Customer Reviews for Thumpers Performance & Exhaust

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thumpers Performance & Exhaust

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Brian Z. on

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Tim F. on

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This was the best prepared location for my requested rental anywhere close to Athens. I’ll recommend Thumpers to anyone that needs a truck rental. Thank you !

Sandra E. on

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The tag on this pull-behind trailer was barely hanging on my one bolt because it gets caught when you open the trailer. Otherwise all was fine.

Sandra E. on

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We waited in their office for several minutes, then walked around to the shop in order to get waited on.

Dustin A. on

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I’ll never rent Uhaul again

Cynthia B. on

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Authur W. on

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Y'all need to put the right mileage and fuel on the ticket and stop rounding it up!

wayne S. on

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My only complaint is that the CAB of that truck Reaked of Body Odor something bad... About knocked you out every time you would open the cab door

Andrea S. on

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RICK G. on

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Michelle L. on

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I returned my rental a day early, apparently it was never entered into the system and I received emails and phone calls regarding a “late drop off”. That was not comforting and was an imposition on my time.

jerry C. on

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bonnie H. on

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Franklin P. on

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The destination was known however, There was no mention of a mileage charge going over the allowed miles. I feel I was charged over $40 in error.

John B. on

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thomas C. on

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easy smooth drop off

gary L. on

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Uhaul has become to expensive. 130 dollars for rental plus 30 dollars for gas. I could have hired 2 men and a truck and I wouldn't have had to lift a thing.

michael W. on

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karmen E. on

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I would like to say that only a two day rental option just doesn't make sense, you should have l9nger options available from beginning that are more cost effective for diy movers who don't have a big team of friends & family that can help them, $40 every extra day wasn't too terrible but there could have been a better option available.

Timothy B. on

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DENNIS W. on

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I know of nothing that one could do to make my rental any better. Everything was tops.

JoAnn F. on

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david J. on

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Jeff M. on

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lynne M. on

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gary A. on

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pamela R. on

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Robert H. on

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Very friendly and quick service

Clarence M. on

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Floyd D. on

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GLENN B. on

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GLENN B. on

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I have rented here before, Great staff of Guys..

Sharmonmon K. on

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I arranged for a trailer...ONLY a trailer. When my son went to pick it up, he was told that I had added blankets and a dolly. I DID NOT request those things but, of course, was charged for them. When I was asked online if I wanted those things, I always hit, "No thanks." I have dealt with U-Haul in the past and have always been satisfied. This time, I feel like I have been taken advantage of. I have been honest with U-Haul and have only expected the same in return. If I am able, I will attach the online receipt I was sent after arranging for the trailer.

larry W. on

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Carol P. on

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Don F. on

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Earl L. on

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Pick up was not at location requested and was not notified of this change in advance.

WILLIAM D. on

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Ed T. on

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Mary H. on

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Robin B. on

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glenn b B. on

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greg M. on

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Paul M. on

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pete C. on

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The manager pulled away when I was pulling in.

Kenton D. on

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Nothing new. Employee was helpful and it went smoothly.

Russell B. on

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You did not sent email or text the location where To pick up trailer. Had to go very close Uhaul to get Help

Amine A. on

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Had to wait 30 minutes just for a guy to come in and get us taken care of

Ciara G. on

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The guy was rude and refused to give us our deposit back that we were supposed to get. We dropped the truck off the night it was meant to be dropped off and he said we didn't bring it till after the due time and date. He also told us we still owed $30 because the truck was late. Worst experience I have ever had. I will NEVER use this company again!!

Sharon L. on

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Wayne T. on

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Inform the rentee of the cleaning fee. In fact I had to clean the trailer before I loaded it and would have cleaned it before return to avoid the fee.

Steven F. on

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Timothy M. on

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Hobie W. on

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WILLIAM G. on

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Great job. No suggestions for improving.

JEFFREY S. on

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George A. on

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Do not try and rent a U Hall from JJ Tire. I was supposed to pick up the trailer at JJ Tire and they decided they would not even show up for work on that day. I booked the trailer on line and they should have showed up. At that time I went to TPE and was treated very nice

PEGGY A. on

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I called to find out what size trucks they offered and then reserved online. Pick up and return was quick and efficient.

