nada te troke siempre esta en excelentes condiciones
JOSE F
Customer Reviews for The Smog Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although this was a pickup from a UHaul representative he was the most friendliest efficient person I have encountered. He can multi task like nothing Ive seen before. This will be my new go-to U-Haul rental center in San Pedro.
KELLY SFriendly, helpful service.
Laura MQuick and easy
Lisa PGreat experience. The trick was clean , new and very useful
SANJEEV SGreat staff quick check out and check in will rent again
JURG SSpoke to joy for the original booking. She was very professional and very helpful. Spoke to a second agent one hour later to extend the booking. Don’t recall her name but, she was also very good at her job. Both were extremely pleasant and accommodating. Picked up the 15ft box van from George at the location. Great guy even though he was slammed when I cam in. Called George the following day to extend the rental even further as moving never goes as planned. He had no problems with the extension of the rental. As a former employee of u-haul back in the late 80’s, this is the kind of customer service customers deserve. I will use this u-haul location again in the future. Great job to everyone involved. James S.
James SEasy pick up
Bianca WVan was perfect for our needs.
Anne OThat shop runs pretty smoothly. I am satisfied with the service.
ROY ADon’t change a thing. This is the second place I went to for this rental. The first place was miserable. The Smog Co. was absolutely fantastic, easy, and very pleasant. 100% recommended by us!
VICTORIA WVehicles that are better taken care of!
CRISTINA DOwner of location was friendly and was very informative. Checkout for truck was flawless, didn't take any time at all and check was the same. I would go there again.
ERIC CGeorge is extremely helpful and kind, with a friendly demeanor. As a result, the whole experience was seamless and stress-free. I highly recommend renting a U-Haul from this location.
CHRISTINA FNo hassel!! Straight customer service. Quick fast and easy.
TRACY BYour business is excellent.
ANTHONY AThe service was great had no problem thank you so much
MILTON DThe owner was courteous and quick to assist me. He explained the process and expected charges clearly and confirmed I understood. I would definitely rent from him again.
MATTHEW WStaff was very helpful- will use service again
rhena sI picked up a box truck and didn't check the back area. Once I arrived to the place to start loading, opened the trunk and saw a broken but in plastic queen bed frame and a big bucket with a plant in it. I didn't have time to return back but I could move all item I wanted because of those left items. I do have a picture of it if needed. Also the truck pulls to the right while driving and drivers door doesn't close completely.
george mHad difficulty with the U-Haul app locating the truck. I had to switch to a browser.
Joseph EFurniture Dolly wasn’t there and still I don’t get refund.
Yuko SAbsolutely a perfect experience. Would highly recommend the location and owner..
Kelly MGeorge is the best... Thank you
Scheryll SThe overall experience was phenomenal. The owner at the Smog Station was knowledgeable and helped me navigate the process. Much better than other rental experiences I have gone through. ⭐️⭐️⭐️⭐️⭐️
Terese GJorge was amazingly helpful and he was the nicest guy ever to answer all your questions and wash all your worries away! It was my first time using Uhaul and I had no issue with picking up/using/returning the 10' truck. I'll definitely recommend his service/location and will also use it myself for future needs. Thanks Jorge!
Gijun JThe employee that helped me was very helpful and I needed to be helped quickly and although he had his hands full he not only told me hed be with me soon he was I had a good experience thanks!!!
kevin cThis location had a truck available after our reservation at West Coast Storage in San Pedro was not honored. The Smog Company was helpful, prompt, and worked with us to make it right after the original reserved location left us high and dry. The truck was clean and worked well. We will definitely contact this location first for our future needs.
Christine CVery good customer service friendly and quick!
Kara FDrivers side door would not shut properly.
desiree fGeorge a great guy
WON LTake a picture of your starting and ending miles with your phone. Have that ready. They want to use a link on your phone upon arrival, a reference name and phone number, but not explain why. Know that the goal of this place is not timeliness, friendliness or customer service. Plan to get shouted at if you don't give one word or short answers. They are not interested in you or listening. Go here is you want to be treated like dirt and reminded how busy they are, when you're early, have a reservation and are paying to be there. They have apparently forgotten customers are WHY they are busy. I tried to tell the customer service person that I wasn't happy about how I was being spoken to upon pick up or drop off. I got told that I was a nice person and reasonable. I got an apology and then I got more explanations justifying the poor personal treatment. Never again. I love recommending service places and people. Sorry, but I just can't this time. The cargo truck was fine. I put in extra gas and there was no credit for it and they didn't even check. I got overcharged. He had no idea my starting mileage and made up a number. He threw in a $7 hand truck for free. Maybe he felt bad for the yelling at me? I don't know. I flat out asked if his treatment of me was because I was a woman? He said No. I don't believe him. My friend with me was a man and other male customers were not treated with the same level of rudeness. Dude, I was a paying customer, with a reservation. There was NO excuse. None. For how I was spoken down to, yelled at, scoffed at and mismanaged. Do better. I knew you were busy. I was, too. Here is a hint: I wasn't renting a cargo van for a day at the beach. Figure it out. Do better. Thanks.
Carolyn MGreat customer service. Will be back
MATT JConvenient service!
Cynthia CVery professional and helpful. 5 Stars!
Ramiro SWell customer service is super very have organized business . No negative issue recorded at the location.
Afam PI've already recommended a few friends to smog company for u-haul rental as well as smog check, the guy that runs the Smog Company (George) is awesome, very helpful and knowledgeable of his work...I have nothing negative to say about about the entire experience.
GERI JVery helpful ,sure I’m using it again in the future
Lorna TGeorge the manager there Was excellent I’d recommend them to anybody
ken aProcess was easy and not time consuming
Alexa PExcellent for my real estate moves !
Diane pVery friendly
JEAN CThe lady at the front was very unprofessional. She asked us to go to the another location to pick up the truck without any explanation. Her attitude and words were very rude. Other than that, truck and the uhaul services were excellent. It is the problem of the employee at the location.
Jinnam LThe process was painless, professional and quick!
Mark WAwesome owner awesome equipment new. Pretty happy from them
Samiulhaq HService was fast and worry free.
monique tI can't thank them enough. We thought we had enough time and the people at the Smog Company were very understanding. Thank you again!!
Rebecca PI'm very disappointed with U-haul. I had a reservation for 10am and didn't receive the truck tell after 12 due to the location not open. Then I go all the way across to another location and they didn't have any. So then I'm sent back to the original location. Complete run around.
MORGAN C