Customer Reviews for The Storage Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Corey H. on

Rating:

fast and professional, thanks again.

Mark H. on

Rating:

Customer did not leave a comment.

Lynne A. on

Rating:

Nice employee.

Lynne A. on

Rating:

Very nice employee.

Sherry S. on

Rating:

One they will not hook up trailer for you, in fact, they would not even walk outside with me. They said their storage units are there first priority and they can't go outside to help me hook up. I am 50 years old with handicap, dv plates I should of had help. The door on the trailer fell off the tracks twice. I have rented two weeks in a row and I use these when I do my craft shows. I should get better experience than this.

Edward N. on

Rating:

Parking lot was tough to get into. No easy fix however. Great overall

Ramiro G. on

Rating:

Very nice customer service.

Humberto G. on

Rating:

Customer did not leave a comment.

Estanislao R. on

Rating:

The person that checked me in, placed a compliant for me and stated it would take 3 days for someone to contact me in regards to my compliant. As of Wednesday September 4, no u haul representative has contacted me.

Michael H. on

Rating:

Customer did not leave a comment.

FREDD M. on

Rating:

We had furniture the floor was dirty. Thankful the furniture was wrapped. The price was good.

Rochelle A. on

Rating:

I checked no the equipment well maintained section only because I rented a 6 x 12 trailer. I received a warning citation because trailer lights wasn't on. At the store we checked signals lights and brakes. They worked fine but we never checked regular lights.

Amber S. on

Rating:

The prices are high it says 29.95 a day then 14 bare minimum for insurance then .99 a mile so a move across town cost close to 100 bucks now I know why I see people all over town with their stuff strapped to the top of the car. Not that anyone will read or take care of this but y’all need to get a grip

Akosua D. on

Rating:

Customer did not leave a comment.

Jacob T. on

Rating:

The truck provided was well maintained (ie: clean and not breaking apart anywhere). It was available at teh time we booked it and dropping off the keys was easy. However, we were not informed that that particular truck had to be returned to the same location even when we specifically booked it to drop it off at another location. Hence we ended up paying for the return mileage and gas. This should have been communicated to us before we picked up the truck.

Cynthia I. on

Rating:

Equipment should be checked to work smoothly.

anna D. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

The truck I rented was below empty. I was told I would be given a $22 credit if I brought it back with a little over a quarter of a tank of gas. Do the math... that's not much of a credit, when it took over 8 gallons @ $2.44 per gallon. I basically picked up a truck that was dirty inside & out-there were so many bug splatters on the windshield it took 3 complete washes to be able to see through the crud and still left a good 50% on the windshield! There were cracker crumbs, straw wrappers and sticky spots left in the truck on the drivers side and an old hair tie left behind. Not only did I have to clean up after the last renter & hassle with hoping to NOT run out of gas before reaching a station for a whopping $2.54 credit, iwas charged a full $40 rental for returning a clean truck with over a 1/4 tank of gas in it when I was only 2 hours over my time limit! REALLY? A FULL DAY RENTAL? I also decided to forego renting a larger unit elsewhere for less money by renting my space from the Parkdale location in San Antonio. Next time I will not hesitate to contact Hertz, Ryder and/or ANY OTHER company over UHaul-I won't use UHaul ever again, if I have to carry my stuff on my back!

Steven S. on

Rating:

This Dealer resolved all my issues and concerns and completely changed my experience from average to happy ??

Ray R. on

Rating:

The staff has been outstanding throughout my moving ordeal. They were friendly and very accommodating.

Walter B. on

Rating:

Customer did not leave a comment.

GABE H. on

Rating:

Thx!

Hector M. on

Rating:

The fuel gauge marked lower than the indicated paperwork. The mileage was higher that indicated on paperwork. I took before and after pictures because I knew they would charge me. And they did charge me extra. Ugh.

Damon B. on

Rating:

Did the precheck online which made getting the truck a much faster process.

Gabriel P. on

Rating:

Customer did not leave a comment.

Elizabeth B. on

Rating:

Customer did not leave a comment.

Cory C. on

Rating:

They charged our card multiple times and never release the pending transactions back to our bank. Why charge a card several times and not only once for the whole transaction amount.

Jeanne H. on

Rating:

Amanda was great at answering my questions - Thank you!

CURTIS LYNN T. on

Rating:

Awesome Staff

Tina M. on

Rating:

We had to connect the trailer on our own. They didn't help or come check to make sure we did it right.

Homer S. on

Rating:

Customer did not leave a comment.

Alma C. on

Rating:

Customer did not leave a comment.