The weather made it very difficult to connect up the trailer. The service provider should have at least pulled the trailer out of the snow and ice instead of expecting the customer to do that. The trailer was actually frozen to the ground and I had to call for assistance and wait until someone arrived. The trailer should have been ready to go since the service prover knew it was rented a day in advance.
Roger F
Customer Reviews for Timbes Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely friendly. We were a day late dropping off due to the severe winter storms in the area. The Timbes Tire staff made sure to plead our case and arranged for us to be counted as on time due to the weather.
James TVery helpful staff - easy to drop off
Chris SPhantastic, easy as can be. go for paperwork, hook up & go. Trailer towed well, was clean. returns even simpler.
TOM GI love the experience I have with this location. Everything was going good, except I wish the checkout process was a little bit faster.
Vuthy NThe truck had a cigarette left on the dashboard. The car dolley was in bad shape; broken fenders, bent ball lock, the right tail light is messed up and wouldn’t come on until you hit a bump causing it to flicker. Overall, great customer service but, the equipment was not well maintained.
Thomas MProvide assistance for hooking up and disconnecting the trailer.
George WTimbes is fantastic. Uhaul’s prices are outrageous. $40 per day + mileage…really?
Thomas PReservation was for a truck and transport No truck no assistance with the transport hook up
Robert CUnfortunately, the car hauler was not suitable for its intended purpose. The online system confirmed it would work to haul a 'tractor'; but it never asked me to specify 'what kind of tractor?'. I found that a Kubota BX25DLB had too narrow a wheelbase to make it up the pair of ramps. I had to go out of my way to borrow another car hauler from a friend in order to transport my tractor. When I asked the dealership if they might have a suitable flatbed for next time, they said U-haul does not offer a viable option for my needs.
Spence KThe location is very accessible, just off the highway. Inside is neatly decorated with vintage automobilia. Everyone I spoke with seemed helpful, however, we waited a long time due to an issue with our moving truck. This time lost was frustrating. The location or whomever is responsible for inspection should be more up-to-date about maintaining issues related to their trucks so that the customer doesn't suffer the consequences.
Phillip HLady was rude after waiting 45 min to pick up this truck Also, did NOT receive the dollies that were rented the week before. Terrible UHAUL location.
Candy PI had to make sure the truck had 3/4 tank of gas when I returned it although it only has 1/2 tank when I picked it up.
Timothy RBest service anywhere
Denise TWe love this location. We have our truck serviced at this drop off also. Very friendly and helpful staff. Will use this location in the future.
DEBORAH HCALLED WERE TO PLACE UNIT ON SATURDAY WAS THERE AT 5:30PM SAW PERSON ACROSS STREET TOOK PIX ,OTHER PEOPLE WERE DROPPING OFF TOO HAVE THE GALLS TO CHARGE EXTRA DAY 4DAYS LATER YOU NEED TO LOOK AT THEIR CROOKED BUSINESS PRACTICES. SPOKE TO U HAUL AND FIELD MGR REVERSED CREDIT IMMEDIATELY & CHECK THEIR GAME . WILL NEVER USE THAT PLACE AGAIN.THERS MORE BUT I'M DONE
joseph cTimbes employees unfamiliar with vehicles. First time I went to rent tow dolly they refused to rent one to me claiming that uhaul online system would not let them. I returned home, made the reservation on-line and returned to pick up the dolly. (She didn't like that either. She let me know too.) Employee simply didn't know the difference between a Ford Ranger (4 cylinder) and a Ford Ranger Edge (V8).
Mike FBetter info for after hours drop off. I got lucky and an employee just happened to be at tire shop or I would have had no idea of drop off procedure there. The online drop off couldn’t locate me even though location was allowed. So I could not use online drop off.
James TDrop off location was across a busy major highway with no one at drop off location so you would know who to talk to or where to go to turn in the equipment. Had to find out from a store owner not related to this business.
THOMAS DIt was perfect.
Glenn DVery friendly service
April CHard to find since Timbes had no number on their building. People there were very helpful!
MEADE MGreat location, easy access.
DEB HI got charged $36.00 for gas because they said it wasn’t where it should have been. When I put gas in it, if it wasn’t right on the spot it was close. My husband is not working and that $36.00 that was taken out of our account was bill money. I know it didn’t cost that much to be where it needed to be unless someone filled the truck all the way up. I am very disappointed cause I didn’t intend for that to come out of my account. I knew we went over the mileage.
PENNY BThe lady's that helped were awesome. They made things very simple. Much appreciated!
Keith MMore training , on the rental process. From the employee at this facility!!
sandra cNo labeled drop box. We returned the truck after hours and had to call for directions as to where to leave the key.
Marty MNice people
James KNo improvements needed
steve bThis place was awesome. I hate that I had to drive all the way to Burnsville after my reservation in Tupelo was ignored. Compared to the absolutely terrible experience in Tupelo to this wonderful place, it was a joy to walk into such a great location. Again, I'm just generally pissed that I was told my truck wasn't available and had to drive an hour away to get the nearest available truck.
Joseph CFast check-in, very efficient.
William NThe representative at this location told me I could drop off before close at the location in Pearl, Ms. It was never brought to my attention there would be an additional charge at the hour I dropped it off.
TONI PShe was very rude. Sent us to get gas in the truck then we came back 10 minutes later and didn’t even know why we were there. Very rude.
JILL MThe truck needs repairs because it used way way too much gas. We have rented the same size truck before and traveled the same and never used that much!
Jason SSee previous comment for original pick up center.
carolyn rI have been getting the run around on my refund for over two weeks now
Jeremy MThe inside of the truck was very unclean. The service was nice enough but very slow.
John SNothing
David MI had rented with Ferrell's Appliances in Corinth. When we arrived, they no longer had the trailer we had needed. They believed that UHaul had emailed us letting us know of the problem. I had never seen any email. This was for a high school theatre competition and it was totally unacceptable that we would have had to drive to another town, albeit close, in order to get a trailer that we had already rented. The two businesses worked out the issue and we were able to get from another business the trailer, even though our school check was made out to another business. That's not the way to do good business, UHaul. It's obvious you don't care about the needs of your customers. I'll not forget this next year when I need another trailer for the same high school theatre competition.
RICK BIt took a 20 minute wait and a phone call to the rental desk before someone came out to the equipment to help my wife hook it up and check it out. They need to make sure that an employee is going with the customer to get them on their way.
James FThe high school band used this to transport our instruments to an away football game. More than likely we will continue this for the rest of the season and completions. This worked great!
Christopher CDid not get to pick up the truck in the town I requested and had to pay for the extra mileage. Not happy about that.
George CWorked great , in like new condition .
James MMy husband called to book and asked for Corinth pickup. He also discussed cost and told the sales person no insurance. We got an email confirming Corinth but ended up having to pick up in Burnsville. My parents were picking it up for us. The trailer was very dirty and the bottom was full of red mud/dirt. My dad had to spend a lot of time cleaning it out just so it was usable. The sales person at pickup was rude to my parents and also charged them insurance. When they asked what it was for she either could not or would not explain. They chose the cheaper one still not knowing what it covered. The sales rep on the phone was very nice but the one at pickup would make me not ever use them again!
bill pSo thankful they helped us get everything straightened out about the Uhaul since the lady at the pickup location was NO help at all and had our paperwork messed up. They got it all fixed for us at Timbes!
Benjamin PNothing. These people are the best!!
MARANATHA B