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Tiffany P.
Customer Reviews for Thrifty Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice and friendly
IEHESHIA W.Give a senior discount
Roselyn W.I picked up the U Haul with the gas gauge reading "7 Miles to empty". I didn't appreciate that very much. I knew I needed to get gas but I wasn't planning on having to do it that quickly. Everything else was great.
Brandi B.Can't beat perfection..This workers here are awesome,very helpful Especially Dave who went above and beyond good customer service..I love this place . Cahokia is blessed
Sameka K.Nothing everything was perfect 😀
GWENELL H.Very nice staff
DERRICK M.Very nice
BETTY B.I usually use the U-Haul facility located downtown St Louis, Mo. But this time I used the one in Cahokia Illinois (Jerome Ln around the corner from my home) and I was treated with the same customer service experience and I will be doing business with them again, I will also recommend both locations to anybody and everybody that'll listen to me. And I'll like to thank the guys at both locations for their recommendations and the patience they had with me while I was understanding and asking questions about their recommendations and services... They made me feel like we were all involved in the difficult tasks of moving, in my latest encounter of transporting an appliance from the store to my home. The only thing is neither one of them wanted me to mention their names... 🤷🤷🤷🤷 I got all love for them both
Angela J.Gas mileage is to high $1.09 per mile. Was not excepting to pay that much.
Dion M.Everything was great
Sherri O.Better communication on where to drop off was sent to 4 different locations waited an hour and a half just to be sent to another location to receive my deposit waisted time and money during this trip very stressful horrible experience not looking forward to ever doing again
Monikee P.The customer service was excellent but the roadside assistance was far too expensive, the prices should be more reasonable.
Kimberly B.They were excellent!! The truck was clean well maintained and everyone was so nice and helpful. I would recommend them to anyone.
Debby P.The inside of vehicle was dirty. The U-Haul ran terrible. It felt like transmission was slipping.
September H.The online process was easy. The customer rep at the store was very helpful and efficient. In and out picking up and dropping off.
Donna S.Location could not find my reservation. They didnt have the appliance dolly i needed. Instead thought 2 regular dollys would do. Solf my wife buckle straps when she asked for ratchet straps. Had to pay with a different card because the card i used on the website couldnt be found. Lackadazacle attitude toward the whole process.
Tara M.Great costumer service and clean truck
Tarez H.They need to teach all their employees the system as well as manners. No customers want a burp in their face. Also, if you have a rental scheduled at a certain time, the trucks should be checked in and ready. I didn't need to hear him grumbling about trucks not being checked in and how much work he will have to do. I also didn't have an extra 30 minutes to wait. If I wanted the truck at 8:45 I would not have scheduled it for 8:15.
Jessica S.Customer service was poor. The U-Haul truck I rented seemed to be having transmission issues and workers couldn't seem to do anything about it.
Mahyura W.Clean truck. Other than that everything was excellent. The representative were very courteous and people friendly.
Ednorleatha L.U Haul needs to update their site with locations that have available trucks. Had to change my plans twice because there were no trucks/vans available or my locations weren't open like the website stated.
Tremirra S.It was a good experience
DANAIA S.Great Service
Willie S.They even helped taking the trailer off the truck!!!
Angela S.Never received my invoice on the charges of yhe uhaul I was advised that it would be emailed to me.
CHRYSTAL S.Add a ramp to load and unload
Reginald S.INITIALLY MADE A RESERVATION THROUGH SOUTHWOODS STORAGE OF COLUMBIA/DUPO. ARRIVED AS INSTRUCTED IN PERSON AT NOON 9/5 TO FIND NO TRAILER (IT WAS THERE THE DAY BEFORE) AND NO STAFF. CALLED AND WENT TO BOTH SITES. CANNOT DESCRIBE THE DISAPPOINTMENT WHEN YOU TAKE THE TIME TO GO IN PERSON TO ARRANGE THINGS AND IT FAILS TO BE DONE.
Brian R.it was perfect!!!
RONAY J.Great experience
CARLISS S.They made my moving stress free service was excellent...
ALLIE D.Need more trucks & sizes
ARTHUR B.Uhaul get a up to date uhaul system. These guys were quiet efficient but the uhaul software was less than stellar and these guys said this happens sometimes. Good shop but a big scratch on uhauls end of "paper work"
matt H.I wouldnt change a thing.
DANNIE A.Make sure every customer knows how to operate everything, but the service was very good. I would definitely recommend this UHaul Service to family & friends.
Arkya C.they asked if I wanted the standard package and I was under the inpression that was the $19.95 plus the mileage. However at checkout they charged me for insurance which should have been explained.
JOSEPHINE L.