Customer Reviews for The Storage Place #2
(U-Haul Neighborhood Dealer)

237 reviews

4497 Victory Dr   Columbus, GA 31903

(762) 583-2516

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(762) 583-2516

4497 Victory Dr
Columbus, GA 31903

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and made me feel welcome.

SHIRLEY F. 
Rating:
5.0

Very quick and smooth pick-up

REBECCA D. 
Rating:
3.0

Windshield was covered in dead bugs. Truck needed a washing.

NATHAN S. 
Rating:
5.0

Victory Drive location was great!!! Customer service was 1. Your customers need to be made aware of ANY changes to their reservations!!! Box Road reps need to work on their customer service skills!!!

CAROL C. 
Rating:
5.0

The service was great, job well done.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

The rear view mirror on the right side of the truck was broken and could not be fixed . This made a 1000 mile journey with a tow dolly more than a little difficult

Moses P. 
Rating:
5.0

Right outside of base, easy and convenient.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

BROOKE M. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

I didn't catch his name, but the man at the front desk helped me out immensely with my move. He made the rental and return process very quick and easy for me. I will definitely be recommending this location to anyone I know on this side of town.

AUSTIN G. 
Rating:
5.0

Great location

james W. 
Rating:
2.0

The customer representative Mickey was extremely rude to me throughout my entire service he constantly harassed me about a situation I could not control and even threatened to call the police on me knowing that the truck was stuck in the mud and I was actively trying to get it out he over charged me and continues to be rude towards me

ZYNIAH C. 
Rating:
5.0

Expeditious and courteous service. They had what I needed readily available. I will gladly recommend UHaul to anyone.

TARIEL B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
5.0

Had storage at this location for 10 months, no issues, great customer service.

EDMOND Z.  |  Overall Experience 
Rating:
5.0

Always friendly staff never has any problems great location as well . Also it there was always light when. Needed. Thanks again for all your help.

Amanda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ERICJOSEPH M. 
Rating:
5.0

Nothing....every was great.

OLLIE M. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer service rep at the front counter was very professional and assisted me in a professional manner.

Jonathon H. 
Rating:
5.0

The only improvement I would recommend is to have the fuel tank full upon pickup for all customers.

Samuel G. 
Rating:
5.0

The truck I rented only had 2,xxx miles in it, which was nice because it was going from Georgia to Alaska. Visually I identified it had already been involved in a front end accident. Only after driving it a while did I notice the significant mis-alignment. When driving straight, the steering wheel needed to be at the 10'oclock position. This made driving though tight roads, tunnels, and windy mountain roads very difficult, nerve-racking, and dangerous.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

Vijay S. 
Rating:
5.0

Great experience

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

LONNIE W. 
Rating:
5.0

Nothing

Tany T. 
Rating:
2.0

Customer did not leave a comment.

Bienvenido B. 
Rating:
5.0

This location is awesome and always help full to Customer

dhaval P. 
Rating:
5.0

Customer did not leave a comment.

Lamont W. 
Rating:
5.0

Friendly staff. The return process was easy and went without issues.

Trenton L. 
Rating:
5.0

It was the best and fastest service I have had from U-Haul ever. We rent a lot from U-Haul and the manager at this location was exceptional.

CAROL D. 
Rating:
5.0

The woman who took our truck back was outstanding! She was professional and met us with a smile. I appreciated her help with our truck return.

Samantha W. 
Rating:
5.0

Mr Woodham went so far above and beyond to make sure my trailer was hooked up correctly and was ready for the road. I showed up late due to a change in time zones and Mr Woodham was patient with me and then ensured everything was functioning correctly after I had already driven off the lot.

Austin L. 
Rating:
5.0

Continue social distance.

Justin C. 
Rating:
5.0

Everyone I worked with was extremely helpful and knowledgeable. I had a very good experience.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Everything went well!!!

HAYWARD K. 
Rating:
5.0

Friendly and very helpful staff. Highly recommend this location.

Matthew D. 
Rating:
5.0

The gentleman was very courteous and helpful and made sure the trailer was connected properly

Doug W. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Marlin R. 
Rating:
5.0

Customer did not leave a comment.

