When I arrived the price was almost $100 higher than what was quoted to me online and in a follow phone call I made to Uhaul. They also did not have the pads that I requested or one of the furniture dollies. After calling Uhaul and being tranferred twice I was able to get the price fixed and was told I could pick up some pads at another uhaul location. However, after calling four different uhaul locations I was not able to obtain the pads. This rental was to move my son to Austin and my wife and I plan to move to Austin in a couple of months. This experience has convinced me NOT to use Uhaul when making that move.
GEORGE D
Customer Reviews for The Storage place of Crowley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too hard to get in or out after hours. Had to wait 20 minutes until another customer came and was willing to put in gate code. I never got gate code to enter. Was blocking traffic while waiting. The. Had to wait again 20 minutes to get out. Because code needed to get out. I had to call U-Haul to get a code because no customer was letting me out with their code. I was about to call 911 if U-Haul didn’t answer soon.
JENNIFER DReally out of the way place, middle of nowhere, nice people though.
PETER SBentley the owner was very helpful and polite. I even rented a storage unit from him
DEBRA Fwhen returned trailer I had a hard time getting out of the area --Gate was closed had to hunt someone down to open it no one answered the phone number that was posted. Was on a Sunday. Note the trailers left side rear marker light is out.
Randy CBetter communication on gaining access when facility is close.
McArthur JEasy dropoff
Ted TNo one was at the location. Had to wait for someone to show up
Elmer BBetter trucks
Shannon MI tried to drop off the night before it was due and there was no where to leave van or keys and no one would answer the phone on location and I couldn't even get a hold of anyone with Uhaul.
Austin GLocation didn’t exist
SAM BA customer from Hell made impossible for us to get our truck at 10:00 am We even had to call the police because of his aggression toward us. He and his wife in different vehicles blocked the gate from us going in or out. We had a reservation at 10 but did not get to truck until 11:16 am and wasted our time with the little time we had to move. These people were so disrespectful and aggressive. License plate said SP1C3Y Tundra
HILDA MIt made for an easy drop-off
Trevor DGetting a code to get in and out was horrific!!!
Pamela N