I had an after hour return and was told to call Will early the following day. He wasn’t there my first call. On my second call he seemed uninterested in checking in the rental and stated he’ll get to it in an hour or so. Otherwise an average experience.
QUENTIN W
Customer Reviews for Thurmonds True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the location is for the customer needs. Big problem with the first location in Durant, Mississippi 👎
janice sUpon arriving to this location I was not able to locate drop off box. I had to drive home 65 miles away on a Sunday. I had to get up on Monday and return to Lexington, Ms. 65 miles to return the key once the store opened.
Joann JThe store agent was lost on how to handle haul reservations and I stay there waisting my time waiting on help .
Laviris BI picked up the equipment from this location and brought it back the same day without anything wrong with it and yet they still didn’t close my account out and I was charged almost $650..
Kendrick HGreat staff
ROOSEVELT SNonchalant attitudes
Gloria JGreat experience!! 👍🏻
Shannon BFelt like I was overcharged & there wasn’t a drop off box..
Anjelica CQuick and easy, just the way i like it! Thanks
Matthew RDon’t charge so much for rates
Derrick HVery remote
Michael MI was over charged and completely cheated. Never again. Two days for $279. + charges. Your charges were outrageous. I have tried to reach out to you just to get smart remarks. 2 days, 85 miles back on time over a half tank of gas left in truck and charges out of sight. I will never recommend this business for service.
Orlean A