Have more larger trucks available, I was forced to use a smaller truck. This made me double the miles because I had to make 2 trips. That ended up costing me $80 more then if I had been able to rent larger truck.
NEAL H
Customer Reviews for Thermo JJP LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a car hauler. When I was first driving it, the trailer swayed very easily. I have many years experience towing trailers. At first I was going to turn the vehicle on the trailer around to shift the weight to help with the towing. However I first decided to check the air in the tires. 2 of the 4 were down 15psi, and one was down 25.psi. Once corrected the trailer did much better. This tells me that the pickup location did not recheck this trailer before renting it out to make sure it was safe.
FRANK SNeed a rear view camera Need better hand truck (softer wheels) At pick up - truck only had 1/8 of a tank.
NEIL KGreat experience!
STEVEN BWill rent again...
RONALD ANo issues while driving.
ALLEN RGreat customer service
Joseph CThe truck rode horribly and made awful noises, but that is somewhat understandable for 130k+ miles. The worst problem I had with the service was returning the vehicle. The instructions I reviewed prior to returning the vehicle differed from the instructions I received after arriving, which caused major confusion and dysfunction in the return process. I had already locked the truck and returned the keys by the time the page updated and informed me I had to take pictures of the odometer and fuel gauge. This was incredibly frustrating, considering the fact that I don't understand why my location would change how instructions are present to me.
Vincent WExcellent service
KEVIN GI ordered my U-Box in Tennessee... Tennessee was ABOVE AVERAGE for customer service and all around instilling CONFIDENCE for me with U-Haul in this process. Flanders, NJ was AVERAGE or slightly below average. I believe the dropping off transaction was done through Orange, NJ. BELOW AVERAGE customer service on the final drop off. Agents did not give me confidence like Tennessee did. Pick up of final empty box date was fumbled in the message...Monday 12/16 was changed to MONDAY 12/17 in the voicemail. DETAILS MATTER....so does being polite.
Kristin KGreat rental no issues. Will rent again.
Allen RTruck is starting to rust; engine is tired. Headlights are dim.
Paul FSmooth, easy and professional. Highly recommend.
LAURA FThank you!!!
AMES KI was a little disappointed that they didn't have the appliance handtruck there but was given a regular handtruck. I had to go buy straps to move appliances.
Brian MReturned customer... Excellent service... Will rent again...
Allen RExcellent friendly service. Fast and professional.
Andrew HThere is as a false flag on my emergency backup that caused a half hour delay with the pickup, if those things can be detected and remedied ahead of time the whole rental experience would have been perfect
Peter ZVery easy transaction. No improvement necessary. This location was the best yet!!
Jennifer CThe original location didn’t have our truck because the previous customer was stuck in traffic so the Moose location spoke with their salesperson and referred us there. The representative was super helpful and answered all of our questions.
Dawn JThe passenger side front tire on the truck must have had a slow leak as it was down to 30 PSI and I had to fill it back up to the recommended 80 PSI.
Scott SMost of the issues I experienced were caused by UHaul, not the location. However the truck was missing a hub cap and the left turn signal did not work (found this out later). This was my second location of the day. U-Haul had failed to properly set up the first location. The first phone rep I called re situation had terrible audio, took my info, put me on hold and then disconnected the call. The second phone rep was excellent. Finding another location etc cost me an extra 1.5 hrs and I ended up paying overtime to movers. Definitely won’t be using UHaul again. Will reflect in my Google rating.
Stephen DReturning customer... No problem when renting... Customer service is helpful... Will rent again...
Allen RI reserved the vehicle for 3:00pm on Friday but was delayed gettting there and arrived at 4:20pm, somewhat shocked that the location was closed? Who closes at 4:00pm? I would get fired if I left the office at 4:00pm. How do I join that union? I did call the 800 number and the person who helped me reschedule was very helpful and professional, but the snafu threw a wrench in my moving plans. With that, the vehicle was fine, drove well with good acceleration and brakes and decent visibility. I was also somewhat shocked that the mileage had gone up so dramatically. I'm surprised you have not drawn a congressional hearing to investigate the misleading "$19.99!" daily rate.
