I ordered the uhaul and requested a dolly. When I picked it up there was no dolly and I was charged for one.
Mallary M
Customer Reviews for The Storage Cave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's a blood splatter that's about 6ft high in the uhaul I rented. I'm 100% sure someone was murdered there
Garier GThere was nobody at the location and the app was difficult to use. Finally just locked vehicle and left key and contract in box. Thankfully is did get a digital receipt several hours later.
Miriam CI had an issue with the truck. The fuel hose connecting the fuel spigot to the gas tank was dry rotted / cut. This caused fuel to spill on the ground anytime I was fueling. I took a video, sent into a uhaul representative who documented it in my account. She advised me to leave the truck fueled as is and not to fill it up. The following day I received a $160 bill for fuel. This is against what I was advised plus it is a safety hazard. It is beyond unprofessional to charge me when the equipment had a safety hazard! Please look into this matter or I will be disputing this charge along with contacting uhaul supervision and customer care. Thanks Jason
Jason MWash the outside of these trailers, what ugly dirty thing to drag down the road. The sliding doors should be lubed and lighting repaired. This trailer has 2 sets of tail lights only the top ones worked and one of the bottom ones was falling out of the socket.
WILLIAM MYou guys charged two different cards of mine and I can't get ahold of anyone now to refund one of the cards. The number listed is no longer a working number.
Alex GNo One was in the office during store hours. I waited quite awhile for someone to show up or return my call. I Guess the u-haul was returned OK because no one has called me back yet. I would call ahead next time.
Julie KWe did have a bit of trouble finding this location but after that all went very well. Good experience starting out and at the end also.
deloris sPlease review your exclusion of Ford Explorers. Extremely inconvenient today to call upon a friend to use his truck. I want to use Uhaul again but can't unless you change your policy.
ANDREW CGreat customer service. Very friendly and helpful. Was able to get a rental last minute, and entire process took less than 10 min to pick up a truck!
Amber BLittle hard to find
Lyle TThe address for the location is confusing. It says it is on L street, but you had to turn down a side street and go behind another business to find it. The office staff was very friendly.
Jonah BNice staff. Took care of me!
scott hGreat experience.
Robert FSuper friendly and helpful
Thad RI had the best service. So helpful and great tips on how to safely get to my next location.
Cathleen WThe gentleman behind the counter was very helpful and pleasant.
Larry QThe staff ,,Steve Jones, was extremely helpful and had the truck ready to go and in excellent condition. The truck was excellent and the move went very well. He was very helpful with turn in instructions and information if I should need help on the way. Very excellent experience.
Steve CSteven is fantastic! Quick and easy process.
Nicholas ESteve was quick and convenient. He was easy to work with. It was affordable and excellent service! Thanks
Kayla BBetter directions to the location and instructions for 24-hour returns.
MEGAN MExcellent place to rent from!
jeff wWe've rented uhaul trailers several times and the storage cave was the quickest, easiest check out and drop off I've ever had. It was good to get such great customer service.
Evan RThank you! Process was very easy.
Susan EThe sun visor was loose, and it came unhooked/broken after the first few blocks!
Jackie AFriendly service. Great place. Trucks run great.
charles cExcellent Customer Service!
rod sGreat experienced staff. Very helpful.
Pat SI'm extremely disappointed with Uhaul's service for my move this weekend. I received an email confirming pickup at "Ray's Corner Garage" on 09-15-16. When I arrived at 9:00am per the reservation agreement not only was there no U-Haul there the shop was actually closed. Needless to say this is unacceptable when you are planning a move on one day only with many others waiting on you. I understand moving the reservation location but I was not contacted with email or phone. After waiting for 10 mins to see if the individual was late I had to make a call to another U-Haul dealer who sent me to a complete different location. I received no apology for the inconvenience just a "this reservation has been moved for a week" as if it was my fault I was not contacted. Very poor overall service.
Jesse WRepresentative was knowledgeable and helpful. It was a fast and easy experience.
Christopher K