Taylor F. 
Rating:
5.0

Nothing

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Had a great experience renting from this location. The gentleman at the front desk was respectful and kind during the whole rental process. Highly recommend this location!

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Sherwyn G. 
Rating:
5.0

The customer service was outstanding. The young man has assisted me in the past 3 years with getting the U-haul to deliver bikes and toys to underpriviledged children. He makes my process stress free and the transactions are always smooth. Thank you so much. Retonya Williams

Retonya W. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

The gentleman who attend me, he was very respectful and gentle!

Eldio C. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Very helpful employees very knowledgeable was in and out of there very quick both picking up and dropping off the trailer thank you very much look forward to doing business with you again

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Antrell H. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

They were having internet issues and it made our rental process take over twice as long as it should have. Then the guy couldn't get our receipts to print (one for a trailer, and one for an item we purchased). He said he'd email them both, but I only got the trailer one.

Lani Y. 
Rating:
5.0

Great location to rent any size u-haul. I booked online, and got the correct sized truck perfect for our move. The facility is clean, easy to find, and they have everything you will need to complete your move.

Jerrell A. 
Rating:
5.0

We have rented from Uhaul multiple times in the past few years and this location doesn't come up as a place to return in the system even though it is the closest location to us. We have to call Uhaul and request this place. This place has excellent service and we will only rent and return from here.

Anthony N. 
Rating:
4.0

Customer did not leave a comment.

Ingebrigt Andrea R. 
Rating:
5.0

The customer service from the owner of storage #2 was amazing and super friendly. I would definitely be using them for all my U-Haul needs and storage !!! Job well done

Tameisha R. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

I live less than a mile from rental place I reserved for but ended up at this location, was only moving about 3 miles round trip from old home to new one, rental company is at least 15 miles away, so basically added 30 plus miles to move that was charged for, in situation like that I think customers should not be charged for mileage or given some type of discount

Charlie P. 
Rating:
5.0

Reservation was to pick up in Eufaula, AL, but we were required to pick up 1 hour away in Columbus, GA. Aside from an increased mileage allowance, there were no adjustment in our fee to account for the significant inconvenience and increased gasoline expenditure.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Great people and very helpful. Place was very clean.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Tessa A. 
Rating:
4.0

Customer did not leave a comment.

Meghan R. 
Rating:
3.0

Customer did not leave a comment.

Charlene C. 
Rating:
2.0

Better lighting

Jacob A. 
Rating:
5.0

Very professional and friendly. Called to give directions after we made a reservation online. Close to Fort Benning front gate.

elliotta n.  |  Reservation 
Rating:
4.0

Easy access and secure facility

Daniel L.  |  Reservation 
Rating:
5.0

Very knowledgeable personnel; always available when needed.

MAZABALO A. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

This Uhaul place is the best I have ever used and being in the military we have moved a lot. I will only use this place for any future moves in the Columbus GA area.

Anthony N. 
Rating:
5.0

Quick and exactly what I needed

Clayton A.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Awesome customer service

Jose Angel A. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Townley H. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

The manager was GREAT and really helpful. He was professional but at the same time personable and showed that common courtesy is not dead yet!

Ruben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

yulian M. 
Rating:
4.0

More space for the auto trailers to be parked out besides on the outside of the premises. Besides that he was very helpful and courtesy in helping out.

MICHAEL T. 
Rating:
3.0

Give a truck that doesnt leak

Chad B. 
Rating:
5.0

Matt was excellent with helping me with my storage and my trailer.

Daniel L.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Customer did not leave a comment.

JAMAUL P. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

fortune O. 
Rating:
5.0

Fast, easy, and friendly.

Greg S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Exceptional

Verdell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Brandi M. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Alexis J. 
Rating:
5.0

Customer did not leave a comment.

Debbra C. 
Rating:
5.0

Very friendly staff. I had no issues

Kristina G.  |  Overall Experience 
Rating:
4.0

Would definitely use this storage place again.

Shannon D.  |  Overall Experience 
No reviews have been submitted for this location.

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