Customer Reviews for Thumpers Performance & Exhaust
(U-Haul Neighborhood Dealer)

156 reviews

15930 York Ln   Athens, AL 35611

(256) 216-9049

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/25/2021 - 6/26/2021: Closed

Services at this Location:

Contact Us

(256) 216-9049

15930 York Ln
Athens, AL 35611

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/25/2021 - 6/26/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Juvetxy M. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
1.0

When you rent a trailer and you get there and they don't have what you rented so you have to get something else even though I called and left them a message saying that if you have any questions to contact me and I left them my phone number

James M. 
Rating:
1.0

Don't screw people saying they caused damaged which wasn't there when I dropped it off.

Daniel S. 
Rating:
5.0

Very pleased with whole process of renting uhaul for our move. The truck was nice& clean& very professional person when we picked up truck. Keep up the good work!

David C. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
3.0

Reserved truck on line night before pickup but had to repeat info at pickup, I thought reserving would save time at pickup..did not.

Tracy H. 
Rating:
1.0

The person told me the trailer was latched. It wasnt and the tounge went through my tailgate when I pulled the car on it.

Adam L. 
Rating:
5.0

Was in and out in under 5 minutes

austin O. 
Rating:
2.0

No one was wearing a mask. Strut on fender was almost dragging a tire.

David W. 
Rating:
5.0

Customer did not leave a comment.

tim P. 
Rating:
5.0

No need for improvement, excellent service.

Ramon O. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Speedier response times when someone calls into the 1-800 UHAUL phone number.

Neal J. 
Rating:
2.0

Inside of truck was not clean and papers from previous rental were above passenger visor that contained personal info

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Customer did not leave a comment.

Leon G. 
Rating:
4.0

Customer did not leave a comment.

Rance H. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Brian Z. 
Rating:
5.0

This was the best prepared location for my requested rental anywhere close to Athens. I'll recommend Thumpers to anyone that needs a truck rental. Thank you !

Tim F. 
Rating:
4.0

The tag on this pull-behind trailer was barely hanging on my one bolt because it gets caught when you open the trailer. Otherwise all was fine.

Sandra E. 
Rating:
3.0

We waited in their office for several minutes, then walked around to the shop in order to get waited on.

Sandra E. 
Rating:
3.0

I'll never rent Uhaul again

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
1.0

Y'all need to put the right mileage and fuel on the ticket and stop rounding it up!

Authur W. 
Rating:
5.0

My only complaint is that the CAB of that truck Reaked of Body Odor something bad... About knocked you out every time you would open the cab door

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
3.0

Customer did not leave a comment.

RICK G. 
Rating:
5.0

I returned my rental a day early, apparently it was never entered into the system and I received emails and phone calls regarding a “late drop off”. That was not comforting and was an imposition on my time.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

bonnie H. 
Rating:
5.0

The destination was known however, There was no mention of a mileage charge going over the allowed miles. I feel I was charged over $40 in error.

Franklin P. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

easy smooth drop off

thomas C. 
Rating:
3.0

Uhaul has become to expensive. 130 dollars for rental plus 30 dollars for gas. I could have hired 2 men and a truck and I wouldn't have had to lift a thing.

gary L. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

I would like to say that only a two day rental option just doesn't make sense, you should have l9nger options available from beginning that are more cost effective for diy movers who don't have a big team of friends & family that can help them, $40 every extra day wasn't too terrible but there could have been a better option available.

karmen E. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

I know of nothing that one could do to make my rental any better. Everything was tops.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

JoAnn F. 
Rating:
3.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

lynne M. 
Rating:
4.0

Customer did not leave a comment.

gary A. 
Rating:
3.0

Customer did not leave a comment.

pamela R. 
Rating:
5.0

Very friendly and quick service

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Clarence M. 
Rating:
4.0

Customer did not leave a comment.

Floyd D. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

I have rented here before, Great staff of Guys..

