Customer Reviews for Thomas Auto Parts
(U-Haul Neighborhood Dealer)

447 reviews

1140 E Wine Country Rd   Grandview, WA 98930
(Exit 75)

(509) 882-1300

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(509) 882-1300

1140 E Wine Country Rd
Grandview, WA 98930
(Exit 75)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

Kevin R. 
Rating:
5.0

Nice people good costumer service 5star

Lucas M. 
Rating:
5.0

I haul needs to fix the computers at T&M market wasted over an hr trying to rent a trailer. Computer issues.

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
1.0

dropped off at sears not thomas

Eric K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great service. Excellent responsiveness when I arrived and very helpful in meeting our needs for returning the equipment.

BRAD S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Doug was fantastic to explain the paperwork and then do a complete walk around the truck and car dolly. He pointed out the safety features and how to make the trip safely.

John M. 
Rating:
4.0

Avoid contacting Uhaul dot com and going directly to the location to get reliable information. Uhaul dot com cost us time and money and added to our stress.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

The man in Grandview was very good at his job. Very helpful. The cowling cover wasn't fastened in place , my feet got really hot for about 1100 miles, I looked really close and discovered the latch clip wasn't fastened.

Johnathon B. 
Rating:
5.0

Super easy drop off. Super nice guy was super helpful. I'm so happy with our entire experience.

TENEIL G. 
Rating:
5.0

Customer did not leave a comment.

Shelleigh G. 
Rating:
5.0

Customer did not leave a comment.

asuncion M. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Doug Thomas (the proprietor) is very good at getting back to me when I need a truck, he's quick, responsive, and even comes in any time we need. Great business.

kevin W. 
Rating:
5.0

Doug went out of his way to help us with our towing needs and Travis was also helpful and efficient. Highly recommend this Uhaul dealer in Grandview.

alejandro M. 
Rating:
1.0

We rented a 15 foot truck for a move to Texas at least 30 days in advance from the Yakima location. The Yakima location rented out our truck to a local, and we had to drive to Grandview, 45 minutes away to pick up our rental. My daughter spoke with Doug. He informed her that he had just gotten the truck back after it had been stolen. He said he had replaced the catalytic Convertor and tires, but had not been able to repair the exhaust leak. My daughter took the truck as is, because there was no other vehicle available for her move. The truck ramps were greasy. They left for Texas on Saturday, August 28th and arrived on Tuesday, Aug. 31. They had to endure exhaust smell in the cab and poor gas mileage on their trip. I e-mailed Uhaul about my dissatisfaction. I received an email with a $200.00 credit + additional mileage and time from Michael Henderson @ Uhaul.com. No phone call to converse about my issues. We turned the truck in to the Conroe, Texas location on September 1, 2021. I sent Mr. Henderson an email stating that I would like an adjustment on my bill to reflect that we turned the truck in 2 days earlier than originally booked, and that we did not need additional mileage. I requested a $500.00 refund to my account instead of the $200.00 that he credited back. I sent the email on 9/2/2021 and I am awaiting a response. I have used Uhaul on many occasions, but this is clearly the WORST experience we have ever had. I would not recommend Uhaul for your long distance moving needs, especially in Yakima, Washington.

Andrea N. 
Rating:
4.0

fix the equipment

milburn W. 
Rating:
5.0

Doug is very service oriented. He went above and beyond expectations. He is thorough and gave me all the information that I needed. I appreciated his service.

carla L. 
Rating:
5.0

Customer did not leave a comment.

Cristina L. 
Rating:
1.0

Terrible vendor. Absolutely not organized. I drove all the way from Seattle to Grandview (3 hr drive) with a guaranteed trailer availability only to hear that this one trailer was double booked. Unforgivable!! Luckily, first come first serve. Bad on U-Haul part to let this happen. The auto parts store had nothing so I had to go to a store nearby to get the hookups. Ridiculous. Wasted valuable time and was very frustrated. So much for technology. Terrible App! Did not connect half the time and had to start over 3X just to check out.

Dave R. 
Rating:
5.0

these guys go above and beyond. They helped us find where a truck was at, which size we needed and how to handle any issues that might have come up.

CHARLEY R. 
Rating:
5.0

Very good customer service, very good pickup and drop off service ! Over all a very good transaction and experience ..JOB WELL DONE !

James J. 
Rating:
5.0

Very professional business, everyone was quick to try and explain any questions I had since it was my first time using U-Haul. The run down of the truck and it's features were detailed and quick.

Rudy P. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Excellent customer service with down home appeal

Christopher H. 
Rating:
5.0

It was a great experience working with the gentleman at the U-Haul in Grandview on country line Road. He was Friendly and efficient and explained how to make sure the dolly didn't roll around in the back of the truck. I will certainly go back there for my moving or transport needs. Thank you, Cherie

cherie S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great customer service... :)

JESSICA A. 
Rating:
5.0

Customer did not leave a comment.

patricia S. 
Rating:
5.0

Guys were great thank you.

