Customer Reviews for The Sign Shop
(U-Haul Neighborhood Dealer)

77 reviews

101 Sergeant Square Dr   Sergeant Bluff, IA 51054

(712) 823-3905

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 823-3905

101 Sergeant Square Dr
Sergeant Bluff, IA 51054

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and accommodating staff.

WAKIYA R. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

They didn't explain the process at all. They need to assume that the person hasn't used their processes before.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Nothing, the folks at this location are very good at making sure everything goes very smooth. They could not have been more helpful. Way to go everyone at this location. If I ever need a vehicle in this area I would absolutely rent from this location again.

Bryan B. 
Rating:
5.0

This is the first time that we have used this company and found them to be friendly, professional and knowledgeable. They were very helpful in making sure that we got the right size and were able to get everything hooked up properly. We definitely will use them again!

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Everett D. 
Rating:
5.0

This is the best u-haul site I have ever used

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

I have rented from the folks at the Sign Shop before and each time has been a great experience. They always have the equipment ready on the date and time requested. Can't say enough about their service and attention to detail. These folks are a first class operation and Uhaul should feel lucky to have them as a dealer.

Bryan B. 
Rating:
2.0

The whole situation with picking up the truck was okay, however, she didn't give me the dolly at the same time and when I asked about it she said I misunderstood but would bring one to me. She then brought me the wrong dolly and I was unable to use it at all. I then went to pick up the tow dolly at the location she told me and then when I got there she said that I misunderstood again and that I was supposed to get it from her. Luckily, Nick, at the location on 5700 Gordon drive in Sioux City, IA was fantastic and did all he could to help in my situation.

Alyssa V. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
3.0

The description of the truck is misleading. It said it was 20 foot but the 18 foot items we had would not fit.

Jammie L. 
Rating:
5.0

Customer did not leave a comment.

SONYA H. 
Rating:
5.0

Great customer service! In the future if we, a friend or family member needs a u-haul, this location is our choice.

Kathleen W. 
Rating:
5.0

I had a great experience at this U-Haul, the customer service rep was very knowledgeable, she helped me with everything I needed. This branch is outstanding.

TIEBU G. 
Rating:
3.0

I had to use a 20" truck and a trailer because the equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.

Ethan G. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

Great Customer Service.

moses W. 
Rating:
5.0

It was my first time at this location. There were no issues. Very professional, kind and courteous.

Justin S. 
Rating:
3.0

this location was closed for lunch when I returned my rental. I called the business phone and was told it was closed for lunch and to park the trailer to be inspected later. All went well with no real issues.

George D. 
Rating:
3.0

Well I paid on line and still had to call for help to get the key. Then the police came by . They didnt say anything but I knew they was watching us.

Lisa A. 
Rating:
5.0

Excellent Customer Service! Highly recommend

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence J. 
Rating:
2.0

Way to expensive. Got charged extra money for using extra mileage like what the hell. I only went to my apartment to drop of my things then return it. You guys steal.

Angelica G. 
Rating:
5.0

Customer did not leave a comment.

Shawn J. 
Rating:
3.0

Make sure I don't have to drive to a different location to pick up my truck, then charge me extra mileage when it your fault!

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

The fact that I had to use this location is inexcusable. Driving there/back to get my trailer wasted two and a half hours of my time. The location near my home is less than 5 minutes away. I made the reservation more than one month in advance. Why was my trailer not made available for me at the original location? Why did Uhaul wait until two days before my pickup to inform me that my trailer was not available? At that point it was too late for me to change my plans. Leaving me no choice but to drive 125 miles to get the trailer. Customer service goes out the window when you have a monopoly.

John M. 
Rating:
3.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

The manager (I believe her name is Janine) at the store site was amazing! She took care of us, made sure we knew how to use all the equipment - was knowledgable and friendly!

Jeffry C. 
Rating:
3.0

Customer did not leave a comment.

FREDDY B. 
Rating:
5.0

Very accommodating and professional about the whole process.

Jim P. 
Rating:
5.0

The trailer was ready for us when we arrived and everything worked as it should! They even helped me to check it over and hook it up! Couldn't have had a better experience! Thank you !!!

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

JON A. 
Rating:
5.0

Vehicle was shown as FULL of fuel, but after i actually filled it all the way the first time the gauge clearly was farther to FULL than when i picked it up. i'd guess it was nearly 5 gallons less than full when i picked it up.

Kevin B. 
Rating:
5.0

Tell them they might not get the truck size they requested.

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer service was great. Made sure that the trailer was hooked up correct And I was on my way very quickly.

Kelly P. 
Rating:
5.0

These people were absolutely wonderful to work with. the two people on staff at this location went above and beyond to help me get the trailer on the lot and then to help me hook it up.

Jim C. 
Rating:
1.0

Make sure that the people don't lie to you.

Ryan Y. 
Rating:
5.0

The reps at this dealer went above and beyond to help me get on the road. Highly recommend great people to work with.

Zacquery B. 
Rating:
5.0

Excellent Customer Service

David K. 
Rating:
4.0

Dark parking lot, no refund for returning 2 days early.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great staff!

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
4.0

We were very pleased with the service.

John E. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Need correct size vehicles closer

mike A. 
Rating:
4.0

Customer did not leave a comment.

Ken W. 
Rating:
2.0

Maybe. I requested a 5x10 trailer and was given a 5x8. the young lady that helped me at this location was great. They just didn't have any 5x10 trailers at their location

Shelley F. 
Rating:
3.0

The equipment was good but not the truck it needed work done to it. It should not have been on the road

jamie B. 
Rating:
1.0

Customer did not leave a comment.

Brady N. 
Rating:
5.0

Great customer service!

Angela D. 
Rating:
5.0

Doing great! Way better than any other dealer in the sux. Thanks for an easy rental transaction.

Robert H. 
Rating:
5.0

Business was closed but I called the listed number and was met within an hour at the location to pick up a trailer. The guy was super nice, paperwork was quick, and they helped with hookup and light check. Would definitely recommend this U-Haul location.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Jessy V. 
Rating:
1.0

I was not informed well enough overall. I was not aware I needed to download an app until the night before and the had a VERY difficult time getting through the check in process to unlock the key. I called u-haul in Sioux City multiple times and they were not helpful. My pick up time was at 7:30 and I was unable to get into the truck until 9 because I couldnt get the code. And they had me down for 2 reservations which I told them to cancel the one at least 3 times and it still wasn't canceled on the day of my pick. Overall not a great experience at all. I would not recommend picking up from the location to anyone.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Jerry N. 
Rating:
2.0

I was told that the truck had almost a full tank. I drove it 15 miles to where I needed to load it and before leaving town I thought I would fill up because the gas gauge actually only said 1/4. It cost me $60 to film the truck. When I got in the truck I called the sign shop where I rented the truck and the clerk continually told me I must have used that much gas and there was nothing she could do. I then drove to Sioux Falls and to be compliant with the contract I then had to put another $35 of gas in the truck. The clerk in Sioux Falls told me that based on the miles I drove I should have only had to put like $30 of gas in the tank to be compliant. Needless to say when I move in November I will be using another company. I am out the cost of the truck plus almost an additional $100. Could have hired a mover for that.

Michele M. 
Rating:
5.0

Well done

Dave M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The manager (I don't remember her name) was extremely friendly, polite and helpful.

PAUL B. 
Rating:
4.0

Very good service -- been using Morgan for years with no problems.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Have someone in the office at all times during business hours.

ROY A F. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Great customer service.. very clean facility.. great staff. :-)

NADA A. 
Rating:
5.0

Fantastic service! Would use this location again any time.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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