Truck was filthy dirty . inside had trash from previous people . seemed to have mechanical issues
RICHARD E.
Customer Reviews for The Smog Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing overall great experience. Very happy with customer service at the location and over the phone with try reservation agent she was very helpful.
michelle B.Everything was great! Very nice individual who can multi-task and still have proficiency
ELLEN M.The man who helped me was great . High recommendations!!!
Andrew A.Fast service and clean trucks I'll see you guys soon!
DAVID E.friendly services and flexible
ALMA M.My scheduled pick up time was 11am the attendant did not get there until 11:30 yet my drop off time didn't update. Slowed down my day waiting on him
Ashley T.The truck was in great shape! The pick up and drop off process was fantastic. Especially the return process with the self service options of checking back the truck.
David R.The Supervisor was very helpful and had excellent customer service.
ANCI K.No add'l recommendations - only rented a truck for 4 hrs.
Dave S.George was very friendly and helpful. I highly recommend this place.
Marija H.The representative was professional and helpful. I already recommended them to a friend that is moving!
Amor G.I have rented pick up trucks at U-Haul eight times in the last three months, and this was by far the most positive experience. George, at the Smog Company provided remarkable customer service. I needed to extend my use of the pick up one day, then it turned out to be two days, and each time I called him he “went the extra mile†to help me out. I have had pretty positive experiences with renting from U-haul, but this one was the best.
Michael K.The truck was clean and it was perfect for what I needed to do. The gentleman that helped me was very nice and professional. I would definitely rent from uhaul for my future events. Thank you to all.
Carmen B.The equipment I had reserved was not available as the precious renter had not yet returned it. As I was in a time schedule, we were able to work out alternate equipment. They were really great about trying to get me going quickly despite everything.
Erika R S.Always the best!
Diane P.Apparently I was very lucky that the shop owner happened to be there as he stated he does not open or rent equipment on Sundays. He was extremely helpful and made it possible for me to rent the truck. Thank you!
Carrie D.Please remove this location. It sets up a bad image for your company. Horrible locale and didn't even get greeted or acknowledged until after 5 minutes of waiting. Kept getting put in back of the line as other customers that were getting their smog certifications kept getting helped before me. There was only one person working and it took approximately 1 hour from the time of arrival. Worker didn't explain anything about truck operation or offer to help me load up the dolly. The condition of the truck was extremely disgusting. The inside was not clean at all, and there were crumbs all over the floor. The outside was the same story, I had to clean all the windshield, mirrors and inside as soon as I got home. I cannot believe they would let a truck in this condition be rented to a customer. After I got to my location at Denver I still needed to reserve another truck for my trip back to Los Angeles. My original plan was to rent another uhaul, however after my experience I decided to rent a Penske and I'm glad I did. Would I rent from uhaul again, maybe, but definitely not from this location. The bad service cost your company about $1000 that I would have paid for the return trip
Richard O.Rep was great
AVEOLEPOULIULI K.Great employee, will use again!
Sabrina T.This specialist greeted me very professionally and attentively. Thank you to The Smog Company and U-Haul for being there when I needed you.
Frank S.Excellent customer service and ride!
Katherine J.Needs no improvement.
JESIKA N.Customer service was excellent! The guy was nice and very accommodating, however, the truck didn't have proper a/c working and it was very hot today. Also, the tire pressure meter warning light was on, but the guy said it was okay. Other than that, everything was good and it didn't affect us in any way. We did our moving with no issues .
Alice L.It was very efficient, clean and friendly. We will be back!
Brandon B.The man operating the station was so nice! Thank you!
Ioannis Georgios G.I will use location again
MARTIN F.Nothing. Amazing rental and customer service
Jonathan O.Process was simple. The person helping me out was very friendly. I would definitely recommend this location to family and friends.
Anthony A.Nothing at this time. I was handled with superb and ‘hassle free' / fast service. I would definitely recommend his place of business!
cEaZaR C.Great customer service! Picked up the uhaul quick and without a problem
MAGALI L.The location should have been closed as it was a Sunday. When l arrived there was an employee at the location even though it was closed and he took care of me without hesitation and was very friendly while doing it!
Donald O.George was wonderful and very helpful. Took good care of me. I appreciate him and his time.
LESLEE C.George was professional, friendly, and flexible. I will highly recommend and I have recommended friends for his U-Haul service.
IMANI H.Already referred a friend
Laurel S.Thanks I'll refer my real estate co & clients .
Diane P.We appreciate the sanitizer antibacterial wipes provided. Continue your consciousness on keeping us all safe and healthy, especially this time of the pandemic. Also keep explaining the short summary of details of the rental. Thank you.
Maria M.He was amazing!!!! Definitely will come back! I would recommend to everyone!
Britney A.No improvements necessary.
Sarah B S.The very best place to rend a U-Haul. Have rented there before and will be back regularly. Outstanding.
Scott G.The gentlemen that helped us was very polite and helpful.
Cassandra T.Amazing service and genuinely friendly.
JONATHAN R.No improvements. Best location I have ever went too!! I'm recommending it to everyone I know.
ANTHONY M.However, I selected my location and dropped it off and got multiple calls asking where the vehicle is? What is that about? That is ridiculous. Y'all need to figure out the app and drop off situation.
Amber B.Best experience ever renting a van from UHaul
SCOTT G.Great service
Francesco U.This is the best location to rent a u-haul truck! The owner has an excellent hospitality service! All trucks are new and decent conditions. Highly recommended.
Mireille V.Excellent management
Michael B.Smoothest U-Haul rental experience by far!
Tami H.Great owner/operator!
Ashley E.Keep everything the same. Outstanding experience.
Scott G.Excellent service
Kanesha T.Nothing. Great customer service and helpful staff.
boris W.Staff were amazing
Aujon W.Service was excellent
Ronald K.Excellent location
Richard G.Great customer service !!!!
Christine P.George was professional friendly and helpful he deserves a raise !!!
Veronika H.This place needs help closing rentals considering it took me 4-5 phone calls with U-Haul & 2 with Jorge to settle the fact that for some reason the return of our truck was not properly completed & closed which greatly concerned us considering I was getting e-mails stating that we still hadn't returned & we were going to get charged. I'm hoping that getting this is my indicator that my incomplete return is finally closed.
Maria B.George was amazing! He booked my reservation for the day prior. I got there the next day and he greeted me and got me checked in and checked out. Thank you for expediting the process without taking away from the overall experience!
mary C.