Customer Reviews for The Storage Place #2
(U-Haul Neighborhood Dealer)

311 reviews

4525 Victory Dr   Columbus, GA 31903

(762) 583-2516

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(762) 583-2516

4525 Victory Dr
Columbus, GA 31903

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! Will rent from this place again!

Buffy M. 
Rating:
5.0

Our experience was amazing. Nothing to complain about. I'm glad this location had a truck available there for us to use. Thank you again.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

Roy Y. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Not at this time.

James T. 
Rating:
4.0

Could not use the lock that was provided had to purchase my own.

Damon A. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

I dropped my trailer earlier than expected maybe refund for my money paid. Or pay me the remaining balance back ?

Bryan M. 
Rating:
5.0

Great customer service but had a hiccup at another location , but it didn't let the dude from this location loose a customer, I called him and let him know my situation he then proceeded to help me find the equipment I needed

Adonis F. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
1.0

Maintenance of the vehicle was horrible which caused me to use way to much fuel. I accidentally dropped my car key in the night drop box and called the emergency number for assistance. The manager said that he lived in phenix city and I should dig through the dumpster out back to find something to get my key out with. I managed to get it out while he was monitoring me via the video camera. Totally unprofessional but so very common for Victory Drive in Columbus Georgia. Will never rent there again

kelvin O. 
Rating:
5.0

The gentleman was very nice, respectful, and helpful.

ANTOINETTE B. 
Rating:
5.0

Outstanding customer service! Would definitely use this location again.

Cecilio P. 
Rating:
5.0

Customer did not leave a comment.

Tajanna J. 
Rating:
3.0

Customer did not leave a comment.

Dayanni B. 
Rating:
3.0

Seats were dirty, plus I make the reservation 3 weeks in advance for the truck and dollys and yet they still did not have any dollys for me. I had to make an extra expense and buy my own

Francisco J. 
Rating:
5.0

Customer did not leave a comment.

Jermaine S. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Nadine J. 
Rating:
5.0

Customer did not leave a comment.

ARLEN RHEA J. 
Rating:
3.0

Customer did not leave a comment.

Jamaica G. 
Rating:
5.0

Customer did not leave a comment.

Terra T. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

I was not happy for as long as I had the unit the old stooge sold all my brothers stuff I could make a full payment when I got my taxes very dissatisfied

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valarie C. 
Rating:
2.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Leondra M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

maybe not have your customers have to go to 2 different locations to pick up equipment

Dorleen M. 
Rating:
5.0

Customer did not leave a comment.

Cassondra C. 
Rating:
5.0

I didn't move my things out they sold my belongings while I was in the hospital giving birth

Amy S.  |  Overall Experience 
Rating:
5.0

Na

Jeffery A. 
Rating:
5.0

The gentleman that helped us get ready was very informative and helpful.

Erica H. 
Rating:
5.0

Everything was good.

Earlene L. 
Rating:
2.0

We were charged $20 for gas when we barely used any. We obviously would've filled it up to where it was had we of known how outrageous their pricing was. Also the after hours check in was not simple and they should warn you to bring your passport with you as an alternative form of identification. Horrible experience and honestly so misleading. They advertise $19.99 and .79 per mile but nothing about the gas on top of that.

Sierra S. 
Rating:
5.0

Great service and very helpful.

KHALIL H. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The staff were super friendly and very helpful. Thank you

RICARDO A.  |  Overall Experience 
Rating:
5.0

Very professional

THEODORE S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

SHANE U. 
Rating:
5.0

Customer did not leave a comment.

Neal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI C. 
Rating:
5.0

Customer did not leave a comment.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON D. 
Rating:
5.0

Customer did not leave a comment.

Loren P. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

Wilson S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Let customer know when you can use your bank debit card for a van, the lady on 10th street in Columbus ga said I couldn't use my bank debit card from the bank Kinetic bank, for a van rental, it need to start when Reserve the rental online because I didn't went all the way down there just to get turn around saying I can't use my bank card, that I put in the reservation a day before, I had a bank debit card, I still don't know what I needed,

FAMONTO B. 
Rating:
5.0

Guy working the counter was friendly, helped hook up equipment and made the check-in and pick up process great.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

JASON E. 
Rating:
5.0

Great customer service

Bernetta F. 
Rating:
5.0

Excellent service

GLADYS D. 
Rating:
5.0

Service provider Mac was incredibly polite and helpful. I was a last minute rental and he went above and beyond to help find me a truck. I couldnt have been more impressed by his service. Thankyou very much. I wish every business had someone like him.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Excellent customer service. Very friendly and helpful. It was an effortless transaction. I would certainly use this location again.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Drop off area was a little tough to negotiate with a big trailer

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

XAVIER D. 
Rating:
3.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Nothing

KEVIN J. 
Rating:
5.0

This facility was accessible when I needed to get to my unit. The staff was always courtesy and friendly, if I need another storage unit I would definitely rent from them again. Conveniently located.

