Customer Reviews for Thompsons General Store
(U-Haul Neighborhood Dealer)

240 reviews

10010 N Garnett Rd   Owasso, OK 74055

(918) 274-7112

Location Hours

  • Mon: Closed
  • Tue-Thur: 9 am - 4 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(918) 274-7112

10010 N Garnett Rd
Owasso, OK 74055

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Thur: 9 am - 4 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The sales person was so nice and helpful! A plus

KERRY A. 
Rating:
5.0

Stevie is wonderful to work with. Trailer was in good condition.

David F. 
Rating:
5.0

Customer did not leave a comment.

Sierra J. 
Rating:
5.0

Stevie is awesome and we enjoyed doing business with. We live in Owasso and will continue to business with only while here.

John H. 
Rating:
3.0

Customer did not leave a comment.

Mitchell C. 
Rating:
1.0

Was unhappy with U-Haul online process as there were errors and communication was not very good; causing problems at pick-up. Agent had a very bad attitude about this and was not professional. Way too much drama. While very functional, truck was very uncomfortable for a long haul (~900 miles). We will re-think going to U-Haul first next rental.

Curtis L. 
Rating:
5.0

Excellent customer service was provided to me at this location.

Tameko J. 
Rating:
3.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

It wasn't clear that I needed to pick up the truck at another location. Other than that they were all awesome and helpful!

Ronald H. 
Rating:
5.0

Make your app work correctly!

Isaac P. 
Rating:
5.0

Stevie was very good to work with and showed me all the safety factors about the trailer and towing it as well.

Thomas M. 
Rating:
2.0

Customer did not leave a comment.

Dave O. 
Rating:
1.0

Your return process sucks! Pictures of everything-ridiculous! If you want to see it go look! The drop off was just me doing all of the work, like self checkout at WalMart-it SUCKS!!!

Gary M. 
Rating:
5.0

Stevie and Ben were helpful, accommodating and pleasant!!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Be able to change return locations online. There's heavy construction at the return site.

TONYA M. 
Rating:
2.0

Was not told place was closed, and representative on the phone that I called was rude and unhelpful. Was told he would make a note of the conversation and that never occurred because Uhaul called me about where I dropped the trailer off. Poor customer service!!!

Aaron G. 
Rating:
5.0

Nothing. Person was friendly, helpful, clean truck. Great experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Stevie at Thompson's is great to work with.

Brian H. 
Rating:
1.0

The self pick up was very difficult. It should be as easy at putting in a code that you get at check out, but instead there is a multi step process that did not work for us. Also the truck was not full when we picked it up so we left it 3/4 full when we dropped it off and we were charged

Charlie W. 
Rating:
3.0

When I returned the truck and attempted to check it in, the app did not work properly. At the point where I took a picture of the fuel gage and mileage, the picture would not upload.

Joe K. 
Rating:
4.0

The only problem I had was with the uhaul system, giving me the information to get the key. I was lucky the lady was still there, was not hands off as promised. She went above and beyond to get me my truck. I am not sure I will do the self service thing again but I will be back in a year when i move again.

Amber F. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Service was excellent. Definitely will use again

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Very helpful. Thompsons made it feel like avery personalized experienced. I felt that she really cared that I was taken care of.

Jesse S. 
Rating:
2.0

When arriving to drop the trailer off, the phone number I online was disconnected, and the small placard outside of the store had different open hours than the large sign on the store, and when trying to call the store, their voice mailbox is full. This is the first location where I had no interaction with staff which made it less about customer service and more about taking pictures and submitting out of ease for the business.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Setting up the reservation was very slow. Took approximately 90 minutes to rent a car trailer and 6 blankets

Roy W. 
Rating:
5.0

Nothing. The sales person was wonderful and very polite and personable. Just a joy to talk to.

Jerry D. 
Rating:
4.0

N/A

Ernesto C. 
Rating:
5.0

Nothing keep up the good work

Debra B. 
Rating:
5.0

This owner is the best business owner I have ever met. Very nice and helpful.

Jasen C. 
Rating:
5.0

Stevie, was VERY pleasant to work with and enjoyed renting the trailer from this location and doing business with her. She was very friendly, helpful and pleasant. A++++

Richie G. 
Rating:
5.0

Customer did not leave a comment.

