Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no gas in the vehicle and I reached out to someone and never got a response not recommended .
Alexus C
Rating:
5.0
Everthing was ok
Devion G
Rating:
5.0
Everything was fine
Stephanie S
Rating:
5.0
Customer did not leave a comment.
Nicole J
Rating:
5.0
Customer did not leave a comment.
Debra S
Rating:
5.0
Customer did not leave a comment.
Nancy R
Rating:
3.0
Nothing
Pat C
Rating:
3.0
Customer did not leave a comment.
Derrick M
Rating:
5.0
Customer did not leave a comment.
sharon m
Rating:
5.0
Customer did not leave a comment.
Tiffany P
Rating:
5.0
Customer did not leave a comment.
Wendell P
Rating:
5.0
Customer did not leave a comment.
Dennis C
Rating:
5.0
Nice and friendly
IEHESHIA W
Rating:
5.0
Customer did not leave a comment.
Darron N
Rating:
5.0
Customer did not leave a comment.
Latasha H
Rating:
5.0
Customer did not leave a comment.
Darnique R
Rating:
4.0
Customer did not leave a comment.
anderson l
Rating:
5.0
Customer did not leave a comment.
james w
Rating:
5.0
Customer did not leave a comment.
Alaysia A
Rating:
5.0
Give a senior discount
Roselyn W
Rating:
5.0
I picked up the U Haul with the gas gauge reading "7 Miles to empty". I didn't appreciate that very much. I knew I needed to get gas but I wasn't planning on having to do it that quickly. Everything else was great.
Brandi B
Rating:
5.0
Customer did not leave a comment.
Judy S
Rating:
5.0
Customer did not leave a comment.
javon s
Rating:
5.0
Customer did not leave a comment.
Travis s
Rating:
5.0
Customer did not leave a comment.
Tremirra S
Rating:
5.0
Can't beat perfection..This workers here are awesome,very helpful Especially Dave who went above and beyond good customer service..I love this place . Cahokia is blessed
Sameka K
Rating:
5.0
Customer did not leave a comment.
Sharon P
Rating:
5.0
Nothing everything was perfect 😀
GWENELL H
Rating:
5.0
Customer did not leave a comment.
KIERA M
Rating:
5.0
Customer did not leave a comment.
donna n
Rating:
5.0
Customer did not leave a comment.
christina y
Rating:
4.0
Very nice staff
DERRICK M
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
NATHANIEL T
Rating:
3.0
Customer did not leave a comment.
SHABRIA J
Rating:
5.0
Customer did not leave a comment.
KIRK B
Rating:
4.0
Customer did not leave a comment.
CHASITY M
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
Very nice
BETTY B
Rating:
5.0
I usually use the U-Haul facility located downtown St Louis, Mo. But this time I used the one in Cahokia Illinois (Jerome Ln around the corner from my home) and I was treated with the same customer service experience and I will be doing business with them again, I will also recommend both locations to anybody and everybody that'll listen to me. And I'll like to thank the guys at both locations for their recommendations and the patience they had with me while I was understanding and asking questions about their recommendations and services... They made me feel like we were all involved in the difficult tasks of moving, in my latest encounter of transporting an appliance from the store to my home. The only thing is neither one of them wanted me to mention their names... 🤷🤷🤷🤷 I got all love for them both
Angela J
Rating:
4.0
Gas mileage is to high $1.09 per mile. Was not excepting to pay that much.
Dion M
Rating:
5.0
Customer did not leave a comment.
mark m
Rating:
5.0
Everything was great
Sherri O
Rating:
1.0
Customer did not leave a comment.
RITA M
Rating:
5.0
Customer did not leave a comment.
ALBERT H
Rating:
5.0
Customer did not leave a comment.
Barbara B
Rating:
3.0
Customer did not leave a comment.
ANNIKA D
Rating:
5.0
Customer did not leave a comment.
Arnez T
Rating:
5.0
Customer did not leave a comment.
Lamont B
Rating:
5.0
Customer did not leave a comment.
Ashley D
Rating:
5.0
Customer did not leave a comment.