Beverly A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Add cruise control to trucks. This will improve safety and comfort for drivers.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Customer did not leave a comment.

LEIGH M. 
Rating:
5.0

Very professional and made me feel welcome.

SHIRLEY F. 
Rating:
5.0

Very quick and smooth pick-up

REBECCA D. 
Rating:
3.0

Windshield was covered in dead bugs. Truck needed a washing.

NATHAN S. 
Rating:
5.0

Victory Drive location was great!!! Customer service was 1. Your customers need to be made aware of ANY changes to their reservations!!! Box Road reps need to work on their customer service skills!!!

CAROL C. 
Rating:
5.0

The service was great, job well done.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

The rear view mirror on the right side of the truck was broken and could not be fixed . This made a 1000 mile journey with a tow dolly more than a little difficult

Moses P. 
Rating:
5.0

Right outside of base, easy and convenient.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

BROOKE M. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

I didn't catch his name, but the man at the front desk helped me out immensely with my move. He made the rental and return process very quick and easy for me. I will definitely be recommending this location to anyone I know on this side of town.

AUSTIN G. 
Rating:
5.0

Great location

james W. 
Rating:
2.0

The customer representative Mickey was extremely rude to me throughout my entire service he constantly harassed me about a situation I could not control and even threatened to call the police on me knowing that the truck was stuck in the mud and I was actively trying to get it out he over charged me and continues to be rude towards me

ZYNIAH C. 
Rating:
5.0

Expeditious and courteous service. They had what I needed readily available. I will gladly recommend UHaul to anyone.

TARIEL B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
5.0

Had storage at this location for 10 months, no issues, great customer service.

EDMOND Z.  |  Overall Experience 
Rating:
5.0

Always friendly staff never has any problems great location as well . Also it there was always light when. Needed. Thanks again for all your help.

Amanda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ERICJOSEPH M. 
Rating:
5.0

Nothing....every was great.

OLLIE M. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer service rep at the front counter was very professional and assisted me in a professional manner.

Jonathon H. 
Rating:
5.0

The only improvement I would recommend is to have the fuel tank full upon pickup for all customers.

Samuel G. 
Rating:
5.0

The truck I rented only had 2,xxx miles in it, which was nice because it was going from Georgia to Alaska. Visually I identified it had already been involved in a front end accident. Only after driving it a while did I notice the significant mis-alignment. When driving straight, the steering wheel needed to be at the 10'oclock position. This made driving though tight roads, tunnels, and windy mountain roads very difficult, nerve-racking, and dangerous.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

Vijay S. 
Rating:
5.0

Great experience

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

LONNIE W. 
Rating:
5.0

Nothing

Tany T. 
Rating:
5.0

Very professional and friendly. Called to give directions after we made a reservation online. Close to Fort Benning front gate.

elliotta n.  |  Reservation 
Rating:
4.0

Easy access and secure facility

Daniel L.  |  Reservation 
Rating:
5.0

Quick and exactly what I needed

Clayton A.  |  Reservation 
Rating:
5.0

The manager was GREAT and really helpful. He was professional but at the same time personable and showed that common courtesy is not dead yet!

Ruben G.  |  Overall Experience 
Rating:
5.0

Matt was excellent with helping me with my storage and my trailer.

Daniel L.  |  Reservation 
Rating:
5.0

Fast, easy, and friendly.

Greg S.  |  Overall Experience 
Rating:
5.0

Exceptional

Verdell H.  |  Overall Experience 
Rating:
5.0

Very friendly staff. I had no issues

Kristina G.  |  Overall Experience 
Rating:
4.0

Would definitely use this storage place again.

Shannon D.  |  Overall Experience 
No reviews have been submitted for this location.

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