

Do not cheat gasoline amount; list amount accurately. Provide dolly when paid for in reservation. Clean broken glass from back of truck before renting again.

Rating:

3.0

There was no key drop. After wandering around the building for 10 minutes we found a window that was open a crack and put the key through the window. Left a voicemail for the location so they would know where to look for the key. It was very frustrating.

Rating:

5.0

I recently rented a U-Haul truck from The Rental Place in Santa Rosa for a move, and I couldn't be happier with the service! The staff was incredibly friendly and helpful, making the process smooth and stress-free. The truck was clean and well-maintained, and the rental rates were very reasonable. They answered all my questions thoroughly and ensured I had everything I needed. I highly recommend The Rental Place to anyone needing a U-Haul in Santa Rosa. Their excellent customer service made a potentially stressful moving day much more manageable. Thanks again!

Rating:

5.0

Customer service was great, the older Mexican man (I didn’t get his name) was super sweet and helpful, was polite and gave me a ton of information

Rating:

4.0

Friendly staff. Haven't used the photo the truck's sides for damage before but like it.

Rating:

5.0

Cosmetic fix on trucks

Rating:

3.0

There was confusion with the staff about being able to drop the trailer off there.

Rating:

5.0

Fidel was great. Outstanding customer service. I had a great customer experience. Very impressive truck given 189,265 miles. Good job on the maintenance. Thank you Fidel !

Rating:

5.0

Everything went smoothly, from pickup to drop-off! I will definitely rent from them again!

Rating:

4.0

Friendly people, clean. Overall a good wxperience

Rating:

5.0

I'm very happy with the rental place. The people there were very friendly and helpful and made renting a truck easy. The only thing I don't like is that you need to use a Smart Phone to rent a truck. How did we rent trucks before we had Smart Phones? I wonder.

Rating:

2.0

We returned our truck ON TIME, if anything minutes before it was due. Yet we were charged for a 3rd day when staff checked it out an hour after. We were charged $109 but yet they only refunded us $95. Thieves.

Rating:

5.0

Very friendly and great service

Rating:

5.0

I am SO happy I found you guys. I had no idea that you had many trucks available. The view from the street is deceiving. It looks like you only have a few tractors and trailers available. You definitely need more street appeal. Everything went smooth and quick. So easy!

Rating:

3.0

There was no specific drop off key box for self check out.

Rating:

3.0

Check engine light was on and the rear door pulley was shot. I spent more than an hour trying to get the door closed after we loaded and I had to call a friend to help me get it open again. Wasted a significant portion of my day.

Rating:

5.0

Excelente customer service. The gentleman at the counter was very friendly

Rating:

5.0

Nothing— the experience was seamless. I appreciated Andrew’s customer service/expertise

Rating:

2.0

Equipment clean but location is dirty and overcrowded. Office area not well marked - seemed uninviting.

Rating:

5.0

The only thing you could do more, is to actually load and move my stuff. LOL GREAT JOB GUYS!!

Rating:

1.0

Worst experience of moving in my life! I was PROMISED, TWICE that a hand truck would be on the truck. It was NOT. The manager told me I had three options 1. Use his hand truck and return it when I was done. I moved 600 miles round trip. I was not going to drive that distance to return his hand truck or 2. Go hand truck shopping in a huge moving truck in a strange town with movers arriving at my house in less than an hour or 3. Buy his hand truck. This is called "Bait and Switch" which is illegal! Someone promises you something and then, at the last minute, charges you more money. I am considering legal action against U-Haul and The Rental Place with the Sonoma County District Attorney. You can not treat your customers this way. And, when I called U-Haul about it they said I would not be charged for the hand truck BUT I WAS! U-Haul should be ashamed.

Rating:

5.0

Friendly service, clean vehicle (8' truck), easy pickup and drop-off. I would rent from here again.

Rating:

5.0

Friendly and efficient staff! Very helpful and I'll be using them again!

Rating:

5.0

Easy Peasy! Thank you Uhaul!

Rating:

3.0

Clean truck

Rating:

4.0

This was not the location I originally scheduled for, and was only after U-Haul didn't show up to provide me my reservation that I was brought here. Thankfully they were open and could accommodate.

Rating:

5.0

Great service thank you so much!