Brent M
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
3.0
Better communication on where to drop off was sent to 4 different locations waited an hour and a half just to be sent to another location to receive my deposit waisted time and money during this trip very stressful horrible experience not looking forward to ever doing again
Monikee P
Rating:
5.0
Customer did not leave a comment.
akram m
Rating:
5.0
Customer did not leave a comment.
Orlando R
Rating:
5.0
The customer service was excellent but the roadside assistance was far too expensive, the prices should be more reasonable.
Kimberly B
Rating:
5.0
They were excellent!! The truck was clean well maintained and everyone was so nice and helpful. I would recommend them to anyone.
Debby P
Rating:
3.0
Customer did not leave a comment.
William M
Rating:
5.0
Customer did not leave a comment.
Lola R
Rating:
2.0
The inside of vehicle was dirty. The U-Haul ran terrible. It felt like transmission was slipping.
September H
Rating:
5.0
The online process was easy. The customer rep at the store was very helpful and efficient. In and out picking up and dropping off.
Donna S
Rating:
1.0
Location could not find my reservation. They didnt have the appliance dolly i needed. Instead thought 2 regular dollys would do. Solf my wife buckle straps when she asked for ratchet straps. Had to pay with a different card because the card i used on the website couldnt be found. Lackadazacle attitude toward the whole process.
Tara M
Rating:
3.0
Customer did not leave a comment.
Derris B
Rating:
5.0
Great costumer service and clean truck
Tarez H
Rating:
2.0
They need to teach all their employees the system as well as manners. No customers want a burp in their face. Also, if you have a rental scheduled at a certain time, the trucks should be checked in and ready. I didn't need to hear him grumbling about trucks not being checked in and how much work he will have to do. I also didn't have an extra 30 minutes to wait. If I wanted the truck at 8:45 I would not have scheduled it for 8:15.
Jessica S
Rating:
2.0
Customer service was poor. The U-Haul truck I rented seemed to be having transmission issues and workers couldn’t seem to do anything about it.
Mahyura W
Rating:
5.0
Customer did not leave a comment.
stephen d
Rating:
5.0
Clean truck. Other than that everything was excellent. The representative were very courteous and people friendly.
Ednorleatha L
Rating:
2.0
Customer did not leave a comment.
Carolyn K
Rating:
3.0
Customer did not leave a comment.
martin j
Rating:
5.0
Customer did not leave a comment.
omar d
Rating:
5.0
Customer did not leave a comment.
CARLECIA M
Rating:
4.0
U Haul needs to update their site with locations that have available trucks. Had to change my plans twice because there were no trucks/vans available or my locations weren't open like the website stated.
Tremirra S
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
Tashaylla W
Rating:
5.0
Customer did not leave a comment.
Connie K
Rating:
5.0
Customer did not leave a comment.
Shameika W
Rating:
5.0
It was a good experience
DANAIA S
Rating:
5.0
Great Service
Willie S
Rating:
3.0
Customer did not leave a comment.
tracy h
Rating:
5.0
They even helped taking the trailer off the truck!!!
Angela S
Rating:
5.0
Customer did not leave a comment.
SHAMONA H
Rating:
3.0
Never received my invoice on the charges of yhe uhaul
I was advised that it would be emailed to me.
CHRYSTAL S
Rating:
5.0
Customer did not leave a comment.
DANIELLE B
Rating:
5.0
Customer did not leave a comment.
bobby w
Rating:
5.0
Add a ramp to load and unload
Reginald S
Rating:
5.0
INITIALLY MADE A RESERVATION THROUGH SOUTHWOODS STORAGE OF COLUMBIA/DUPO. ARRIVED AS INSTRUCTED IN PERSON AT NOON 9/5 TO FIND NO TRAILER (IT WAS THERE THE DAY BEFORE) AND NO STAFF. CALLED AND WENT TO BOTH SITES. CANNOT DESCRIBE THE DISAPPOINTMENT WHEN YOU TAKE THE TIME TO GO IN PERSON TO ARRANGE THINGS AND IT FAILS TO BE DONE.