Tyson T. 
Rating:
5.0

Great experience. Third time I have used this location. Always very helpful and friendly.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Customer did not leave a comment.

Alejandro V. 
Rating:
5.0

Customer did not leave a comment.

Johannes S. 
Rating:
5.0

Customer did not leave a comment.

Anothey V. 
Rating:
5.0

Excellent Service. Keep it up!!

SAURABH J. 
Rating:
5.0

Service was great! Very friendly :) Truck was clean and worked out perfectly for us. Had a great experience!

Tracey P. 
Rating:
5.0

Very friendly n helpful

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

could not find the lock box as it was not by the area we got the key from. Placed the key back in compartment 1 as there was no indication of the lock box

Stacie B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

The rental place looks like a junk yard. The key drop box is no where near the pick up box and U-haul had no idea where the key pick up was. We had to walk around trying to find it. It's 2 small building away from the business on a car port pole. The truck was on 1/2 tank when we received it but we filled it full so we weren't penalized for it. No one was there for us to show them it was 1/2 full but I am sure you can track the mileage we used and it cost $54 to fill so most definitely 50 miles doesn't cost that much! Place is a dump

Ted D. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Good service, good price. Very convenient. Manager did a great job. I will go back soon to rent again.

Alan C. 
Rating:
5.0

Easy rental process

Jason T. 
Rating:
2.0

No staff had to search for the little orange box like crazy, multiple and differing business hours posted.

Brett Z. 
Rating:
4.0

Customer did not leave a comment.

Trase C. 
Rating:
5.0

I had no issues, it was quick and easy.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Lois C. 
Rating:
5.0

Really rough ride empty but really good when it was full

Don S. 
Rating:
3.0

Customer did not leave a comment.

jacob L. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

There was some confusion when the reservation was moved, I don't know what the cause was.

John F. 
Rating:
5.0

Stevie and Ben were extremely helpful and made the moving experience go without a hitch.

Kenneth T. 
Rating:
5.0

Stevie and Ben were very professional and efficient. They got me processed into the rental truck quickly. Ben helped get assistance to load the truck for which I will be eternally grateful.

Kenneth T. 
Rating:
5.0

Couldn't be better! Outstanding personal service--Very pleased

mike P. 
Rating:
2.0

Customer did not leave a comment.

Jon P. 
Rating:
1.0

This was an unmanned lot full of unsecured trailers. We were very hesitant to just leave the trailer there. There was not even a sign with instructions or a phone number.

Artina H. 
Rating:
5.0

Nothing. Thompsons General Store is simply the best I have rented there several times and they are always the best to work with they always make my experience as easy as can be. It does seem they have to enter the car info a lot since it doesn't save / transfer from the reservation to the check out... This is an issue with the website.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Tony Y. 
Rating:
5.0

This place was great. Everyone was very friendly and it went smooth.

ryan M. 
Rating:
5.0

Customer did not leave a comment.

roberto S. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

Customer did not leave a comment.

Melissa W. 
Rating:
3.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
2.0

I never had my dolley in the truck and it wasn't taken off the bill

Michael V. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
5.0

Very friendly

Jay G. 
Rating:
5.0

I don't know how you could improve, it was awesome service. The trailer was in good working order and was clean everything was perfect!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

No problems. Organized, quick and easy.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

Very friendly cashier. Good advice for optimizing space in the truck.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Stevie helped us and was beyond friendly and helpful. She answered all our questions and was efficient in handling our rental. I will definitely recommend using this site to family and friends.

Misty E. 
Rating:
5.0

Great place, quick transition, would recomend

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Herman L. 
Rating:
5.0

Service was excellent

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Carrie M. 
Rating:
5.0

Customer did not leave a comment.

justin G. 
Rating:
1.0

I had to call and confirm that the site was open. Looked run down and out of business.

Stewart K. 
Rating:
2.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Not a thing maybe more selection

bill S. 
Rating:
5.0

Customer did not leave a comment.

Letha L. 
Rating:
3.0

Customer did not leave a comment.

JANA M. 
No reviews have been submitted for this location.

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