Customer Reviews for The Woodsmith
(U-Haul Neighborhood Dealer)

176 reviews

464 775 Main St   Janesville, CA 96114

(530) 253-2850

Location Hours

  • Mon-Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(530) 253-2850

464 775 Main St
Janesville, CA 96114

Services at this Location:

Location Hours

  • Mon-Sun: 1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love the Woodsmith, and I'll always return to this location for my U-Haul needs. Local, kind, clean equipment and always the best price. Thank you so much for being there!!

Pam M. 
Rating:
5.0

Great customer service. Friendly and professional!

William F. 
Rating:
5.0

Customer did not leave a comment.

Lalo V. 
Rating:
1.0

The big problem here is your GPS. It says the location is .36 of a mile off, so it wont let you complete the transaction. It took 4 call to customer service over a perios of two and a half hours to get the truck we reserved. Is a good thing we took pictures of the milage, becasue your records were way off!!.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

The owner is a really nice person.

Jeffery S. 
Rating:
3.0

Pick up location was changed to one 60 miles away, i askedand they discounted rate and added another day to my rental. Thank you.

Richard A. 
Rating:
5.0

Norm was the best ever!

Leon P. 
Rating:
3.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Great place when you need a u haul.. owner is awesome

christopher W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

was a junkyard , the guy was hella nice and friendly but it was like the hills have eyes type setting

BRYAN T. 
Rating:
5.0

Exceptionally friendly, went out of his way to ensure I was able to get my reservation on time.

Alexander M. 
Rating:
5.0

Personable and professional!

Denny M. 
Rating:
5.0

Customer did not leave a comment.

Darryl K. 
Rating:
5.0

I've rented from several Uhaul locations. This was by far my best experience.

Jennifer K. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

The gentleman that owns and runs this facility went above and beyond to turn my disappointing experience with uhual around. I would suggest that uhual take into more consideration people lively hood when they decide at 9pm the night before to change there entire reservation location and time and screw up there entire time frame to move and cause them to have to spend more money on hotel rooms and loading help because the people they had lined up couldn't help after uhual screwed everything up. Uhual wasn't even really interested in compensating us for there screw up and the gentleman at The Woodsmith was the only one who was understanding and willing to help make things right.

Krisinda S. 
Rating:
3.0

It would be easier to drop a truck or trailer close to my home instead of driving further away.

Carol L. 
Rating:
5.0

The wood Smith was very accommodating and very helpful I would recommend it anytime

Lori B. 
Rating:
1.0

The problem was not with the location. The problem was with your system. I had a confirmed reservation of a 10 foot truck to pick up at a Uhaul location near the Reno NV airport. My son flew into Reno NV to assist my daughter with her move. He went to the Uhaul location and was told there were no trucks available!!!! The closest truck was a 2 hour drive. He made the drive and got the truck, all the time workers we had hired at $110 per hour were waiting for the truck. It was a horrible experience because you didn't live up to your promises. I will NEVER rent another Uhaul if I have any alternatives. This was the worst customer service ever.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W. 
Rating:
5.0

Very positive experience

Richard M. 
Rating:
1.0

I was unable to drop off the trucks keys due to no drop box.

Heather N. 
Rating:
4.0

Customer did not leave a comment.

Russ H. 
Rating:
1.0

The tire had cracking in it and wheel completely rusted out. Plus NO LICENSE PLATE!!! The guy was late to even open up shop. Reservation was for noon he arrived shortly before 2.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Darryl K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
2.0

First have individual that runs the place show up on time to the selected time designation. He was 40 minutes late causing us to arrive late. The trailer had loose packing material in it, he said when we checked it out, oh its clean- we took him for his word - our mistake

Darryl K. 
Rating:
2.0

The location is like a hoarder's den. Entirely unprofessional. But Norm gave good service.

Cory O. 
Rating:
2.0

Customer did not leave a comment.

Kelley D. 
Rating:
1.0

I will never rent Uhall truck again, return was a nightmare , very unorganized , went to 2 different location, was told have to go to 2nd one, 11 miles away, at 10:00am it was closed , horrible business you're running, need my payment back

Michael K. 
Rating:
3.0

We originally ordered our truck at the Skyline Storage in Susanville, CA. We had a confirmation that the truck was ready and available on Sunday 3/15/20 at 10:00 am. We were there promptly at 10:00Am, and waited 45 mins, but no one showed up to open the facility. We called the Reno UHaul Scheduling Center and they really stepped up for us. They were able to find us another truck about 10 miles from our location, which was the Woodsmith location. However, we could not pick it up until after 1:00 pm. We picked up the truck and got home around 3PM. There had been a heavy snow over-night and all day on Sunday. When we took the truck to our house it was too late to load it. The next day is was completely stuck in the driveway. We lost one day just trying to get the truck we were promised and then two more days trying to get it dug out and unstuck. Had we been able to pick the truck up in the morning we would have had it loaded and out of there before the heavy snow caused it to be stuck. We had a professional come and get it out for us. The Reno Scheduling Center was terrific, and the Woodsmith location did their job. The reason I wouldn't recommend the Woodsmith location is that it is extremely cluttered with machines, the office is cluttered, the signs are hard to see or find. It is just a difficult place to do business. But we were grateful to get the truck, and the owner is a nice guy.

