Customer Reviews for The Smog Company
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Smog Company
Christine P. on
Great customer service !!!!
Veronika H. on
George was professional friendly and helpful he deserves a raise !!!
Maria B. on
This place needs help closing rentals considering it took me 4-5 phone calls with U-Haul & 2 with Jorge to settle the fact that for some reason the return of our truck was not properly completed & closed which greatly concerned us considering I was getting e-mails stating that we still hadn’t returned & we were going to get charged. I’m hoping that getting this is my indicator that my incomplete return is finally closed.
mary c. on
George was amazing! He booked my reservation for the day prior. I got there the next day and he greeted me and got me checked in and checked out. Thank you for expediting the process without taking away from the overall experience!
Mike P. on
Very accommodating and willing to assist
Andrew R. on
Thanks for providing a process to pick up the truck via my phone! It works great!
Mireille V. on
Excellent and very friendly customer service. Truck was great condition and very well maintained. It was so much better than U-haul Center. I was very impressed for my entire experience, and definitely go back there again. I highly recommend this place.
Paula M. on
There could be no improvement! I would recommend this place to anyone he was very helpful and kind.
Jason N. on
Simplify the online intake process. It was tedious, your app was slow despite the excellent reception I had and let people well in advance that a second contact is needed. I ended up having to rely on my ex-wife to be that second contact and I don't want to rely on her for ANYTHING. And tell customers the MPG or at least the tank capacity BEFORE the final contract. I spent $10 in gas that I basically gave to you. Make sure everyone knows the equipment being rented. I paid for a dolly, you charged me for a dolly but you never gave me a dolly. I confirmed with Antonio at the smog company and he agreed and said he would take it off the contract. But you still charged me.
Elizabeth B. on
Super nice guy gave me great deal
PATRICIA S. on
Nothing at this time! Just keep on being who you are with your kind personal, friendly. caring, hands on attitude!!! You are the best!!
Francisca C. on
Easy in and out. Front gate was not open on time. I had to call to see if anyone was there. He was next door at glass shop to workers there. Probably lost track of time. Otherwise good service.
Adriana s. on
Me cobraron una cantidad de 60 dólares, el mismo día que la recogí. Ya han pasado tres dias y me dijo el señor que verificarían las millas para regresarme el dinero que cobraron de más y aún no lo han hecho. Solo recorrí menos de 10 millas
James A. on
I was surprised to encounter a courteous, professional experience, that resulted in me driving off in a very clean, excellent running truck. It made my day, actually, and I would recommend The Smog Company to everyone I know.
David P. on
This is BY FAR the nicest uhaul rep I've ever interacted with. Extremely personable, kind, and knowledgeable.
Jeronimo M. on
Charge me overprice
Tyler S. on
Jorge was so kind, helpful and friendly. I will always return to this UHAL location just because of that one dude.
Nancy P. on
Literally zero gas in van - almost did not make it to gas station a block away. Will tell everyone I know NOT to use U-Haul - ridiculous.
Liliana T. on
The gentleman from the Smog shop that assisted me was very kind and efficient, and thanks to his help, I managed to get along with the process much faster than the initial online process. Everything went great!
Angela N. on
Nothing for now.