Customer did not leave a comment.HERBERT D.
Customer Reviews for The Tire Barn & Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.william M.
Customer did not leave a comment.Daniel H.
Very smooth transaction from start to finish and the gentleman who took care of us was a very nice and down to earth person will definitely recommend this location to anyone looking to rent from U-Haul.WAYN F.
Customer did not leave a comment.DON D.
This location is very difficult to find. Most GPS system can determine or get a fix on the address. Drove an extra 37 miles trying to find it. Since I went over my 100 miles allowance by uhaul, I was charged .An extra 40 cents a mile.. .40 cents X 37 = $14.80 tacked on my rental, just trying to find the drop off location. Total BS.ROBERT M.
All okJohn C.
Customer did not leave a comment.JOE D.
Customer did not leave a comment.JOHN K.
UHaul needs to improve when it comes to arranging pick up locations. We arrived at our location only to find that there was no 10-foot truck there for us as promised, they had only a van. We were then sent to another location, which was much farther away and a major inconvenience!edward M.
It wasn't the location's fault, but UHaul itself we were guaranteed our pick up for 11 am and the truck was not available when we got there. The location owner then looked into the issue and said the truck would be available later in the day. He called at 3:30 pm and we picked up the truck. Just upsetting because I was hoping to get done what I needed in the morning instead of later in the day. Uhaul should have never confirmed the time online if truck was not available.Stephanie N.
Customer did not leave a comment.Michael W.
First of all, they told me to go to one location and then when I showed up, that place said no it's now been moved to a different location, which cost me an extra half hour while I had people waiting for me to return with the truck for the move! That's not even the worst part, they gave me a quote for $136, and then end up with a bill that's $336!!!â€ The original place I was supposed to rent from asked me for the address so they could see how many miles expected to go, and gave me the quote for $136, but somehow the bill tripled! Very unsatisfied!!!SHAINE S.
Customer did not leave a comment.Keith H.
what is this safemove charge of $42Mark L.
Customer did not leave a comment.JOHN P.
The lens for the passenger back-up light was missing and had not been noticed by whoever had inspected the vehicle prior to me picking it up.Don M.
Owner told me not to worry about bringing the rental back by noon. He said we would work it out. He worked it out by charging me for an extra day and for insurance. I will not be back.Gerald B.
no comment at this timeEllen H.
Great service. Friendly associatesJOE F.
I hurt my back loading truck after a back surgery. I had help coming but had to wait til early Saturday am. The truck was due back Saturday. I called to let that location know of my dilemma and the guy on the phone was rude, no customer service skills and pissed off about me being late. Then he charges me an extra 3 days plus insurance. I emailed him and dropped the truck off by 7 pm Saturday evening...so why are you going to charge me 3 extra days???? Are you smoking crack???? I am giving U haul the chance to correct this over charge and send this guy for People Skills. Very Rude on the phone after I apologized to him because of my Back. We will see what happens and I will update on U Haul's decisionwilliam c C.
Have more blankets available.....Robert S.
Got charged 240 miles when I only went 60 miles. Only had it for three hours. Not happy I got charged almost $300 for three hours. Got the run around from 5 different people at uhaulJason B.
There was a glitch in the system when I tried to do the contactless check-in, but the person there contacted UHaul directly and we were able to complete the transaction smoothly.Brian P.
Customer did not leave a comment.robert K.
Customer did not leave a comment.DON D.
Don is always so friendly, helpful and accommodating.Elizabeth D.
Customer did not leave a comment.DON D.
Customer did not leave a comment.Sherman H.
The person who helped me was very nice and helped me right awayDavid F.
Customer did not leave a comment.Kristen M.
Customer did not leave a comment.Robert B.
train your rental agents better.Christopher E.
Customer did not leave a comment.Ellen M.
Customer did not leave a comment.Matt N.
THE only complaint I have is that I had drive 30 miles round trip to pick up trailer.DAVID H.
Attendant Added insurance without asking me. He Asked me to sign a final receipt without any explanation or instructions. When I returned the trailer he asked that I place it where It was originally which involved going in reverse in a tight parking lot without offering any help. My experience with this location is very different from my early experiences with other location. This one is very poor.Monir S.
Customer did not leave a comment.Daniel G.
Great people here! Very personable and knowledgeable about all uhaul vehicles. Don made it very easy!ROB S.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.George R.
vehicle not at location we wanted, had to drive to tuckahoe lost over 1hr & half . I dont own smart phone , I have a flip phone that wont work with U HAUL . HIGH TEC COMPANY LEFT ME DOWN........charles V.
The only thing I can saw was at this location the cellular phone signal is not great, so online return process over the phone while at this location, does take some time. But it's not really the locations fault. The owners did stop by and let me know about their WiFi passsword so I could connect but I was done by that time. Otherwise they were very helpful during the check in processJeffrey W.
Customer did not leave a comment.regina K.
