Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

151 reviews

5504 King Ave E   Billings, MT 59101

(406) 245-1072

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 10/21/2021 - 10/24/2021: Closed

Services at this Location:

Contact Us

(406) 245-1072

5504 King Ave E
Billings, MT 59101

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 10/21/2021 - 10/24/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

We drove 5 days in rain. Some of my belongings were damp and one piece of furniture ruined and went to dump. Our boxes in the back door location were soaked ruining some contents and had come apart. We had to go get boxes and repack for storage. (4) There was a leakage about center from roof. When I told person he scoffed and said he took pics and sees no water inside of what looks like a leakage. We returned the truck 2 days after we arrived.

KAYEDALTON M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA H. 
Rating:
4.0

The rep was resolving a problem with a return. I had to return after 30 minutes, to pick up the trailer. It was frustrating. Customer service was Ok.

RANDY L. 
Rating:
2.0

Terrible. The gal was nice enough, but very poor customer service. Manager unavailable to help back trailer in as he was packing for his upcoming trip for Labor Day. Gal didn't know how to back up trailer either. Made me feel terrible for not knowing however. Hope I never have to go back there!!!

LORI F. 
Rating:
3.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Very nice and very helpful!

KELLIE M. 
Rating:
3.0

Better directions to site.

KARIN P. 
Rating:
3.0

Customer did not leave a comment.

ARLENE P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE J. 
Rating:
1.0

Lady that was working and help me with trailer was a raging bitch! Customer service was awful! She acted like she was doing me a favor by renting me this uhaul trailer. Never seen so bad customer service. Never do business there again and strongly advise no there's do either.

chad S. 
Rating:
5.0

Customer did not leave a comment.

MARILYN G. 
Rating:
3.0

There are more well stocked places in the Billings area, but, this is adequate.

GLEN M. 
Rating:
1.0

Customer did not leave a comment.

MARCUS E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Sammie S. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
4.0

Never went inside, but the return process was quick and easy.

erika J. 
Rating:
5.0

The gentleman was very helpful.

Jackie R. 
Rating:
2.0

Customer did not leave a comment.

HANNAH CHRISTINE F. 
Rating:
4.0

Customer did not leave a comment.

Stewart P. 
Rating:
4.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
2.0

Out of the way, small, not much room to park the trailer, hours were minimal and employees were later than posted hours,

Jeremy J. 
Rating:
3.0

I was charged for insurance I didn't ask for. The truck felt like the transmission was giving out. The folks inside were kind.

David F. 
Rating:
3.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

It was frustrating picking up the truck and trailer in two locations, other than it was a quick and easy experience. The truck was power full but bad fuel mileage.

Andrew Kirk P. 
Rating:
2.0

The trailer was filthy and we had to sweep it out before we could use it. We had to go get a broom as we did not have one with us. The facility was closed when we got there and had to wait until she came back and opened. It was after 10 AM. I requested to pick the trailer up at the location on Grand and was told I would have to pick it up at the 'Storage Place'. Not very convenient! I will be checking other options before I rent U-Haul again.

Matthew C. 
Rating:
2.0

Drop off location workers were very unprofessional. Every one had an attitude and was very unpleasant to work with.

Robyn H. 
Rating:
4.0

This location provides much better customer service than the location in Missoula!

timothy V. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
3.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
1.0

The day before I was scheduled to pick up the moving truck, someone called to tell me there was no truck. I would have to drive 100 miles to another state to pick up a truck. I used my own car, paid for my own gas, and used 5 hours of my own time. This caused me to have to hire someone to clean the home where I was moving from, because I had no time to do it myself. I asked them to get that truck to my town. No. I asked for a discount. No. The response from UHAUL was that they would not charge me for the extra day and milage on the moving truck. A complaint file was opened for me, but I have heard nothing from UHAUL. This was more than an inconvenience. I had this unexpected trip, with my professional truck driver, to pick up a truck that I had reserved plenty of time in advance. All this before a two-day interstate drive to my new city. It cost me real money. At least UHAUL could have given me more advanced warning. I would like a partial refund as compensation. The floor of the truck was filthy. My driver said the truck was safe, pleasant to drive, and he made good time.

LORNA A. 
Rating:
1.0

You can make sure that your hydraulic brakes are working and don't send the driver into the ditch, destroying truck, trailer, and the contents of the trailer. That would be a wonderful start. Furthermore, when i call to get replacement equipment, understand that I MIGHT need an upgrade to a box truck since your faulty, dangerous trailer DESTROYED my towing vehicle. What good, exactly, does another trailer do for a customer if that customer no longer has a vehicle because it was destroyed in the accident caused by your failed brakes? I'm still waiting to understand that logic.

