The location was close to my daughter’s house in which it made our journey back to Fl so much easier. The gentleman at the pickup point was very efficient and professional. I was very impressed with the quality time he gave the customers in front of me. Also the area was fully stocked with supplies just in case you needed it. I felt a sense of relief that I was going to be taken care of and was sent off with all questions and concerns answered. I greatly appreciated it.
Devorah P
Customer Reviews for Tiki Graphics & Signs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please mow the grass in the parking area
Christopher MI felt like I was doing all the tasks of a U-Haul employee, however instead of getting paid for the work, I was doing it to avoid getting hit with fees. This is a worse experience than it used to be. Has nothing to do with the location, has everything to do with corporate
Michael EINSPECT YOUR VEHICLES THOROUGHLY BEFORE RENTING THEM OUT FOR A CROSS COUNTRY TRIP. MY FAMILY CAME SO CLOSE TO BEING KILLED DUE TO NEGLIGENCE.
TANYA STest the truck maintenance first, then rent it for an easy moving process
TAMITRIA JHard to do the application. Not any reception. Néd to upgrade their service.
Christine CNo gas in truck and odometer was wrong was charged extra
Sam FThe drop off location was closed till 10am so I went by at 9am to see if by chance they were there. I got it dropped off by 9am but was still charged for an extra day. I will never use your company again if I am not refunded that $28 dollars
JOSEPH DMuy amable y me ayudo a desmontar el Dolly de mi camioneta gracias
JOSE MFast and Friendly
Nelson SGreat customer service, and was very polite. I would definitely go back to this location if I need to rent a U-Haul truck again.
Steven NThe man there met me in the parking lot and checked the truck in and I left. He was very polite and very helpful. Thanks!
Jason BThe person there needs more experience
Michelle GAll good except there was a taillight issue with the brake/blinker on the passenger side. Running lights worked good. I was satisfied overall with my experience
Curtis GI understand the tow dollies sit in the weather. That said, it would have been nice not to have to fight with the rachet mechanisms to free then enough to operate.
Steven WNorhing
Rob aI had no issues with the location… they were prompt and the online appointment was perfect
Anthony SI don’t know how they continue to operate with the lack of space available for parking… I’m happy I went when I did bc if anyone had returned anything else before me, I don’t know where I would’ve parked, esp since they done let u park in the available spots, so it’s the Wild West behind the store to get in where u fit in…
GEROLD BWhile Christopher was professional and mostly on time, the EQUIPMENT was worse than terrible. The driver’s sun visor constantly flopped down into my field of vision (big safety hazard) and could not be secured or fastened out of the way. 0% oil life message flashed at me the entire trip and the vehicle would shift into passing gear and stay there for miles for no reason, even on flat road. There was also a constant rattle from the drivetrain that I had to listen to for the entire trip because I couldn’t get the radio to pick up one station clearly. Additionally this was the most uncomfortable 6 hours I’ve ever spent in a vehicle. This van should’ve been retired or sold as scrap YEARS ago. It’s not the type of equipment I’ve come to expect from uhaul but rest assured, I’ll take my business to Budget, Ryder or Enterprise from now on. It sounds cliche and I hate to say it but you’ve lost a customer.
James Hcouldn't see the uhaul sign from the road. i had a 26' truck and this place is only for maybe 15'.
moses eThis is wrong. I did not drop off here and you are incorrectly charging me.
Richard TWell I returned the truck 3 days before and with some less of gas like $7.00 less and they charge me $37.88 for that gas I underhand the policy but I guess was not fair, top of that the person received the truck was not nice. because I had to park the truck for him. Just I was not satisfied with that location!
OSCAR FGreat customer service. Very respectable gentleman at this location. He was nothing but courteous the entire time.
Clefo TI don’t have any gripes about the location or employees. But, we had two uhauls cancel on us before we were able to get one. The uhaul website needs to state “if you are late we are going to cancel your pick up” We thought since we had reserved the truck for 7 hours we could pick it up whenever.
Kara wDrove very well nice an clean great cx service
Lakeita DYou should keep in mind that when someone is renting a one way especially when they are travelling over 1000 miles, a transport with cruise control should be provided along with transponder option for the tolls. Atleast option at pickup would be appreciated
Subra AI was charged a cleaning fee but I swept out the truck and wiped down the inside it was cleaner at drop off than pick up
James BLocation is in a bad part of town and I had to stand around outside waiting for U-Haul to call a second contact in order for me to use the contactless pickup. If this had to be done, why couldn't it have been a part of the early check-in process instead of waiting to do this on-site? I do not plan to use this feature again and will only book with U-Haul if my pickup location will be open.
Frank CWent very smoothly thank you
IAN JWe were not given furniture pads that we paid for. We also had to call U-Haul for help as we were not given the lock box code causing an hour delay.
Zachary SThe drop site was very small & off of the main road.
WILLIAM SOver charged my card $200 for two hours and 1/8 of fuel
YAKARII FLocation is entirely to dark with no lights where the uhauls are. It is definitely not safe for a woman to pick up alone
Breona W