Turn signals did not work correctly. Yard was flooded though the owners did their best to make it work. I took the trailer anyway.
Glen L
Customer Reviews for The Rock Source
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very satisfied
JOSE FGAS WAS MORE THAN WHEN I PICKED UP THE VEHICLE but I still got charge for 2 gallon gas after drop off in my electronic receipt. Also when I made the reservation I waived safe towing charge $15 per day but after picking up the truck I saw safe moving charge for $45 added with out my verbal consent from the facility. I am a regular renter of uhaul this is first time I am leaving this comment. Thank you anyway enjoy .
SANDIP CVery helpful and friendly!
CASEY AGREAT CUSTOMER SERVICE.
SAUL AThey did not have my utility dollies
Jonathan RThe Rock Source is the Best. Really helpful folks!
Thomas PThey didn’t know much about my order upon arrival, and there was much scrambling to even see if they had the trailer we which caused us to panic since we had a mandatory pick up 2 hours away. When we got to our destination, we realized they forgot to include the dolly that we preordered so we had to go rent another one at a different U-Haul. I was told just to leave the trailer in front of the locked gate the next day, since they were closed, which we did. Tuesday they called asked when we were going to return the trailer which caused us to panic again. Nice people but poor experience that caused stress on an already stressful day! I understand they are new in this business, and mostly focus on rock sales.
Bill LFriendly and helpful staff.
Jose PThe staff at this location is Great Very Friendly and professional!
Nicole T