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Haley B
Customer Reviews for Tienda El Milagro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everyone at this site was very helpful. The young lady the day before as well as the guy who helped me the day of were quick to get me going.
Daniel SNo communication. Gave me the wrong dolly. Was not polite
ceba jInitial person on staff did not fill out return info for the rental. Only after I called did someone appear to return the rental.
Vernetta SNothing
Samantha UThe u haul wasn’t clean inside & trying to make pick up was compilation due to the lack of understanding each other, and the check engine light was on the whole time and that had me scared the whole way and back ! And it drank the gas . I returned it and the lady just said ok and I filled it with way more gas than it had when I received it .
brad mThe paperwork showed 1/4 tank of gas but only had an 1/8 I told store owner and he said paperwork would t show below a 1/4 Also need $$ back for miles not used
christopher sThe truck I rented leaked on the inside when it rained and wet some of my things and the steering wheel was messed up
kimberly wThe person working there did not speak English and had to call someone to come to location to check my reservation. Same problem when I bought unit back.
Janice RThe lady at pickup was clueless about everything! The truck was on 3/4 tank of gas and the change oil light was on! The truck did not drive well and we had a long ways to drive ! I was t told I could reserve with my discover but actually pay with my Visa card when picking up truck and that did not happen as they charged my Visa card! This experience was not a good one! The hand and furniture dolly were not fastened in any way either! Next time I will use Penske
tania kSTUPID GUY BARELY SPEAKS ENGLISH! THE TRUCK WAS FULL OF WATER AND SOAKED MY SHOES!! NO GAS IN TRUCK, COULDN'T FIND RIGHT KEYS THE FIRST TIME. BEER CAPS IN CUP HOLDER. TRUCK MADE WEIRD NOISES FROM REAR AXLE. CHARGED ME FOR THREE DAYS WHEN I ONLY NEEDED ONE OR TWO. FORVED ME A ONE WAY WHEN I WANTED TO RETURN TO HIS LOCATION! HE DOESN'T KNOW THE SIZE OF HIS TRUCKS.
Linzy BProfessional staff and great equipment. Will recommend and use the location for future rentals.
Luis RThey are open on Sundays but your site says they aren’t.
Andrew ANo English and a bumpy ride to park. Wouldn’t check me in like usual. They were open
Jeff AReturned my rental truck back to this location. The lady was friendly.
Sheila ARented a 26ft Uhaul a month ago and I must say that drove much better than the 15ft we just rented
Charles WI was told I can drop my reservation here, but the owner failed to mention I'd be charged an additional 175$ for not bringing the truck to the location that was originally specified.
Tim OLearn to speak English. Lady told me not to drop off a AT. It was where I was set up to drop so I just did it on the app. Uhaul sign hanging by one side. Not worthy of being a dealer .
mark wWaited in the parking lot for over an hour because the woman at the pickup location didn’t speak English and could only tell me that she “didn’t do the Uhaul.” The man that did do the Uhaul rentals wasn’t there nor was he coming that day. After being on hold for over 30 minutes with Uhaul, they ended up having to remotely do the pickup paperwork over the phone. I had movers that get paid by the hour, waiting and my house; ended up paying them for two hours just to sit in my yard!!!
Melissa JI was really confused about how the drop off actually work there was nobody to talk to because nobody was at that location to get a hold of during office hours supposedly so it was really frustrating
tammy wI got there at 11:30. Reservation was at 12:30. Was told person that rent uhaul wouldn’t be in until around 3 or so although reservation was at 12:30. Luckily we saw someone outside while leaving and they called the uhaul renter and he came in to assist.
ELSUNASS WFirst off, the email l received is for Dustin Smith. That is not me.
DUSTIN SExcellent as always.
William KI have rented a U-Haul three times in this year alone this was the worst experience I’ve ever had the check in was awful and equipment that I needed was not available I will never use this location ever again this does not look good on uhual.
Stephanie RThe person didn't speak good English and we had to self return our equipment. No drop box so we had to give the man our keys.
MISTI GWhen I reserved my equipment I used a credit card and when I went to pick up the equipment they did not have my credit card number on file from my reservation and it caused me a slight delay. It seems like when a customer uses a credit card to reserve equipment it should be saved so it can be used to pay for the rental.
Wayne Rvery poor service! There wasn't anyone there that could speak English well enough for me to understand. I had a hard time getting them to understand that I was wanting to return a trailer. I am not sure that the trailer I returned was checked in correctly. They didn't inspect the trailer. Just told me to unhook it and leave. I had a issue with the trailer leaking and some of my furniture got wet and was damaged by getting wet. I just got aggravated and left after unhooking from the trailer..
vick dPre-register. They tried to be helpful, but the only person who could process the rental had to come back to make it happen. Telephone number listed rang to fax line. Contact info and address on rental contract were all incorrect. English was not their first language and computer shills not their forte.
richard mI was in a hurry to drop the trailer - arrived to be told I would need to return the following day to return. No real explanation! Called uhaul, friendly agent did asssist, but an true inconvenience
Doug JService was very slow. No furniture pads were available even though I had paid for them in advance. I had to go to another U-Haul dealer to get them.
Kevin CNo one was present when I dropped U-Haul. I took a picture of the odometer reading, so there would be no question of the day, time or reading when I dropped the key in the box at 8:21 a.m. I was shocked to learn I was charged for an extra day and extra coverage. I phoned the company at 912-501-3041, and was told I would need to speak to the manager, but he wasn't in. When I tried to email the address listed in the body of the email which included the bill - 77904_AFM@uhaul.com, the email bounced back. I have called customer service. I would not do business with this company.
Vickie SI was told he over charged me and he didn't have equipment that I wanted and the truck was on empty but I had to leave it 1/4 of a tank.
Belinda MThe gentleman was very nice towards me. Awesome services!!!
Marie M