Everyone always is good, I have used this location service several times and always had good customer service. Kuddos to the agent that was there today when I came back to get my cell phone because I locked it up in one of there trucks, he was waiting on me when I pulled up. Lol 😂 Thank you
DAIVD D
Customer Reviews for The Wood Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a strong odor of cigarette smoke, really bad. I told the Rep at the office. His response was “yeah I know, I tried to get it out.” If I had the time , I would’ve took my business elsewhere.
HECTOR DKevin was very helpful and attentive!
JEFFREY BThis is a small mom & pop that will give you friendly, personalized service. Don’t let the location fool you, this is a MUCH better experience than the big guys in town!
MARK WMake sure to tell people when picking up that they need to fold blankets or there is a charge. The sign in the truck doesn’t always get noticed when you’re in the middle of a busy move.
AMY DExcellent service, explained everything and also friendly and pleasant.
LEE JThe staff us incredible helpful.
Timothy GVan was disgusting when picked up. Windows had slime door handles and FOB caked with dirt. Cargo area filled with sand. This site charges for cleaning when I returned the van washed inside and out. Front tires bald and need changed. Oil light on. Charged for damage that was already there. Charged for middle panel of cargo gate that was bungeed to the side panel due to bolts vibrating out of nuts. Overall charged for these items I consider fraudulent activity.
MARY SNothing. I always rent from this location and plan to continue to do so in the future.
DANIEL MExcellent customer service. I was able to rent a truck on the spot. Will be back to rent again.
CHERYL YEverything was perfect except for one aspect. The truck was leaking oil and before we discovered it was too late. It stained the driveway at our rental house and our new home. Before we noticed it, it was too late. The damage was done. So that is something we have to pay for and fix which is unfortunate
RHETT MThanks
Winifred SGreat people and place to rent from.
Kevin OTHANK YOU
HERBET SI was super happy with the service!! Totally using them again!!!
Cijia SVery easy rental and return. Would definitely use them again.
VICTOR OI can't think of anything that can be approved...
BRIAN WNothing they good .
WINIFRED S1just continue doing what you do.
EDDIE NEverything was fantastic
Peter MGreat experience! Will rent again from this location.
BETH SThey're friendly and honest people. Definitely recommend doing business with them
MICHAEL LGreat and efficient customer service
MATTHEW GAlways friendly and helpful. Polite and kind.
WILLIE WNothing customer service was great everyone was nice and pleasent. Very helpful
FLORENDA JVery polite and honest. Overall satisfy with my rental will definitely rent again from where in the future.
Jaime MNicely placed location for neighborhood and easy excess able.
James HOk
PEDRO Mequipment was ready when I needed it, the trailer was clean and everything worked perfectly. The service was amazing and always super friendly and helpful. It was a great experience. I have rented from them before and will definitely rent from them again in the future.
David IKenny was absolutely excellent! He helped us pick the right truck based off what we needed and not price. We also left my daughter’s backpack in the front and he called me the next morning after dropping the truck off to let me know! I appreciate his honesty and integrity with renting the u-haul thank you Kenny!
ashley bGreat service. Friendly staff and fast. Truck was clean.
CRYSTAL TGreat service and vehicle. Thank you!! Highly recommended!!
NEAL RTie down link missing.
CALVIN MNo changes are required
JOHN PI always get good service at this u haul! Keep up the good work 💯
RICHARD PWhen we started loading the trailer, I noticed the right side was lower than the left. I found the right side tire to be seriously underinflated. I got my tire gauge and checked both tires. the left side was @52 psi, but the right was 18.5 psi. Fortunately we had a small compressor with us and we inflated the tire to about 50 psi before traveling to our destination. This is something the rental agent should take care of.
STEPHEN SOk
PEDRO MTruck smelled like cigarette smoke.
RICHARD JAgain! My experience via the woodshed location was excellent.
CHRISTOPHER JVery friendly and definitely come back again
MARC BI have no suggestions on how to improve. My experience couldn’t have been better. The trailer worked perfect. The rental process was effortless.
BRENT MExcellent service...super friendly and caring
PETER GMuy bueno, Excelente !!
ANGEL SGreat Location, Amazing Customer Service, Organized, Busy enough that I think it should have more inventory, because it can get busy. I like this Location way Better than the one down the street on Brandom BLVD even though it's newer and bigger Location it feels very overwhelming to be there
FRANCISCO AThe customer service was really good. Staff professional and friendly,especially the gentleman that brings you the vehicles. I rented two 26' trucks in two days. The second rental was really dirty. I had to mop the entire truck and let it dry before we could load it, but the customer service allowed me to Stull have an above average experience.
TAMMIE BI can't think of anything that would have made my rental experience better.
Jack BHands down they are the BEST! We have used The wood shed prior and i wouldn't go to any other location. 5 stars all day long!
BRANDON Sthey take good care of you
KEVIN KThe guy was friendly and helpful, ran into issues and didn't hesitate to help find a solution, location was clean and well maintained
RYAN W