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WILLIAM D
Customer Reviews for Tidal Car Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We called this location to enquire about the rental, and were immediately informed they had nothing available despite the fact the website displayed availability for the rental unit we requested. We were told to do the reservation online if it showed availability. Arrived for pick up to find exterior door locked, rang bell and knocked for 10+ minutes. We could see people in the office but they ignored the bell and knocking. Finally reach someone by phone and they open the door. It took another 30 minutes for the person to get the rental paperwork prepared. When we went out to retrieve the trailer, we had to walk through ankle deep snow and then try to pull the trailer out of an uncleared parking lot. This wouldn’t have been possible except we happened to be driving S 4ehe drive with excellent snow tires. All around poor performance.
TANYA AAgain, pretty painless, but there was nothing to sigh, or prove that I dropped it off. I took photos for my own protection.
RICKARD B