Donna K. 
Rating:
5.0

Very friendly and helpful.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Boyd S. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS P. 
Rating:
5.0

More available U-Haul equipment, I wanted an 5'x8' trailer and all this location had were 4'x8' trailers.

JEROLD B. 
Rating:
1.0

This was not the original place we were scheduled to pickup our truck; that location was waiting on a return and did not bother to call and tell us our rental would not be ready on time. The Woodsmith was nice, however the mess on his desk prevented a speedy rental pickup. We were there for over an hour doing paperwork. He also mentioned that the truck needed an oil change but thought “we should be ok to get to Ohio” from California.

jennifer R. 
Rating:
1.0

No one there to check the trailer back in and was just hoping that the check in time was before 10 am since I had it there by 930am

Keith L. 
Rating:
4.0

Customer did not leave a comment.

nicole H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Norm went above and beyond to make sure that we had the right truck we needed...great service...was a real pleasure.

BURLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Alison P. 
Rating:
3.0

Customer did not leave a comment.

manuel S. 
Rating:
5.0

Overwhelmingly impressed with the personalize customer service.

Wayne L. 
Rating:
5.0

I was so impressed with Norm and the kind and friendly service he gave. He really goes the extra mile to make sure his customers get what they need & have a trouble free moving experience. It was without a doubt the best U-Haul experience I have had, and I have rented quite a few U-Hauls. I would go out of my way to come back & rent a U-Haul from Norm.

Tracey D. 
Rating:
2.0

Customer did not leave a comment.

davis M. 
Rating:
3.0

Had to drive 140 out my way to pick up trailer, even though I had made reservations to pick up at seperate location. BULLSHIT !!

Kathy F. 
Rating:
2.0

I dropped of the equipment and the guy gave me no paperwork and then I received an email saying that my equipment return was over due. This created stress in my day that I did not appreciate.

TONI I. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

David V. 
Rating:
2.0

I am not happy that my pickup location was changed after my reservation was confirmed. It cost me extra mileage. You couldn't see out the windshield it was so dirty.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl K. 
Rating:
3.0

NORMS PLACE IS HARD TO EXPLAIN...BUT, HIS SERVICE TO OUR DAUGHTER ON HER MOVE TO COLORADO WAS AWESOME. HE WENT ABOVE AND BEYOND TO GET THE FAIREST PRICE AND MADE SURE THEY HAD ADEQUATE TIME TO MAKE THE SAFELY. HE WAS EXTREMELY HELPFUL AND I WOULD RECOMMEND HIM IN YOUR FUTURE UHAUL NEEDS!

danielle R. 
Rating:
5.0

Very nice fella

Steve S. 
Rating:
5.0

Although the physical location could be off putting to some, the proprietor was competent, friendly and accommodating to my needs. It was a smooth experience, something I've found to be rare in dealing with U haul in the past.

Peter W. 
Rating:
2.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
4.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
2.0

Took me a while to find the location, didn't know it was the junkyard....

Jon J. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE O. 
Rating:
4.0

Customer did not leave a comment.

Ronald V B. 
Rating:
3.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Norm went out out his way to make sure we got our rental vehicle. The problem wasn't with Norm, the problem was the truck. It didn't become apparent until I climbed Sexton mountain pass north of Grants Pass Oregon (After I had alreay climbed the Siskiyou mountains). I made it up over the summit and 3 other succeeding summits at approx. 11 miles an hour. The truck had something major wrong with the engine. I was able to make it all the way to my destination but on pins and needles.

RANDY S. 
Rating:
4.0

We dropped off the truck in Quincy per our contract. The change of drop off location from Quincy to Janesville was extremely inconvenient.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
4.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

HaVE the truck thay want.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

The person was late about 45 minutes. The truck vibrated a lot and was hard to drive across the country.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

Customer did not leave a comment.

Gray R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Rob B. 
Rating:
4.0

Customer did not leave a comment.

thomas H. 
Rating:
3.0

Customer did not leave a comment.

Creighton R. 
Rating:
3.0

Customer did not leave a comment.

CREIGHTON R. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
5.0

very friendly and efficient.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
2.0

There was nobody there - place looked like a junk yard. I basically just dropped the trailer off after customer service asked me to do so.

RAUL R. 
Rating:
1.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer service was very friendly, knowledgeable, and courteous. I would definitely recommend this location to a friend or family member.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

SANDRA L. 
No reviews have been submitted for this location.

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