Customer Reviews for Thompsons General Store
(U-Haul Neighborhood Dealer)

320 reviews

10010 N Garnett Rd   Owasso, OK 74055

(918) 274-7112

Office Hours

  • Mon: Closed
  • Tue-Thur: 9 am–4 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(918) 274-7112

10010 N Garnett Rd
Owasso, OK 74055

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Thur: 9 am–4 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The person was not there there’s a sign they’re only open 3 days a week “only 3days ?”

james b 
Rating:
4.0

Stevie was fantastic!

Linda C 
Rating:
5.0

Customer did not leave a comment.

shane a 
Rating:
5.0

Drop off went fine

Bryan D 
Rating:
5.0

Customer did not leave a comment.

arthur D 
Rating:
5.0

Customer did not leave a comment.

JOSE F 
Rating:
3.0

Your mobile pickup @ dropoff stinks!

MARC F 
Rating:
5.0

Customer did not leave a comment.

Patricia G 
Rating:
4.0

The person that brought it back didn’t clean it out.

Timothy P 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

William J 
Rating:
3.0

Customer did not leave a comment.

Aveanna R 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

Robyn H 
Rating:
5.0

Extremely pleasant and professional to deal with. Contacted me again to follow-up after I dropped off the uhaul trailer I had rented to let me know all was well and ensure I had my digital receipt.

Will D 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
3.0

My card was over charged $200 by the district manager and I didn't get my money back for 3 days, my rent was due. The women that runs the actual location Stevie is very kind and helpful, and I appreciated her very very much.

Kimberly W 
Rating:
4.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Stephanie was great.

John E 
Rating:
5.0

Customer did not leave a comment.

JOSE M 
Rating:
5.0

My family travels for work and we have rented/towed/driven UHauls all over the country. This was the friendliest, most helpful location we have ever dealt with

Joseph C 
Rating:
5.0

Nothing. With Uhaul employees like Stevie, she makes your company a pleasure to do business with.She was the best!!

Forrest D 
Rating:
5.0

Customer did not leave a comment.

chris c 
Rating:
4.0

Did not go inside and it was not during hours so I had no interaction with staff.

Sherry C 
Rating:
4.0

Customer did not leave a comment.

Ernesto P 
Rating:
3.0

Was confused where to drop key off isn’t it wasn’t near the office front door.

Jason K 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Holly K 
Rating:
5.0

Customer did not leave a comment.

Tony S 
Rating:
2.0

We were at 9am as instructed no one showed up. We're instructed to call when we were done with it .....called 3 times, no one answered......had to leave message. This no no way to conduct a Business .

Harriett H 
Rating:
5.0

The whole experience was simple and very easy.

Donnie C 
Rating:
4.0

Customer did not leave a comment.

Marion P 
Rating:
5.0

Truck was clean, but the rear door needed to be repaired. It was difficult to open. The cable anchor on the passenger side of the door was coming off the door. The area of the door was rotted and the bolts holding the anchor in place were pulling through.

Mike P 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
3.0

The 24/7 check in experience could be better. Having a walk-though video of the experience before arriving would help the customer.

jason w 
Rating:
4.0

Customer did not leave a comment.

Terry L 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
2.0

Very junky. Ferrell cats all over the area. Truck was dirty and NO AIR CONDITIONER. It was dangerously hot during the 105 temperatures. And my final bill was crazy expensive. Very disappointed

Lea H 
Rating:
2.0

The clerk texted me 24hours before my checkin. She wanted to know if I would be returning before noon the following day. The drop off location was a store. The store was packed full of stuff.

Casey R 
Rating:
3.0

Customer did not leave a comment.

Casey H 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
3.0

Run down looking, not easy to access with a 26' moving truck.

EXCIPIO C 
Rating:
3.0

I would suggest to park the trucks closer to the key lock box. That’s all.

JOSHUAH R 
Rating:
5.0

Customer did not leave a comment.

Lori M 
Rating:
5.0

Customer service was outstanding and really enjoyed this rental experience.

LARRY J 
Rating:
5.0

Customer did not leave a comment.

kenneth h 
Rating:
3.0

They were closed early. There was no one there to help unhook trailer. I will not use them in future. I did use app to show I dropped off trailer but I really could have used some help to unhook trailer.

Sheila S 
Rating:
5.0

Customer did not leave a comment.

