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JENNIFER T
Customer Reviews for The Tool Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were very knowledgeable and kind. Very professional.
STEWART SGreat folks at the Toolbox will rent there again.
KEITH AGreat people here at Marlow Uhaul. Mike and his wife are the BEST!!
Scotty JOur experience with Uhaul was not very good. We made a time of a month and they were not concerned about we wanted. They had trucks in lawton ok and had to go Marrow ok and didn't have everything we wanted. I wouldn't recommend Uhaul to anyone.
JOE MMark was incredibly nice. He did everything he could to get us the U-Haul truck we needed when we were strapped for time. The truck worked beautifully and got the job done. Highly recommend!
Cody BNothingg
WARREN DThe owner was very helpful an acknowledge. He showed me every details to do. Would highly recommend him for all your U haul needs. thanks again i appreciate you
GAYLON BNo suggestions
DENNIS JBUT, i had a location in chickasha, OK as my pick up place only to find that place did not exist and sent 30 minutes away to a different town who now had my reservation. No one at uhaul or on the app stated that
JOHN KBe able to have ramps for all the trucks no matter what size the truck is.
DIANA SMark and Fran are great to work with. Thanks for the service!!!!
MARK GNothing. The experience was uneventful.
BRIAN SMark and Fran were a great help they were knowledgeable and excellent at their craft. I needed the truck a day early and they accommodated me which was very helpful. Thank you to the team at the tool box!
EDWARD WMake sure the location is really open with people there working.
TERRY FNot a thing! Very friendly and helpful people at this location!
JEROLD SVery good point to rent no B/S
DOUGLAS MThe staff at The Tool Box was extremely helpful and knowledgeable about the entire rental process. It was a remarkably smooth transaction.
JOSEPH MEasy and quick Very nice people
BILLIE HFran is a GREAT rep for U Haul!
MARK GI would recommend the location but not U-Haul. It was very difficult to pickup the truck on Sunday and the number located on the box for help, that lady was not helpful nor polite at all. I am upset at the fact that I had to drive 10 miles to and from to pick it up and had to pay mileage for that when I requested one closer to me. $20 is a lot of money to pay in mileage to pickup a truck that you requested from a place 2 miles from your home. I was on hold with little to no help trying to pick up the truck for well over 20 minutes. Overall a terrible experience with U-Haul themselves. I will not be using their services in the future unless I am desperate.
Allison Fn/a
Sharon AThese owners are awesome! They are kind and helpful. I recommend them big time!! What a blessing to have them available in our area. Thank you!
Kevin LNot sure
Willie SThe folks at The Tool Box are very nice,professional people. They were very thorough with the truck and trailer,explaining and familiarizing me with hook-up and operation. Very friendly and courteous people. After loading my car on the transport, I discovered that one of the tie down straps had been cut/shortened by a previous renter and was too short for my car. I stopped back in to the Tool Box and the guy never hesitated to replace the damaged strap,even with cold rain and wind,lying on the wet ground to perform the repair,and never acted anything but courteous and accommodating. I would highly recommend this location for any rental need.
Phillip Ccustomer service was excellent. would highly recommend
Scott LExcellent customer service! Friendliest place I’ve been too.
Anderson PGreat customer service!!!
Rianna BMark hooked up my trailer & made sure everything was working. Gave me a lesson in the function of the rear gate and helped me unhook when I returned the unit. Fran is very kind and knowledgeable. Thanks to The Tool Box!!!
Mark GAs always, fast, friendly, fantastic service. -JR
Ronald PThey always take care of my needs.
Tom LI dropped off with no assistance. . No one in the office.
adria hThis was another super location and well staffed. It was right next door to a superb gas station. I would recommend this location and staff to anyone needing a rental to move.
NANCY HMark was helpful and informative.
Edward WFantastic experience, knowledgeable, and great customer service. Will definitely recommend and use again should a need arise. MsPama
Pamela TVery personable and knowledgeable Helpful with points of interest in the area
Jimmy WGreat customer service.
Kelly H😆..he took the trailer. Asked me why the tongue was red..I don't know...then he noticed the tongue was missing bolts.
robert tMark and Fran are awesome! They always take care of us. There’s nothing like the hometown customer service they provide. We’ve rented trailers numerous times over the years and we have yet to ever have a problem. They are the best!
RICHARD BThis location was closed but the app to return was helpful.
Katy SAbsolutely the best experience that I ever had with U-haul. They could not have been more helpful!
Mary LVery nice people was very helpful
Stephen HEdwin is a wonderful person to talk with. All the staff are extremely helpful and have Great attitudes. Can’t wait to rent from them again. A-1 customer service !!
Kevin L