Stephen Fawesome service and help!
Cecil LUHaul seemed like a secondary business they were running but the drop off went smoothly. Facility/office was just 3 Stars. Location was in a quiet local which is a plus. I would still go there again if I need to rent locally.
James HNo present for the pick up time at 9:30 am on a Saturday and no one there for the drop off at 9:30 am on a Monday. These are not crazy hours. This was my first time renting a truck and it was NOT easy. Don’t say you are operating at certain hours when you are not.
Jonell SThis vehicle was horrible! The steering was so bad it meanders down the road. Thankfully I was only local and not taking this on highways. The driver door wasn't even able to open all the way due to the huge dent in the fender from previous users. I've only used Uhaul a handful of times and never had any issues. This truck was horrific.
Ray MNice people
Glenn Athe off hours pick up was very frustrating. between logging in, waiting for passwords, on the phone with customer service... we lost about an hour in the parking lot. please improve this process
Scott TI was not told that there was an additional fee for after hours drop off which is ridiculous considering I had to schedule the uhaul truck twice and spoke to someone when I picked up the truck. The app also did not let me return the truck because the location function was not working. I returned the key to leave before trying to access the uhaul website. After which, the site told me I needed live pictures of the truck which I no longer had because I returned the key. BE MORE CLEAR ABOUT AFTER HOUR DROP OFF AND IMPROVE THE APP/SITE TO DO SO.
Emily DReturn customer... No issues with rental. Very satisfied customer.
Allen RReturned customer... I'm very happy with my rental. Will rent again.
Allen RFantastic customer service etc. can’t think of any need for improvement. Thank you!
Josephine PEnclosed trailers should come with a tongue Jack and wheel chocks. This made things difficult without them.
Max EThe furniture pads were missing and so was the furniture dolly. It made my move difficult and damaged my furniture. Would not choose this location again.
Ayaan PI had to change the size of my truck. U-haul system was down. We called U-Haul, and she was able to do it over the phone. Very quickly. Thank you. If she was not able to change it because of the system being down, then it wouldn've been a problem.
Nancy RI hit a deer. Absolutely unavoidable. Had the extra insurance. Important. I'm out the $150, Boo Hoo. Larry
LAWRENCE JThe customer service representative at the location was excellent in every way - courteous, efficient, and helpful.
CHRISTIAN HEverything was great -thanks!
Michael NI'm very satisfied with the service. No issues with the truck. Returning customer..
Allen RGot charged 51 dollars for 4 gallons of gas that I didn't know to check exactly where the gas gage was.
GLENN SReturning Customer... Smooth ride no issues with the truck... Very happy with the rental... Thank you Walter for all the help on getting the truck ready on time...
Allen RGreat service
jason dEverything was very smoothly
rory wAlways satisfied returning customer. We used U-Haul for our truck rental needs.
Allen RAgent is always helpful with my rental needs.
Allen RWhen asked to turn on location services, please specify that you have to go to Safari first. I was not aware and had to call.
Steven SGreat Jobs
HECTOR OThe only problem was attempting to use the online return system. It stalled on uploading photos, so I had to call and speak to someone. Otherwise an excellent experience.
Mari-Anne MThanks
Stephen KTruck was clean, pickup was easy. Counter guy explained all the charges and times. Did a prompt inspection after so I wouldn't get hidden charges. Great job.
WESLEY MGreat customer service.
Greg MSelf return app was a little glitchy - camera option did not work on my phone - need to be able to upload from saved photos
Victor Mbetter tracking of return key off hours by cameras and customer input of time on pad by the key box....( some kind of simple tracking system) did not notice cameras in parking lot for safety
abdelwaheed aAll was as expected and hire went smoothly- thanks
Andrew NExcellent service as always... No issues with truck and customer service... Satisfied customer as always...
Allen Rfix the transmission - it did not shift correctly.
PETER C