TERRY H 
Rating:
3.0

Was not happy about no one being at U-Haul when picking up truck in owasso ok , when I was told they opened at 7 am was there and waited till 9am and then found out they were closed till Tuesday, not happy

DENNIS C 
Rating:
5.0

best expierence i have ever had

Kent F 
Rating:
5.0

Customer did not leave a comment.

Diana H 
Rating:
5.0

It was a pleasure renting from this location as the staff was friendly, helpful and precise.

David S 
Rating:
5.0

Excellent facility/staff.

Brian D 
Rating:
5.0

Dry good customer service.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Sandy N 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Customer did not leave a comment.

Derek R 
Rating:
5.0

Customer did not leave a comment.

Emily C 
Rating:
5.0

This was easily the best experience I’ve had with a U-Haul dealer, normally there is a wait and the paperwork takes forever but time was different. Stevie did a wonderful job of explaining everything, she was kind and courteous, her customer service was phenomenal! The truck ran great and was well maintained and the drop off process was quick and painless. Great job!

David M 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

Forrest T 
Rating:
4.0

Put up a sign on the lockbox to show how to actually open the thing

Lori T 
Rating:
1.0

Online check in process was a nightmare

Brittany B 
Rating:
5.0

Customer did not leave a comment.

Scott O 
Rating:
2.0

Had a difficult time dispatching and returning truck was old and very noisy

William E 
Rating:
5.0

Not a thing. Mrs. Thompson was very helpful and she went above and beyond to insure I was taken care of.

Randy B 
Rating:
5.0

Customer did not leave a comment.

Sandy G 
Rating:
4.0

Customer did not leave a comment.

Cyle F 
Rating:
3.0

No issue with the location, it is with Uhaul. I will never use them again. Hit me with all kinds of hidden fees.

Kirk V 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
3.0

The mobile checkin was terrible there were so many steps to do before I could get the truck. Steps that some could have been completed before I arrived or even the day before would have been great. I wasted 30 minutes waiting for things to get reset to pick up the keys. Not a good experience at all.

Jose L 
Rating:
5.0

Customer did not leave a comment.

Sharon R 
Rating:
5.0

The location is perfect and the service from Stevie was awesome!

Sharon R 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
3.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

DON E 
Rating:
3.0

The key drop box is broken. The app is completely non-intuitive and has multiple failure points. No one responds in chat. The equipment was fine and there were no issues there. The moving help we hired were excellent.

DANIEL S 
Rating:
5.0

Very professional and friendly.

Cameron C 
Rating:
5.0

The sales person was so nice and helpful! A plus

KERRY A 
Rating:
5.0

Stevie is wonderful to work with. Trailer was in good condition.

David F 
Rating:
5.0

Customer did not leave a comment.

Sierra J 
Rating:
5.0

Stevie is awesome and we enjoyed doing business with. We live in Owasso and will continue to business with only while here.

John H 
Rating:
3.0

Customer did not leave a comment.

Mitchell C 
Rating:
1.0

Was unhappy with U-Haul online process as there were errors and communication was not very good; causing problems at pick-up. Agent had a very bad attitude about this and was not professional. Way too much drama. While very functional, truck was very uncomfortable for a long haul (~900 miles). We will re-think going to U-Haul first next rental.

Curtis L 
Rating:
5.0

Excellent customer service was provided to me at this location.

Tameko J 
Rating:
3.0

Customer did not leave a comment.

Samantha f 
Rating:
5.0

It wasn't clear that I needed to pick up the truck at another location. Other than that they were all awesome and helpful!

Ronald H 
Rating:
5.0

Make your app work correctly!

Isaac P 
Rating:
5.0

Stevie was very good to work with and showed me all the safety factors about the trailer and towing it as well.

Thomas M 
Rating:
2.0

Customer did not leave a comment.

Dave O 
Rating:
1.0

Your return process sucks! Pictures of everything-ridiculous! If you want to see it go look! The drop off was just me doing all of the work, like self checkout at WalMart-it SUCKS!!!

Gary M 
Rating:
5.0

Stevie and Ben were helpful, accommodating and pleasant!!

Robert H 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Luis L 
Rating:
5.0

Be able to change return locations online. There's heavy construction at the return site.

TONYA M 
Rating:
2.0

Was not told place was closed, and representative on the phone that I called was rude and unhelpful. Was told he would make a note of the conversation and that never occurred because Uhaul called me about where I dropped the trailer off. Poor customer service!!!

Aaron G 
Rating:
5.0

Nothing. Person was friendly, helpful, clean truck. Great experience.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Donald J 
No reviews have been submitted for this location.

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