Service was good
JOHN R
Customer Reviews for Thrifty Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well; employees were friendly and professional.
SHIRLEY HThe overall location was fine it's the 24/7 pickup anytime service. It was not as easy as it said and the process takes longer than going through a live person.
Kimberly BAll good👍
Addie MContinue to be curtious and respectful displaying good customer service.
Willie DThere was no gas in the vehicle and I reached out to someone and never got a response not recommended .
Alexus CEverthing was ok
Devion GEverything was fine
Stephanie SNothing
Pat CNice and friendly
IEHESHIA WGive a senior discount
Roselyn WI picked up the U Haul with the gas gauge reading "7 Miles to empty". I didn't appreciate that very much. I knew I needed to get gas but I wasn't planning on having to do it that quickly. Everything else was great.
Brandi BCan't beat perfection..This workers here are awesome,very helpful Especially Dave who went above and beyond good customer service..I love this place . Cahokia is blessed
Sameka KNothing everything was perfect 😀
GWENELL HVery nice staff
DERRICK MVery nice
BETTY BI usually use the U-Haul facility located downtown St Louis, Mo. But this time I used the one in Cahokia Illinois (Jerome Ln around the corner from my home) and I was treated with the same customer service experience and I will be doing business with them again, I will also recommend both locations to anybody and everybody that'll listen to me. And I'll like to thank the guys at both locations for their recommendations and the patience they had with me while I was understanding and asking questions about their recommendations and services... They made me feel like we were all involved in the difficult tasks of moving, in my latest encounter of transporting an appliance from the store to my home. The only thing is neither one of them wanted me to mention their names... 🤷🤷🤷🤷 I got all love for them both
Angela JGas mileage is to high $1.09 per mile. Was not excepting to pay that much.
Dion MEverything was great
Sherri OBetter communication on where to drop off was sent to 4 different locations waited an hour and a half just to be sent to another location to receive my deposit waisted time and money during this trip very stressful horrible experience not looking forward to ever doing again
Monikee PThe customer service was excellent but the roadside assistance was far too expensive, the prices should be more reasonable.
Kimberly BThey were excellent!! The truck was clean well maintained and everyone was so nice and helpful. I would recommend them to anyone.
Debby PThe inside of vehicle was dirty. The U-Haul ran terrible. It felt like transmission was slipping.
September HThe online process was easy. The customer rep at the store was very helpful and efficient. In and out picking up and dropping off.
Donna SLocation could not find my reservation. They didnt have the appliance dolly i needed. Instead thought 2 regular dollys would do. Solf my wife buckle straps when she asked for ratchet straps. Had to pay with a different card because the card i used on the website couldnt be found. Lackadazacle attitude toward the whole process.
Tara MGreat costumer service and clean truck
Tarez HThey need to teach all their employees the system as well as manners. No customers want a burp in their face. Also, if you have a rental scheduled at a certain time, the trucks should be checked in and ready. I didn't need to hear him grumbling about trucks not being checked in and how much work he will have to do. I also didn't have an extra 30 minutes to wait. If I wanted the truck at 8:45 I would not have scheduled it for 8:15.
Jessica SCustomer service was poor. The U-Haul truck I rented seemed to be having transmission issues and workers couldn’t seem to do anything about it.
Mahyura WClean truck. Other than that everything was excellent. The representative were very courteous and people friendly.
Ednorleatha LU Haul needs to update their site with locations that have available trucks. Had to change my plans twice because there were no trucks/vans available or my locations weren't open like the website stated.
Tremirra SIt was a good experience
DANAIA SGreat Service
Willie SThey even helped taking the trailer off the truck!!!
Angela SNever received my invoice on the charges of yhe uhaul I was advised that it would be emailed to me.
CHRYSTAL SAdd a ramp to load and unload
Reginald SINITIALLY MADE A RESERVATION THROUGH SOUTHWOODS STORAGE OF COLUMBIA/DUPO. ARRIVED AS INSTRUCTED IN PERSON AT NOON 9/5 TO FIND NO TRAILER (IT WAS THERE THE DAY BEFORE) AND NO STAFF. CALLED AND WENT TO BOTH SITES. CANNOT DESCRIBE THE DISAPPOINTMENT WHEN YOU TAKE THE TIME TO GO IN PERSON TO ARRANGE THINGS AND IT FAILS TO BE DONE.
Brian R