Improve the app for no contact rental. I rented the U-Haul a few days prior and when I went to pick it up the app said I still needed to be approved. I didn't have the information until I was already at the location attempting to get my rental. It held me up and made it more difficult to rent.Mary B.
Tint Masters Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Samuel S.
Make sure your equipment is clean and without problems before renting.ERIC A.
We had to wait a while for the U HAUL computer terminal to come up as I was the first customer there to pick up the trailer. Enjoyed visiting with your rep while I was waiting.Roy K.
Daniel was very helpful. My UHaul experience at Tint Masters was one of the Best! I will definitely use this location in the future.Troy H.
Not a thing it was all goodsteven M.
This rental was perfect I've had issues in the past but this one went very smoothKelly R.
Nothing he did a fantastic job I really enjoyed my experience with him.Cindy B.
Customer did not leave a comment.GAY P.
The hook up was substandard. Uhaul ball was the improper ball for the hookup causing the truck and trailer to bow down close to the road and the chains to be too close to the road.Harold H.
Customer did not leave a comment.Milton P.
I'm not sure I would recommend this location to anyone. I was there to p/u the truck at 9:00 when business stated it was open, the attendant didn't arrive until 9:15. I rented the truck for 24 hrs w/the understanding that I was just using the truck in town and would probably return within a few hours. I was told the less hours I used the truck would reduce the hourly charge for mileage. I used the truck from 9:30 to 2:30 but was still charged a $1.00 an hour so I didn't have to hurry because the rate was NOT reduced. The app didn't work when returning so I had to place to call to UHaul and spend over 30 minutes to return. Overall not a good experience. I will say that when I contacted this location they did have the courtesy to return calls. I first called a location on Hillcrest Road to inquire about using a truck, it would have been closer for us, but they have never returned my call to date!susan A.
Customer did not leave a comment.Mathilda R.
Customer did not leave a comment.bRANDIE B.
Customer did not leave a comment.Travis M.
Customer did not leave a comment.Sarah R.
Nothing, everything was quick and easyCarolyn Q.
Customer did not leave a comment.jacob T.
Very knowledgeable about Uhaul contracts and noted an incorrect charged amount; called billing center and resolved issue. Very helpful and was definitely customer focused.John S.
Return was a easecarl T.
The cab of the truck was a mess.Tom L.
I was suppose to pick up my truck at 10am that Saturday. They guy was an hr late. I was suppose to return the van with a quarter tank. I filled a lil more than quartet tank. And was still charge a $50 fee. They said it was at an 1/8 tank. Also I requested 2 dozen furniture pads. The guy said he only had 11. So I went again and got them. Then when I returned, they charge $20 cause there were missing 13. I only had 11in the first place. Very unorganized, and overcharged for things that were not my fault.Dino M.
Customer did not leave a comment.CYNTHIA G.
It wasn't clean. But the personal was nice.anneliese D.
The person who attended me was really nice, but I am not happy with u haul, because they made me to pick the van up 12 miles from my home, and I know that there are other locations near my home ??Francisco C.
Customer did not leave a comment.STEWART V.
Customer did not leave a comment.BOB J.
Customer did not leave a comment.Gina M.
Nothing. I just need to make improvements on my reservations in the future. I would like to have a more flexible pick up especially when traveling like last night.PAULFRY J.
I rented the 26 ft truck. ALL WAS GOOD EXCEPT THE LOADING RAMP WAS TOO SMALL FOR THIS SIZE TRUCK. TROUBLE LOADING AND UNLOADING WITH SUCH A SHORT RAMP.JUNE T.