Customer Reviews for Tiger Mart 68

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tiger Mart 68

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LaTondra L.
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This site was a terrible experience from start to finish. I completed my pick up in the app. I went into the store to show my screen and pick up the keys and was told they couldn't provide me. First, I was told I couldn't get the keys because someone else had a reservation. Then I was told the keys were not on the premises. I arrived at 8:29 for a 8:30 reservation and did not receive keys in hand until after 9:00am. I even called Uhaul for assistance and the site still refused to give me the keys. I honestly felt as if this store felt I was lying about my reservation and perhaps planned to steal this Uhaul?? They were very rude and not willing to listen to myself or the Uhaul representative. I listed references for my rental (as I have in the past) and this location proceeded to text and call them for reasons unknown even though the rental was already approved and I was awaiting the keys. I continued to let the site know all I needed was the keys. To add to my frustration, I rented a dolly with my reservation and while I was waiting I was told that was unavailable. So now, not only do I still not have keys but you do not even have all the items I requested. ALSO, I find it interesting that they supposedly could not provide keys or find my reservation but they knew I requested a dolly. I FINALLY received permission from this store *even though Uhaul already provided) to get the keys at 9:01am. Suddenly the keys that I was told were not at the store appeared from behind the counter and they were rudely thrown on the counter for me to pick up. When I took the truck, the inside cargo was NOT cleaned, there were food remnants, a white substance, and other trash on the floor. At this point I needed to get to my location, as I was already late so I just left. This location was rude and unhelpful and I really believe Uhaul should reconsider using them as a neighborhood pickup station.

Jeffrey W.
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Manager was very helpful and friendly

angie F.
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This location needs a beetter system for checking in. The lady had to call my information in on her cell phone. When I returned it, I only had the uhaul for a few hours, and I think I got overcharged

Brenda F.
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Customer did not leave a comment.

Timeka M.
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But please make sure you ask the quote because my cost to drive just 30 miles was a little high at least to me it was. So get your quote before you pay just my advice but other than that the people where very nice.

gailer J.
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Be there at that location when you say you going to be there instead of leaving going to the bank coming back hour and a half later didn't get the truck until 10 a.m. it was scheduled for 8 bad experience will never use this place again

SHAWANNA P.
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Customer did not leave a comment.

Dorothy W.
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The light in the inside we're my stuff go keep going out need to be fixed

kimberly B.
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worst customer service ever. had to wait over an hour for service and then i was charged for insurance i declined.

precious M.
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We setup an appointment to rent at the facility at 8:00am and the attendant did not arrive until 8:50am. Although he was very professional and apologetic, it put us out of schedule for a project we needed to complete. This tardiness caused the rest of our scheduled day to be out of order...

Taiteana C.
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Great location

Judy S.
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Recieve excellent customer service, the truck drove smooth and well maintain. Thanks.

LaQuinta L.
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Thank you

jerome D.
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The owner was late 20 minutes and attempted to force me into signing the review for the gas, inspection, and miles without letting me see the condition. I asked him "how could I sign that verifying he has is full in unless you give me the keys?" Once I received the keys I noticed the gas was only 1/4 full. The entire process seems unprofessional and took longer than it should have, it took an hour and I was the only person there.

Barry S.
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I reserved a 15' truck, utility dolly, furniture dolly and 1 dozen moving blankets at a U-Haul facility 1/2 mile from where I needed to be in Dallas, TX. I received an email confirming my pickup location at a "retailer" miles away. Upon arrival at Tiger Mart, there was no signage indicating it was a U-Haul retailer. The only indication I was at the right location was my reserved truck parked around the side of the building. When inside and asking for the U-Haul rep, I waited for more than 10 minutes for Mohammad Hossain to come out of his office to help. Only to find out, Tiger Mart does not have the blankets and dollies, I have to go to ANOTHER U-Haul facility a couple miles FARTHER away. My fiance' called U-Haul Customer service only to be hung up on. Calling back we got someone more helpful. Then, I was over-charged for the truck by Tiger Mart as he charged me 10% tax instead of 8.25%. When I brought this up he just looked at me and says, "I don't know, that is what machine says". Mr. Hossain could have at least acknowledged me then completed what was so important in his office. He was as helpful as could be having been hung out by U-Haul Corporate. I am retired Army, I live and work in a military community. I will discourage any person from using U-Haul and if I could I would have U-Haul put off limits to military persons and their families.

Chasidy O.
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Customer did not leave a comment.

Nichol B.
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Get a new sales person. He did not explain anything about the truck or how much i had to pay. Nothing

DAVIDA H.
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Customer did not leave a comment.

maragret S.
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Customer did not leave a comment.

PATRICIA Z.
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This truck had bad breaks! Could have had accident, better servicing before You lease!

Shaneka J.
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I requested a dolly and I did not get it and was still charged for it

John H.
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Customer did not leave a comment.

PATRICK C.
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Customer did not leave a comment.

Cindy N R.
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No comment.

TOMEKA S.
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TigerMart staff need more customer service training. They also need to avoid charging customers for rental equipment not available with the vehicle.

Don C.
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My reservation payment would not process. The pickup took nearly an hour to complete and I was the only customer.

Janelle L.
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Customer did not leave a comment.

ralph D.
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Customer did not leave a comment.

ARNOLD P.
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Good service, but mix-up on reservation location. Good rates, fast and efficient. I will use again and recommend to others.

AMBER W.
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Customer did not leave a comment.

vannessa K.
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Everything was good everybody was nice and friendly.will surely use again and tell other

No reviews have been submitted for this location.

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