Customer did not leave a comment.DIANA H.
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office had everything ready for us and was very helpful.Kathy M.
The inside of the truck was dirty and the furniture pads were missing when we picked it up. Also the dolly was undone and loose in the uhaul upon pick up.Alexandria S.
Customer did not leave a comment.JOSE DAVID D.
Customer did not leave a comment.Dana A.
I did not rent a moving truck. I received the email so this is awkward.Jacob R.
Customer did not leave a comment.LEE S.
Wonderful staff! Best experience that I've ever had at Uhaul.Gregory S.
Customer did not leave a comment.david G.
Customer did not leave a comment.Warren D.
Customer did not leave a comment.Crystal D.
always perfect. Love this store.HERMAN H.
Employs should wear mask.MICHAEL C.
Rented Auto transport, only issue was one of the front wheel straps was almost to short, had been cut, notified owner/operator, said they would get it fixed, transport worked as advertised, easy to tow, provided you have the correct towing configuration.JOHN K.
my favorite dealer and service is always greatHERMAN H.
Customer did not leave a comment.Brandon L.
Nothing. Customer service was excellent.Louis W.
Haley was amazing and very helpful. Outstanding customer service.NICOLA L.
All gooddavid O.
Customer did not leave a comment.Kent C.
young lady that got me setup was great, the online scheduling was easy and was able to get ahold of trailer pretty quick and get on the road, drop off was quick as well as they were closed on sunday. overall good experience.JAMES P.
great employeesMichael B.
Picking up the uhaul with the 24/7 self service was AWFUL! The video says it takes 10 minutes but i had to wait an hour for the storage to open to get the uhaul! It was a waste of time. (I got a link in advance to upload the driver's license but it didn't make a difference when going to pick it up.) There was constant problems with the pick up process. I understand why the live verification is in place, but it took much longer than expected. In the video it doesn't state you will need to put 2 contacts to pick up the truck and they have to answer the phone. That would have been nice to know before hand as not everyone was awake at pick up the time. Another step requests a 3rd contact or a picture of a lease contract. This would have been nice to know to bring in advance. I was unable to select any payment to pay to pick up the truck. There is no way to save your current progress to pick up the truck so if a network error occurs you have to start the process all over! There was inconvenience after inconvenience to pick it up through the smart phone! Would never recommend doing it that way to anyone!Wendy B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.LUZ S.
Customer did not leave a comment.Keegan W.
Customer did not leave a comment.Marina O.
They had very nice customer service, however, the truck was old and damaged causing damage to our goods during travel.Dean Y.
Victor was very courteous and professional! He made the drop extremely easy!JACQUELINE F.
Thank you for providing outstanding customer service!Timothy C.
Very tight to get in and out of.JOHN C.
My rental was for staples location in corpus. I verified it and started online check in. After I checked in, my pick up location was moved to the chaparral location in corpus. I was assisted by the staples location to move my reservation back to staples location. Other than that my experience was great.sonia C.
My receipt from my 1 day rental was $77 on a friday. I just looked at my bank account and they charged me an extra $22 for what reason idk but that's not rightMicheal A.
Friendly staff. Easy process and reasonable pricesSandra G.
Customer did not leave a comment.Homer D.
Thanks for short notice of rental and great staff to work with.Troy C.
Customer did not leave a comment.TONI S.
Rented a trailer one-way and this was the closest drop off location. When I called the office it was past closing time, but someone answered and very nicely said she could wait for me to arrivejames L.
Customer did not leave a comment.David J.
Customer did not leave a comment.Saul G.
Customer did not leave a comment.Margaret H.
Amanda was great. Great customer service was great!Michael G.
you were very accommodating to our needs and we really are very appreciative of your service and pleasantness !Gilbert G.
Inside staff was great! I also rented dollies and the inside staff was able to coordinate with another store so the equipment was at store when I picked up UHAUL. Great customer service I will definitely recommend this location to my friends, co-workers, and family.Georgia M.
Customer did not leave a comment.Carlos V.
Had trouble with the online check in, but Katura an customer service helped out just fine.wilson B.
Friendly, helpful and knowledgeable staff.Raymond S.
The girls at both locations were awesome!! Thank you so much!!Brandi V.
Customer did not leave a comment.John M.
The employees don't care about the uhaul side of the business. They don't help hook up or check lights. Got double billed, just a terrible location for renting.Sherry S.
Customer did not leave a comment.Frank H.
fast and professional, thanks again.Corey H.
Customer did not leave a comment.Mark H.
Nice employee.Lynne A.
Very nice employee.Lynne A.
One they will not hook up trailer for you, in fact, they would not even walk outside with me. They said their storage units are there first priority and they can't go outside to help me hook up. I am 50 years old with handicap, dv plates I should of had help. The door on the trailer fell off the tracks twice. I have rented two weeks in a row and I use these when I do my craft shows. I should get better experience than this.Sherry S.
