The process was quick, but different from every other time I’ve rented a U-Haul. The owner sent the contract to my phone without going over it. I left and came back to pick it up a couple hours later. The keys were left inside of it. Once I started it up, I noticed that the gas was under 1/4. I returned it with the same amount. Today the owner called to say that my card was declined for the fees associated with mileage. As I was offering another card, he began to tell me that I bought it back with no gas. I acknowledged that he was correct, and that it had no gas when I picked it up. He disagreed and stated that the contract shows that it was 3/4 full. His tone immediately became very aggressive.I repeatedly asked him not to speak to me in that manner, and asked him if he could be mistaken. Although I was as calm and respectful in spite of him talking over me, while saying that I was insulting his intelligence. I told him that I was going to record the call, because he was being so aggressive. As I wasn’t able to have a productive conversation, I hung up. He called me back and continued to speak to me in an unprofessional manner and I hung up again. He called back and I did t answer. He then texted me. I didn’t respond as I was working and at this point very uncomfortable. He called again and left a voicemail saying that a promissory note was being issued and that I would have to pay for the gas and mileage Wfie’s being able to rent from U-Haul again.
CAROL S
Customer Reviews for The Shoppe At 3837
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
extremely extremely sketchy location no personnel was directed by phone to take a picture of where I dropped off Trailer
Preston MNo one at loacation to meet me. Had to hook up the trailer by myself. Fortunitly I was able to do this but not everyone would be able.
William LJ was extremely pleasant to work with. Helped me navigate the process from start to finish so it was a breeze.
ISAIAH HTruck smelled like marijuana. Was filthy inside the cab - muddy floors and all windows had hand and foot prints. Cargo hold was dirty and had trash in it. It said the truck’s gas tank had a quarter of tank of gas. I wrote down 1/8th, but the fuel light came on before I had driven the truck 2 miles. Worse part is that the truck’s alignment was off. I drive 500 miles pointing the steering wheel to 11 o’clock to keep it straight. A majority safety hazard. U-Haul should be ashamed for renting trucks that are dangerous & a safety hazard.
TYLER Pnothing..excellent
PATRICE CCheck engine light on.
ANDREW DVery friendly and compassionate about everything he did. Make sure the truck was clean filled up and ready to go very respectful young man and thank you
TYRONE JVery unprofessional I waited for 30 mins until he arrived even when the store said open and he had a nasty attitude
LAQUENCEIA YThis place was great the first place I went to not so much . This place had a last minute appointment they guy came and took care of my needs and was very kind. The truck was clean and I was finally off to my destination.
DE S