Alfonso R. 
Rating:
5.0

Customer did not leave a comment.

dan W. 
Rating:
5.0

Doug was fantastic. Thanks again, Doug. Tim

Timothy P. 
Rating:
5.0

Every one I have worked with at this location has been extreme helpful with outstanding customer service Thank you guys!

Terri Kay Z. 
Rating:
5.0

Customer did not leave a comment.

Baltazar A. 
Rating:
3.0

The gentleman helping us was very informative and kind.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Angus T. 
Rating:
5.0

We could always improve, for my experience, Mr. Doug and his son were willing to go the extra mile in helping me get my truck up and running I'am extremely satisfied with the service I got from them both i would definitely recommend this place to friends and family. Thank you Mr. Doug

JUAN G. 
Rating:
5.0

Thomas in Grandview, WA is customer friendly and book your truck and trailer needs through him directly, the U Haul organization is not nearly as competent as he is. Some clown wanted me to pick up a trailer 232 miles away at the last minute, and then lied about it "only" being 150 miles away, Thomas saved the day.

Ronald S. 
Rating:
5.0

Very helpful

Rodolfo B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

Notify me when my trailer isn't at my chosen pick up location so I don't have to drive 45 minutes additional each way to go pick it up.

Jason L. 
Rating:
5.0

Nothing. I will be getting a one way trailer from this same place in about a month, Thomas is a good rep for you.

Ronald S. 
Rating:
1.0

We were told someone will call us to let us know where we will pick up the cargo trailer we were looking for. I went into one of the uhaul and the person doing reservations told me that if we didn't get the traIler we wanted we will get for sure a 50% discount in another trailer and gave the phone number to call to check I. Our reservation. The person who answered wasn't very nice and said that the person at the uhaul lied to me that they don't give any discounts and if I get a different trailer I still have to pay the 50$ for reservation fee. I was very dissatisfied with the service.

RICARDO P. 
Rating:
3.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

Aranza S. 
Rating:
5.0

Customer did not leave a comment.

Angus T. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

Serena G. 
Rating:
5.0

All is good

Paul A. 
Rating:
5.0

Customer did not leave a comment.

dan G. 
Rating:
5.0

Doug is the best!

BEVERLY B. 
Rating:
3.0

Customer did not leave a comment.

Krysynthia K. 
Rating:
5.0

Great

maynard O. 
Rating:
5.0

Great service!

patricia S. 
Rating:
3.0

The person who was present when I returned the unit made the check in extremely easy and was very pleasant to work with. Thank you

Gabriel B. 
Rating:
5.0

Lovely people in a convenient location

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

I believe the man who helped me was named Doug. He was really helpful on the phone when I needed a last minute rental for a move to Spokane. Had Uhaul ready for me when I arrived 20 mins after my call. Excellent experience.

Candace K. 
Rating:
5.0

Doug was exceptionally thorough and very attentive to our needs.

William S. 
Rating:
5.0

Very nice person .

jeanie V. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

JANAE L. 
Rating:
4.0

They were very respectful and kind. I highly recommend.

April D. 
Rating:
5.0

Staff was very helpful and friendly.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Beyond expectations. High quality service. Doud and jeremy got me and family off on our move perfectly

Joe W. 
Rating:
5.0

Live in Yakima, to have a truck and car transport available here, would have been more convenient.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Lisette C. 
Rating:
4.0

Customer did not leave a comment.

Loy Michael S. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Personal were accommodating to my needs. Nice and pleasant to deal with . Rented from this location a few times. Location was a plus and service was very pleasant..... Do recommend!!!

maria F. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Great service and communication. No changes to the process. Thank you!

Margaret M. 
Rating:
4.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Cassidy R. 
Rating:
5.0

Nothing at all. Thomas is amazing! He was fast and made everything really easy for us. Definitely recommending him to friends!

fernando G. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
4.0

Customer did not leave a comment.

Nathanal H. 
Rating:
5.0

Customer did not leave a comment.

sam B. 
Rating:
5.0

Very best U-Haul rental experience I have had. Everything was ready. Truck was clean and held the supplies I had ordered. All rates and fees were thoroughly explained. The only thing that would have made things even better was I should have asked Doug to help me get the passenger-side mirror adjusted properly since there was not in the cab adustment controls.

Christine L. 
Rating:
5.0

Doug in Grandview was great. Very informative and Yakima had it all wrapped up very efficiently

Ernie G. 
Rating:
5.0

Doug was very helpful and met my needs for a truck without any issue. Over the telephone and in person he excelled.

janice G. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

analisa V. 
Rating:
5.0

Everything went as planned. Truck was clean and ready when I got there. Paperwork was seamless! Great job.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

corey M. 
Rating:
5.0

Super nice and helpful

Amiee C. 
Rating:
5.0

The best U-Haul pickup experience I've ever had. Truck was well prepared, paperwork was all ready, and no annoying hard sell of goods and services I didn't need. Great folks!

Jeffrey C. 
Rating:
5.0

The guys at work in this establishment always very friendly and very helpful!

Terri Kay Z. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
No reviews have been submitted for this location.

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