Bethany B. 
Rating:
5.0

Excellent customer service

Cody M. 
Rating:
5.0

Awesome customer service.

Gregg B. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Very grateful thank you so much

Rebecca R. 
Rating:
2.0

Customer did not leave a comment.

dustin P. 
Rating:
4.0

Customer did not leave a comment.

Anglelica H. 
Rating:
5.0

Easy pickup and return. Great customer service.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

woman at this location very rude, told me I was dropping off at wrong location, and I would be charged. told me if I had problem to call 800 number, I called, lady was very helpful told me long as same city it was ok, went back inside rude lady then called herself was told it was ok, then she proceeded to complain how they had to many trucks

David K. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

He needs to learn how to communicate better and not be an asshole and dick to everyone who walks in. Poor customer service all round

KAMI M. 
Rating:
5.0

Very friendly and helpful. Opened up early when he saw me arrive. Thanks for everything..

Keith Y. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Public accessible restroom.

James M. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Vance K. 
Rating:
4.0

Didn't even have to go inside. Quick and easy return.

Randy S. 
Rating:
5.0

See above statement

jack B. 
Rating:
5.0

Customer did not leave a comment.

alva A. 
Rating:
5.0

Customer did not leave a comment.

benny W. 
Rating:
5.0

Super fast service. I completed the express Check in the day before. I was in and out in 5 min!

Rod H. 
Rating:
3.0

Customer did not leave a comment.

Dennis R. 
Rating:
3.0

i needed to flip the ball on my receiver. they owner there sayed they do not have any wrenches there. I find that hard to believe if they are keeping up equipment and would sell me a new receiver and ball. I was 6 hrs from home and had to go buy wrenches.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robbie O. 
Rating:
1.0

Terrible.

Patrick D. 
Rating:
3.0

Advertising and listing should help consumers find this location. The truck was muddy inside and out. Agent said it ‘was normal'. Took forever to pick up at location.

Gregory H. 
Rating:
2.0

Access in and out is tight and congested - could be a real problem with several customers at once.

JOHN H. 
Rating:
5.0

Opened when advertised. Had what we needed.

michelle B. 
Rating:
2.0

No room to negotiate; Inconvenient hours

Michael B. 
Rating:
5.0

Start the truck and turn the heater on before we arrive so it isn't freezing in the cab!! Just kidding... Thank you so much! Great truck!! Hauls ALOT of stuff!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

leroy P. 
Rating:
5.0

The manager was very nice and helpful. I didn't expect such a pleasant experience on a potentially stressful day for us. Thanks for starting our move out on a good note.

Gerald H. 
Rating:
5.0

nothing!

bob L. 
Rating:
5.0

nothing!

BOB L. 
Rating:
3.0

The truck had literally just been returned so the cab was not cleaned and reeked of cigarette smoke. The person at the Storage Place was nice.

Robert D. 
Rating:
5.0

Other than hand out cookies, it could not have been a better experience. I'd recommend them to anyone needing a rental trailer or vehicle!I

Grady S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL c H. 
Rating:
3.0

Place signs that direct one where to park the uhaul truck when returning it.

Cara M. 
Rating:
3.0

The guy who rented me the vehicle was very courteous. He did not know how well the truck ran, however, which proved very frustrating for me.

DIANE P. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
4.0

Customer did not leave a comment.

Thorm F. 
Rating:
5.0

Excellent customer service..... Very easy rental experience....I will use this location again.

John P. 
Rating:
5.0

Very courteous, friendly and efficient.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
3.0

Small, poorly accessible lot.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
3.0

The help at this location was friendly and helpful. Disappointed that I couldn't pick up my truck at a more convenient location on Grand.

neil G. 
Rating:
3.0

Had the trailer for less than an hour, car would not fit, returned cost me over $60.00 for 1 hour

Douglas R. 
Rating:
3.0

I should have been given some type of notice that this isnt a full service location. For example, no parking,space for trucks,equipment that get returned.Not fault of location.

cris M. 
Rating:
5.0

They were ready on time! Easy location to get to.

Neil D. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Austin F. 
Rating:
5.0

Great from start to finish

Dan H. 
Rating:
4.0

Customer did not leave a comment.

Trudy A. 
Rating:
4.0

I dropped off after hours, so I am not entirely sure. I did receive a phone call from them the next day regarding the blankets and dolly not being returned, to which I explained that they never gave them to me. They were very nice about it.

Ashleyanna B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

Customer did not leave a comment.

Bruce S. 
Rating:
3.0

Customer did not leave a comment.

Jud C. 
Rating:
3.0

Customer did not leave a comment.

Erik Y. 
No reviews have been submitted for this location.

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