MARK C. on

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FELIX C. on

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DANA B. on

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CLDAWN Y. on

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jollee B. on

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I had call a made reservation on day before I pick up the trailer and gave that man my credit card number , driver license number and he confirm that the trailer would be ready me to pick up on sat. when I arrive on sat. he ask me for my credit card driver license, second identifcation,he want know what company I work for, my boss name , my boss phone number and address. He piss me off so bad he was not in wheel chair. I would have told him to take that trailer and shove it where the sun do not shine. luckly there were another young gentlemen in store and he was able to help me without all that BS he was Giving me. Thanks to the other gentleman.

ann N. on

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joan F. on

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Very very rude!!!!! Argued with me about what I was told the cost of the U-Haul would be he said he had no control over what I was told. I will find me somebody beside U-Haul to rent from.

MILDRED N. on

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Timmothy M. on

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vicky A. on

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TOM M. on

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TERESA M. on

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It is not the location per say that I had problems with. My reservation as per my email was not reserved. The amount charged per my phone call from uhaul was not honored. I had to make a second trip to pick up equipment as it was forgotten. My $50 reservation guarantee was not honored. I'm not happy

MARISA M. on

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Overall, my experience renting a 20ft. truck was good. Easy pick up and drop off.

JEFF W. on

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Jeremy M. on

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MELISSA T. on

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TINA T. on

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DENNIS Y. on

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kimeko L. on

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TROY C. on

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MARK O. on

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RAY N. on

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jon M. on

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Friendly. Quick. Equipment in good order.

Kristen L. on

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Hands down an incredible experience from Thumpers Performance and Exhaust. I most highly recommend and will definitely use them again in the future.

Philip T. on

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MICHEAL K. on

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CHARLES S. on

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PTSY B. on

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We had to drive about 25 miles out of our way to pick up the U-Haul truck. (They did credit us some miles for having to go so far.) The truck was dirty/greasy in the cab and ran very rough. The "check engine oil" light stayed on the entire trip to another state. They said they changed oil, but didn't re-set the button. We were concerned we would have a problem during the 1-way trip. The pick-up location appeared to be a run-down used car lot.

PASTOR LARRY S. on

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SAMMY W. on

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JOHN S. on

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The agent was very knowledgeable and helpful.

James G. on

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A+

DAVID W. on

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Street address is inappropriate as the facility does not open onto the street used for the address but onto York. Very frustrating to find. Bad experience.

Fletcher H. on

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As soon as I left Athens Alabama, the "oil change needed" message came on. -

James D. on

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I left my cell phone at the dealership on Saturday at 12 noon and went back to pick it up and they were closed. I sent an email to U-haul customer service telling them that I desparetly needed the phone and got no response. I called sunday and spoke to two customer service representatives and never got my phone back.....I went back to the dealership this AM to retrieve it. I was disappointed in the lack of customer service afforded by u-haul.

MARY NELLE C. on

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My overall experience was awful! I called on a Wed to book for Sat. I recieved a call from someone to see if I still wanted the uhaul and was I going to pick it up. I told her I did not book for Wed , but for Sat. Then she said Thumpers didn't have a uhaul for Sat and booked me one in Elkmont. I talked to Elkmont and the lady said to be sure to pick it up before 12:00 because they closed at 12:00 . I was at the business Saturday morning at 9:30. The store was not open even though the sign said 8-12. The uhaul was sitting in the parking lot and I could not pick it up. I called the uhaul number and they found 1 at Thumpers after I had been told on Wed. they would not have one on Sat. Then I drove the Thumpers to get a uhaul. I was very frustrated and on a timeline. also I had someone on the clock to help me move and it cost me time and money. Thumpers was very accomodating. I want to know why the business in Elkmont was closed

Patti B. on

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drop off after store closing

Mark W. on

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FRED R. on

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Cindy Y. on

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Customers should not be overcharged when pick up locations are moved, especially across state lines. Also, there should be an easy way to pick up trailers when locations are supposed to be open and they are not.

Francisco A. on

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trucks good and low to the ground. good gas per miles...No problems with the truck

JOSEPH J. on

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The guys were very helpful to me. They took care of everything.