Customer did not leave a comment.
adams L.
Customer Reviews for Tienda El Milagro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Learn to speak English. Lady told me not to drop off a AT. It was where I was set up to drop so I just did it on the app. Uhaul sign hanging by one side. Not worthy of being a dealer .
mark W.Waited in the parking lot for over an hour because the woman at the pickup location didn't speak English and could only tell me that she “didn't do the Uhaul.†The man that did do the Uhaul rentals wasn't there nor was he coming that day. After being on hold for over 30 minutes with Uhaul, they ended up having to remotely do the pickup paperwork over the phone. I had movers that get paid by the hour, waiting and my house; ended up paying them for two hours just to sit in my yard!!!
Melissa J.I was really confused about how the drop off actually work there was nobody to talk to because nobody was at that location to get a hold of during office hours supposedly so it was really frustrating
tammy W.I got there at 11:30. Reservation was at 12:30. Was told person that rent uhaul wouldn't be in until around 3 or so although reservation was at 12:30. Luckily we saw someone outside while leaving and they called the uhaul renter and he came in to assist.
ELSUNASS W.First off, the email l received is for Dustin Smith. That is not me.
DUSTIN S.Excellent as always.
William K.I have rented a U-Haul three times in this year alone this was the worst experience I've ever had the check in was awful and equipment that I needed was not available I will never use this location ever again this does not look good on uhual.
Stephanie R.The person didn't speak good English and we had to self return our equipment. No drop box so we had to give the man our keys.
MISTI G.When I reserved my equipment I used a credit card and when I went to pick up the equipment they did not have my credit card number on file from my reservation and it caused me a slight delay. It seems like when a customer uses a credit card to reserve equipment it should be saved so it can be used to pay for the rental.
Wayne R.very poor service! There wasn't anyone there that could speak English well enough for me to understand. I had a hard time getting them to understand that I was wanting to return a trailer. I am not sure that the trailer I returned was checked in correctly. They didn't inspect the trailer. Just told me to unhook it and leave. I had a issue with the trailer leaking and some of my furniture got wet and was damaged by getting wet. I just got aggravated and left after unhooking from the trailer..
vick D.Pre-register. They tried to be helpful, but the only person who could process the rental had to come back to make it happen. Telephone number listed rang to fax line. Contact info and address on rental contract were all incorrect. English was not their first language and computer shills not their forte.
richard M.I was in a hurry to drop the trailer - arrived to be told I would need to return the following day to return. No real explanation! Called uhaul, friendly agent did asssist, but an true inconvenience
Doug J.Service was very slow. No furniture pads were available even though I had paid for them in advance. I had to go to another U-Haul dealer to get them.
Kevin C.No one was present when I dropped U-Haul. I took a picture of the odometer reading, so there would be no question of the day, time or reading when I dropped the key in the box at 8:21 a.m. I was shocked to learn I was charged for an extra day and extra coverage. I phoned the company at 912-501-3041, and was told I would need to speak to the manager, but he wasn't in. When I tried to email the address listed in the body of the email which included the bill - 77904_AFM@uhaul.com, the email bounced back. I have called customer service. I would not do business with this company.
Vickie S.I was told he over charged me and he didn't have equipment that I wanted and the truck was on empty but I had to leave it 1/4 of a tank.
Belinda M.The gentleman was very nice towards me. Awesome services!!!
Marie M.