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Deborah S
Customer Reviews for Tint Shop Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up and drop off were great. The tint shop guy did well. The reservation side working and with the national side was very unorganized and a hassle
RONALD BI had to move one thing from one place to another in the same small town. The overall charge for this was excessive. Perhaps you could consider a flat rate charge for this type of service. I am a senior citizen and do not have access to a truck for such a small job. I'm sure I'm not the only one in this type of circumstance. Thank you for your consideration.
Marilene RPerfect experience and staff was great to work with
John BThere was no one at the location. Even though it was during their business hours, no one was there and no one ever answered their phone. Both before the time of reservation and during. I never got a call to confirm my equipment either. It took me an hour just to get the truck due to issues checking in online. And now I have a random $12 charge with no explanation on top of it. Awful experience.
Isaac RFrom making the reservation to the pick up and drop off everything went quick and easy. The trailer was exactly what I needed to haul my motorcycle home.
Gery RKind owner, small lot so very helpful in helping park the 26ft and AT off the small side street. Took the time to give me a receipt of our military records because my printer is packed.
ERIN AExcellant
JEFFERY BBest customer relations agent in the business right here at the Tint Shop. Don’t change a thing! 😊
Pat MBoth the pickup site and the drop off site were very efficient in the process. I would recommend them both to anyone who asks me. The equipment was both clean and functioned as expected.
GLEN MUhaul regional manager, Mike Neice, went above and beyond to make sure I had everything. He deserves a bonus
Jesse FMostly typical but I mentioned that my return location was not convenient, since I was ending the "move" in Georgetown, KY and there weren't any UHAUL locations listed for Georgetown. After I left, the rep at Tint Shop called the area manager and they found that the Georgetown locations (3) weren't listed for some reason. The area manager changed my drop-off location for me, so it was closer than where I was going to have to drop it off. This was a nice touch!
PHILLIP WThe only thing I would change is the mileage prices. I live on a fixed income and 79 cents per mile is very expensive to me. But they have to go by what U Haul says I guess.
CARMAN RThese folks salvaged a terrible experience! Prior to dropping off at this site, I swore I would never rent from U-Haul again! The front end of the experience was horrible!
ORRIN WIt was all good and clean I just had trouble with the app because I rented it when they wasn't open
Tammy JThe business was closed for return when its hours were to still be open. We were charged a cleaning fee from the previous dealer not having it cleaned. Lesson learned.
Melissa FThe main downside to this location is that the parking lot is a little smaller and parking needs to be better defined. My rental truck would have been blocked in by another truck had I not of pulled up while the other customer was checking back in.
Russell RThe app said it would validate that I parked the return in the right place; it did not. It could also not process my photos of the dashboard. I returned this after hours, so I can't comment on location and personnel. Also. the resistance to shifting gears may indicate a transmission problem with this truck.
Andrew CHad a great experience with super friendly service and will be using them again when UHaul is needed!!
Patrick DThe app didn't work. Said I had no reservation. Thank goodness the business was open. They were so helpful and kind!
Amanda RI’ve been to three locations in the area and this was the best of them all. Very nice. Thanks
Fred K1. At almost the last minute, I was told that the 20 extra moving blankets I ordered might only be about 6, if I was lucky. I know this is so much as a result of other customers who mistreat them and steal them. If having them on hand is so problematic, U-Haul should stop offering this as one of a million add-ons. Otherwise, every location should have lots of extras on hand - courtesy of U-Haul International. 2. The truck was stuck between two other trucks, and behind another truck. If I had needed to pick up the truck with self-service after store hours, I would have been in a pickle. 3. The location owner was 10 to 15 minutes late, with no notice that it might be a possibility.
Robert CParking was tight.
Richard BInstructions weren’t clear as pickup was done online. I had to get assistance from calling a U-Haul representative.
Jack KThe truck I rented, shook and felt like transmission shutter or something within the powertain
DUSTIN HNothing.
Millie FCloser locations of item I rented.
Anthony AThe truck looked like they had been hauling hogs!!!!!!
Norris HThe truck did smell like cigarette smoke.
Christopher KMore supplies
Charles WThe company itself is greedy and look for pathways to charge people for hidden or unknown reasons. Greedy and fraudulent behavior as a company. Will never use their resources again
Gregory Wthe paople who operates the rentals are really good people,very helpful and courtesy.
Charles BShe was extremely friendly and helpful
Kim HThis location was a replacement drop off location for my rental, because the original drop off location was selected for an after hours drop off, but that other location was locked down at 5pm, with padlocked gates blocking off their driveway. ATTENTION U-HAUL! Please RE-VERIFY with all your dealerships, who will accept & who will not accept after hour drop offs, and make this information clear to see on your website.
Gordon BThey were closed
Phillip DVery helpful and informative.
Tim LThere was nobody there. Went back twice. The unit was clean but still was charged $25 cleaning fee. I was also supposed to get $ 100 back but don’t see a credit yet.
DANNY NTrailer was dirty and had ants on the inside.
Michelle GI was completely satisfied. They were very helpful, answered all my questions and helped me decide the best size trailer for my needs. I would highly recommend them.
Dwayne EUhaul will rip you off
Daniel FNice location at a ‘tint shop’ but no one was present to assist with the unhook and off loading of the trailer….
Jack WI thought they were professional and helped me decide on my needs.
Yvonne MMy favorite place for rentals near Danville!
Derek WTruck was rough,
Ronald Every good experience
Mark U