Rating:

3.0

Passenger headlight was out and had a bad tire sensor but overall it was a good rental and rate

Rating:

1.0

I had a very poor experience dropping off at this place close to my house. I was told to just leave the key, Andrew didn't know how to manage a truck return at all and I left feeling really uneasy with no proof of return. I even called later than day to ask for a receipt, with no success. I dealt with Amber at your 800 number who documented everything and tried to assist with closing out my rental but said she had to get a ASM involved. I never heard back until I got a bill 5 days later for 2 gallons of gas - showing me the gauge much lower than how I returned it. I was completely appalled by this. (I recvd it at 3/4 full and returned it at 7/8 full). So I had to call back AGAIN and dispute this erroneous charge of $10.25. Sandra reviewed the amount with me and then proceeded to process a refund of $10.11 instead. Sigh. Not impressed with Uhaul and the disconnect between their vendors and the company. Nobody seemed to know the policy on bridge tolls and *I* had to find it online in the rental policy and explain it the THEM. Hmm.

Rating:

5.0

Very friendly staff.

Rating:

1.0

I returned the truck with 3/8 fuel level having put gas in it on the way to the drop off. I told the employee an email receipt was fine and left. When I reviewed the receipt it showed 1/4 tank fuel level and a fuel service charge and gas charge. This is unacceptable. I’m thinking of making a complaint to the police.

Rating:

2.0

The person at the desk could barely speak loud enough to hear nd he didn’t listen when we said we would have a different drive. H did not give instruction hat we would get a text request for the inspection before we drove away.

Rating:

3.0

I’m being charged and amount for miles I never put on the truck , not sure if it’s there fault or the place I originally picked the truck up from im just caught in the middle.

Rating:

5.0

Very organized & prepared & I’m a repeat customer who will return again.

Rating:

5.0

N/A

Rating:

3.0

Agent charged me a $15 Safe Move fee even though I declined it when reserving the vehicle. They did honor the blankets and mileage requests.

Rating:

5.0

Left headlight was very dim, right headlight not working. No lock on roll up, I had to buy one.

Rating:

4.0

The only negative for this location was the truck only had 29 miles of gas in it when I picked it up.

Rating:

5.0

Call, reserve, pickup. Easy. Great staff, very friendly. Has been for years. Awesome locals.

Rating:

5.0

Real good people work there.

Rating:

1.0

You canceled my reservation 3 hours before my scheduled pick up via text message.Then location Made a reservation at another location that I did not request nor could I travel to get there. I had to call to cancel that reservation that was 10 minutes after automated reservation was made by I don’t know who via text message and I didn’t request and was told I was going to be charged for a less than 24 hr cancelation. Are you kidding me?? Was then given a much smaller truck available but was given a contract that was not for the truck I was given keys to drive. Mileage was wrong and gas was on empty but contract stated 1/4 tank. This was an absolute disaster of an experience. Employee is not the person that usually helps me with great service. It’s always been great until I got this person. I won’t be renting if I get him again.

Rating:

4.0

That the truck at least be clean inside front and back

Rating:

4.0

Fidel and Andrew were incredible. So helpful. So kind. Great service.

Rating:

2.0

There was no one there, I was instructed to leave the key in a lockbox, but the lockbox was missing. Called the help line for assistance, and they finally said to just leave the truck and return the next day to hand over the key. I lost a good hour of my day searching for the lock box and on hold with support. Now I have to drive back there today. Very aggravated.

Rating:

2.0

Odometer on the van i rented was rigged. I drove 27 miles max and was charged for 55 miles. Check your distances and see how they charge you.

Rating:

5.0

Very friendly staff

Rating:

5.0

They are really helpful.

Rating:

5.0

Your electronic check in process is awful. It takes much longer and requires more steps than in person check in. Honestly it was a waste of time. I was charged for gas despite returning the vehicle with more gas than I received it with. I have emailed twice now to have this issue addressed, and have so far not received any feedback. My complaints are 100% not with the location, the folks working that location were incredibly nice and helpful. My complaints are with Uhaul the company, your check in process (electronic, not in person, again the staff at this location were great) and being charged for gas despite returning the vehicle with more fuel than I received it with.

Rating:

5.0

The service was efficient, courteous, and friendly. The staff is helpful and knowledgeable. An excellent experience.

Rating:

5.0

Vehicles have some existing damages but they work for what you need them to. Good service at the desk