Parking lot was tough to get into. No easy fix however. Great overallEdward N.
Very nice customer service.Ramiro G.
Customer did not leave a comment.Humberto G.
The person that checked me in, placed a compliant for me and stated it would take 3 days for someone to contact me in regards to my compliant. As of Wednesday September 4, no u haul representative has contacted me.Estanislao R.
Customer did not leave a comment.Michael H.
We had furniture the floor was dirty. Thankful the furniture was wrapped. The price was good.FREDD M.
I checked no the equipment well maintained section only because I rented a 6 x 12 trailer. I received a warning citation because trailer lights wasn't on. At the store we checked signals lights and brakes. They worked fine but we never checked regular lights.Rochelle A.
The prices are high it says 29.95 a day then 14 bare minimum for insurance then .99 a mile so a move across town cost close to 100 bucks now I know why I see people all over town with their stuff strapped to the top of the car. Not that anyone will read or take care of this but y'all need to get a gripAmber S.
Customer did not leave a comment.Akosua D.
The truck provided was well maintained (ie: clean and not breaking apart anywhere). It was available at teh time we booked it and dropping off the keys was easy. However, we were not informed that that particular truck had to be returned to the same location even when we specifically booked it to drop it off at another location. Hence we ended up paying for the return mileage and gas. This should have been communicated to us before we picked up the truck.Jacob T.
Equipment should be checked to work smoothly.Cynthia I.
Customer did not leave a comment.anna D.
The truck I rented was below empty. I was told I would be given a $22 credit if I brought it back with a little over a quarter of a tank of gas. Do the math... that's not much of a credit, when it took over 8 gallons @ $2.44 per gallon. I basically picked up a truck that was dirty inside & out-there were so many bug splatters on the windshield it took 3 complete washes to be able to see through the crud and still left a good 50% on the windshield! There were cracker crumbs, straw wrappers and sticky spots left in the truck on the drivers side and an old hair tie left behind. Not only did I have to clean up after the last renter & hassle with hoping to NOT run out of gas before reaching a station for a whopping $2.54 credit, iwas charged a full $40 rental for returning a clean truck with over a 1/4 tank of gas in it when I was only 2 hours over my time limit! REALLY? A FULL DAY RENTAL? I also decided to forego renting a larger unit elsewhere for less money by renting my space from the Parkdale location in San Antonio. Next time I will not hesitate to contact Hertz, Ryder and/or ANY OTHER company over UHaul-I won't use UHaul ever again, if I have to carry my stuff on my back!James H.
This Dealer resolved all my issues and concerns and completely changed my experience from average to happy ??Steven S.
The staff has been outstanding throughout my moving ordeal. They were friendly and very accommodating.Ray R.
Customer did not leave a comment.Walter B.
The fuel gauge marked lower than the indicated paperwork. The mileage was higher that indicated on paperwork. I took before and after pictures because I knew they would charge me. And they did charge me extra. Ugh.Hector M.
Did the precheck online which made getting the truck a much faster process.Damon B.
Customer did not leave a comment.Gabriel P.
Customer did not leave a comment.Elizabeth B.
They charged our card multiple times and never release the pending transactions back to our bank. Why charge a card several times and not only once for the whole transaction amount.Cory C.
Amanda was great at answering my questions - Thank you!Jeanne H.
Awesome StaffCURTIS LYNN T.
We had to connect the trailer on our own. They didn't help or come check to make sure we did it right.Tina M.
Customer did not leave a comment.Homer S.
Very thing was goodAlma C.
Great customer service, friendly. Location was out of mattress covers, but she called another location to find me some.Teri B.
This was a pleasant experience with a clean, economical, well running truck (and cold A/C). The lady originally from Germany that works there was very nice and made the experience even better. I would recommend this location to family and friends. Thank you.FRANK B.
Customer did not leave a comment.Jose R.
No recommended changes. Amazing customer service!!Dean R.
Customer did not leave a comment.Lynn H.
There were issues with returning my rental and it took over 30 minutes due to website issues.Kimberly B.
Customer did not leave a comment.Lawrence V.
Customer parking!!!!!!Sherry L.
The staff was friendly and efficient.Van S.
Customer did not leave a comment.Lynn H.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.Patti M.
Staff are amazing. Super friendly and accommodating.Nikki Nicole T.
The Trailer light hookup was in bad shape. It made the light connection difficult.Robert F.
Customer did not leave a comment.Jose V.
customer service was great and the process was fast and uncomplicated! Wish I could have kept it another day.john B.
Pay customers there holding deposit money within the time we turn in trucks.. i have to wait 3 to 4 business days and thats not fair.. as it is the move is stressful and very expensive and you guys could make it easier by reimbursing asaplaura S.