GLENN B. 
Rating:
3.0

I arranged for a trailer...ONLY a trailer. When my son went to pick it up, he was told that I had added blankets and a dolly. I DID NOT request those things but, of course, was charged for them. When I was asked online if I wanted those things, I always hit, "No thanks." I have dealt with U-Haul in the past and have always been satisfied. This time, I feel like I have been taken advantage of. I have been honest with U-Haul and have only expected the same in return. If I am able, I will attach the online receipt I was sent after arranging for the trailer.

Sharmonmon K. 
Rating:
4.0

Customer did not leave a comment.

larry W. 
Rating:
4.0

Customer did not leave a comment.

Carol P. 
Rating:
4.0

Customer did not leave a comment.

Don F. 
Rating:
4.0

Pick up was not at location requested and was not notified of this change in advance.

Earl L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

Ed T. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

glenn b B. 
Rating:
3.0

Customer did not leave a comment.

greg M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

The manager pulled away when I was pulling in.

pete C. 
Rating:
5.0

Nothing new. Employee was helpful and it went smoothly.

Kenton D. 
Rating:
1.0

You did not sent email or text the location where To pick up trailer. Had to go very close Uhaul to get Help

Russell B. 
Rating:
1.0

Had to wait 30 minutes just for a guy to come in and get us taken care of

Amine A. 
Rating:
1.0

The guy was rude and refused to give us our deposit back that we were supposed to get. We dropped the truck off the night it was meant to be dropped off and he said we didn't bring it till after the due time and date. He also told us we still owed $30 because the truck was late. Worst experience I have ever had. I will NEVER use this company again!!

Ciara G. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
4.0

Inform the rentee of the cleaning fee. In fact I had to clean the trailer before I loaded it and would have cleaned it before return to avoid the fee.

Wayne T. 
Rating:
3.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Hobie W. 
Rating:
5.0

Great job. No suggestions for improving.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Do not try and rent a U Hall from JJ Tire. I was supposed to pick up the trailer at JJ Tire and they decided they would not even show up for work on that day. I booked the trailer on line and they should have showed up. At that time I went to TPE and was treated very nice

George A. 
Rating:
4.0

I called to find out what size trucks they offered and then reserved online. Pick up and return was quick and efficient.

PEGGY A. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

FELIX C. 
Rating:
1.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

Customer did not leave a comment.

CLDAWN Y. 
Rating:
2.0

I had call a made reservation on day before I pick up the trailer and gave that man my credit card number , driver license number and he confirm that the trailer would be ready me to pick up on sat. when I arrive on sat. he ask me for my credit card driver license, second identifcation,he want know what company I work for, my boss name , my boss phone number and address. He piss me off so bad he was not in wheel chair. I would have told him to take that trailer and shove it where the sun do not shine. luckly there were another young gentlemen in store and he was able to help me without all that BS he was Giving me. Thanks to the other gentleman.

jollee B. 
Rating:
4.0

Customer did not leave a comment.

ann N. 
Rating:
1.0

Very very rude!!!!! Argued with me about what I was told the cost of the U-Haul would be he said he had no control over what I was told. I will find me somebody beside U-Haul to rent from.

joan F. 
Rating:
3.0

Customer did not leave a comment.

MILDRED N. 
Rating:
4.0

Customer did not leave a comment.

Timmothy M. 
Rating:
5.0

Customer did not leave a comment.

vicky A. 
Rating:
4.0

Customer did not leave a comment.

TOM M. 
Rating:
3.0

It is not the location per say that I had problems with. My reservation as per my email was not reserved. The amount charged per my phone call from uhaul was not honored. I had to make a second trip to pick up equipment as it was forgotten. My $50 reservation guarantee was not honored. I'm not happy

TERESA M. 
Rating:
5.0

Overall, my experience renting a 20ft. truck was good. Easy pick up and drop off.

MARISA M. 
Rating:
5.0

Customer did not leave a comment.

JEFF W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA T. 
Rating:
3.0

Customer did not leave a comment.

TINA T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS Y. 
Rating:
5.0

Customer did not leave a comment.

kimeko L. 
Rating:
3.0

Customer did not leave a comment.

TROY C. 
No reviews have been submitted for this location.

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