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DOMINIC J.
Customer Reviews for Thermo JJP LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self return app was a little glitchy - camera option did not work on my phone - need to be able to upload from saved photos
Victor M.better tracking of return key off hours by cameras and customer input of time on pad by the key box....( some kind of simple tracking system) did not notice cameras in parking lot for safety
abdelwaheed A.All was as expected and hire went smoothly- thanks
Andrew N.Excellent service as always... No issues with truck and customer service... Satisfied customer as always...
Allen R.fix the transmission - it did not shift correctly.
PETER C.Love the pickup... Nice ride no issues with load in the back. Will rent again.
Allen R.Great to rent trailer
HECTOR O N.They were very helpful
Autumn B.No issues with my rental. Satisfied customer.
Waldemar G.No issues with my rental... Returning customer... Satisfied as always...
Waldemar G.Returning customer always satisfied with the service. Great location and excellent customer service.
Waldemar G.Returning customer always satisfied with this location. Lot of parking and service is excellent.
Allen R.The attendant at the location was friendly and did his best to help me. Unrelated to this location, the reservation process was 1 star. I requested a unit at a location 25 minutes away and 3 1/2 hours earlier. I had no idea when I reserved that I wouldn't know when and where to pick up a trailer until 6 pm the day before. This will certainly make me think twice before using U-Haul in the future.
David T.This was the worst experience I ever had renting a truck from u-Haul first no one told me I have to go on a app to get my truck secondly it took me 2 hours just to sign my truck out I could not sign my truck out I kept calling the home office they keep trying to help me and they couldn't fix the problem the app that you guys use it's garbage it also rented me two trucks which I didn't rent two trucks I only rent one I was so upset it causes me to lose 2 hours of my moving time and no one cared even though I complained I've been out there for 2 hours trying to sign my truck out this is my fourth time using U-Haul company and this is the worst experience I ever had going in the the store itself and doing business with a live person is way and much better that way you have no problem or complication.
Karen M.do a walk through of controls before leaving is there a possibility of purchasing a device for tolls charges since personal Easy pass will not work
Matthew T.Walter is fantastic
Mary R.everything is excellent
Angel O.WEB sit a bit tricky request to prove location - no one has the right to request to read into my IPHONE location.
Stephen P.Great service at this location!
Bret P.The change of pick-up location was communicated well in advance. It was a one way rental from NJ to NC so the pickup was 22 miles from my home but that was acceptable under the circumstances. The insurance cover offered was reasonable and gave me peace of mind, so I took it.
Nichlas D.The gentleman at the desk was very kind and thorough explaining everything to me.
KATHRYN S.Was charged Safemove when I declined it on my online order. Truck was a muddy mess.
Brooke Jaclynn W.Excellent service
craig M.Truck was in terrible condition I was two hours late due to poor service
MARK K.Really easy rental procedure. Very friendly staff member at the counter, Have never rented a box truck from U-Haul, but will be back! Thanks
Jhon S.i was charged 20 miles over than what i actually used. i only drove 80 miles as my receipt stated by the miles in and out, but was charged for 100 and nobody has seemed to be able to fix their mistake. i'm extremely disappointed and dissatisfied and i will never rent from this location or company again.
Amanda D.Mobile check out and check in is easy. Plenty of parking space. Will rent again.
WALDEMAR G.Awesome experience
Lynn C.U-Haul should invest in more vehicles
JOHN F.complete opposite of pick up. don't get me wrong we were thankful the truck performed perfecrtly, no issues on our journey, just disappointed with the pick up, cleanliness and helpfulness. plus no mask was worn by your employee.
WILLIAM E.Returning Customer... Huge parking lot easy to move box truck. Customer service is very friendly and helpful... No issue picking and returning rental... Will rent again to this location...
WALDEMAR G.I rent this van once a month for business. A cheaper rate would be great. Any way to make that happen?
JOSEPH F.Nice location... Large parking space... Got my truck on time as always.... Customer service is very helpful and got my answer right away...
WALDEMAR G.I was not told of the trailer adapter that I would Need for the car. They also didn't have any moving blankets or dolleys. The chain didn't fit on the car either so I had to figure out a way to make that work.
James C.Fast check in and check out. Good location easy access big parking space no problem when pulling and parking truck. Will rent again.
Allen R.When I initially placed my reservation, I requested moving blankets, so that I could protect my furniture and especially my TV. Uhaul canceled the order for any accessories, which was not made clear in any of the emails, and I was not aware of the cancelation until I picked up the truck. As a result of not having the moving blankets, I was unable to plan accordingly. During the move, my brand new TV was broken, which would have been prevented with the requested moving blankets. Extremely poor communication and customer service my uhaul all around. Extremely dissatisfied customer.
James M.They had weird hours and were never available when I called. I had an issue with the app during my return but thankfully they listened to my message I left. I was afraid I'd get charged for not returning on time. The truck was nice and well taken care of.
Laura C.Needed early morning pickup. Keys were waiting in a lock box. Return was smooth. All went well, would highly recommend !
EDWARD P.Easy check in very convenient nice location big parking space.
Allen R.This was our best experience with a Pick up and we would highly recommend them to anyone! We used the app for the drop off at the same location we picked it up. Very nice people, very helpful.
Eugene G.I had trouble with my cell phone location services and the app would not let me proceed with the return even though I was in the parking lot. You should allow an override of checkout location services by taking a picture of a landmark/Qr code at the location instead!
Peter C.My receptionist was good and patient with me. 👍🏾👍🏾
Terence B.Everything went well although the inside of the windshield was beyond dirty but overall a great experience
Michael R.Quick response, and follow-up Great custome service.
OTHNIEL B.Good customer service.
Waldemar G.The center did not have a 10' truck and we were told they don't carry that size so we had to get a bigger, more expensive truck. We absolutely did not need that much room and .99 per mile is ridiculous. So the initial fee is low but you gouge on the mileage. Plus there was no hand truck or blankets. The person helping us was good but the company is no better than a loan shark
Robert W.Fast check in got the truck right away. Truck is clean have no issue while driving. Customer service is friendly and helpful. Will rent again in this location.
Allen R.Walter was awesome! Excellent service!! Thank you!
JOYCE G.Extremely overpriced.
Sadie M.I would not recommend and location. you wasted 2 hours of my time on a bogus charge from 2012, then when that was cleared up you insisted on have 2 people verify who I was. I missed my job pickup in the meantime after going back and forth for no reason. in the end I felt like a 4th class customer and will never use or recommend Uhaul. I have not had time to do my online reviews but I will.
TIMOTHY S.This was a great experience. Thanks for everything
Iris M.Great location to rent equipment from. Fast Courteous And professional. Thanks you for the assistance in my move.
Matthew C.Make your mobile check-in process better. It took almost 30 minutes to get the approval.
James H.