The location is fine. It is Uhaul that is unprofessional and incompetent. EVERY single time I rent a truck I am told my location has limited trucks and I may not be able to get it there. YOU DON'T even contact the place. I made a reservation a month out. I called the location I wanted 5 days before I needed it and Uhaul never even contacted them! I called Uhaul late afternoon the DAY BEFORE and place was still not contacted?? I hate your company, if there was any other competition around my area I would use someone different. TERRIBLEkathleen K.
Very friendly.Donald W.
The owners were not honest and not very nice. She said inappropriate comments when we had concerns with the way they were running things. Promised us a bigger truck, gave us a smaller one, told us the wrong drop off location. They were very rude!Danielle D.
No legal spot to park my truck.John M.
Customer did not leave a comment.Tammie M.
Customer did not leave a comment.roland H.
Everything was wonderful!Nora A.
Customer did not leave a comment.Ed M.
That was not my drop off location I dropped off at Pierce auto body on Sea isle BoulevardRachael V.
Customer did not leave a comment.Dave F.
Everything went smoothMichael F.
Customer did not leave a comment.ANTHONY M.
Very friendly staff helping me with checkin and equipment connection to my vehicleJohn H.
I rented a truck that was too small. The regional manager, Kyle, as well as the local owners at Salem, NJ and Tuckahoe, NJ assisted me in swapping the truck for one that would work for me. They saved they day for me. Thanks!david W.
Customer did not leave a comment.john D.
Customer did not leave a comment.HARRY B.
Customer did not leave a comment.Jenner P.
Customer service was great! Good people! I would definitely recommend to my friends and family!James C.
Owner very pleasant and accommodating. Very smooth and easy pickup and return. 10 times better than my last rental at a different vendor in the area. Highly recDorothy W.
Customer did not leave a comment.jonathon C.
Customer did not leave a comment.Robert M.
Don went above and beyond to help us and it was greatly appreciated!John H.
Customer did not leave a comment.JUNELL L.
Customer did not leave a comment.Doug D.
Great service, great equipment from Don and Cecelia! Would highly recommend them to anyone!Sheila S.
Customer did not leave a comment.Harrison K.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.John K.
Tire Barn was super helpful and speedy. They were waiting for me when I arrived and got me on my way quickly.Anthony B.
They are very nice people a joy to work with.roland H.
It was my first time renting a truck and I was pretty nervous. The Tire Barn was very helpful & accommodating. I was grateful for their help. I would definitely rent there again & recommend the Tire Barn.AMY R.
Customer did not leave a comment.James L.
Customer did not leave a comment.Theodore F.
Customer did not leave a comment.ray L.
Make the Online process more effective. We booked a truck online and when we went to pick it up, no truck. After calling 5 different locations I came across someone named Bill who was actually willing to help us.jenn C.
Online reservation SUCKS! I Reserved at one location where was told truck was available, so entered credit card info to reserve. Got a confirmation text for pick up 35 minutes out of the way. Went on Uhaul live chat with 3 different reps, and dropped every time. One and done for me! For the record, Budget was cheaper, but I went with you because it was .08 miles from where I needed the truck. Then you pull the bait and switchRobert P.
Nothing. This was a great place to pick up my trailer. Clean, fast and pleasant. The owners Don and Ceile are just great. Thank youChristine B.
Customer did not leave a comment.TREVOR E.
Did not like that I was not notified of the change of pick-up location. I had to drive an extra 36 miles out of my way to pick up the trailer.Alan L.
NOT MAKE ME DRIVE 30 MILES TO PICK UP WHEN THERE ARE ABOUT 10 PLACES IN THE TOWN I WAS INRussell S.
I use the Tire Barn location often and they have never even close to have let me down. These guys are awesome!john C.
Customer did not leave a comment.jane G.
Customer did not leave a comment.Kevin M.
My rental location was changed without my knowledge. Took us 20 minutes out of our way just to get the truck.Claire M.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Noelle C.
Customer did not leave a comment.JOHN C.
I tried to rent online, but the information was very misleading. I wanted a 9' van. It gave me Tuckahoe as a place that carried the van. Turns out it does not. I was then scheduled for Mays Landing - miles out of my moving area. Then scheduled for a box truck in Somer's Point. I had to call back again to change location to Tuckahoe. Since I couldn't get the van anyway, I rented the truck from Tuckahoe, my original destination request. A lot of time on phone all provoked by the misrepresentation on your web site. It clearly said, " a 9' van is available at the following location" and listed Tuckahoe. When I told the girl on the phone that that should be addressed on the website, she changed the story to say that it was a busy time of year and that's why it wasn't available! (When in fact this location never has a 9 foot van!!) So, besides the $19.95 truck costing $102, because our move was a total of 37 miles, and the unnecesary truck costs double per mile of the van, the proprietor at Tuckahoe was friendly, efficient, and very accommodating. PMPATRICIA M.
Customer did not leave a comment.RICHARD D.
The owners went above and beyond to help me get the truck on a Sunday. Kudos to them.jorge C.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.KIM T.
A+ on service, thank youdonna D.