My wife picked up the trailer for me and Michelle at Tire Trax in Hattiesburg, MS done amazing helping my wife hook the trailer up!!!
Michael C.
Customer Reviews for Tire Trax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was all good
Mark B.Friendly and awesome staff members. Once we found out that my reservation was moved to another location, across the city, they were able to assist with another trailer rental to keep me from traveling further to pick up my original trailer request.
Ernest H.My card was charged another $50
Porshia F.The process to find the code and key was a nightmare. After trying to check in online and the system not accepting the information I was inputting, I was forced to call and hold for 30 minutes to speak to a customer service rep who was very friendly and helpful. The situation was not her fault and she did the best she could to remedy the situation. When she gave me the code to the lock for the back of the truck to get the key, the lock was almost impossible to open. The whole process was time consuming and frustrating. We were out behind schedule due to this.
Tiffany H.Rental was not clean at all and there were ants crawling everywhere
Tashauna G.Please make sure you do more than just pressure wash to get ants out of the cab of the truck. Driving 9 hours with ants was not cool.
Justin F.Staff was very friendly and helpful. It was a wonderful experience.
Jessica S.He backed up our truck with the trailer attached for us!!!
Margaret K.The 15' was full of dog hair and pee we had to clean the cab of the truck out it was bad, the seat was cover, hair was flying ever where, I have photo just bad
Lakisha J.It would have been helpful it the windshield had been cleaned before I picked up.
Maggie M.The pigtail for the trailer lights was damaged but Tire Trax rep said to use one from another trailer. Reps were very friendly and efficient.
Norman S.Tommy was an exceptional help
BOB M.I was double charged and have been unable to date to get the merchant to assist. I was told "call U-Haul" but it was the merchant who double billed me. I could use some assistance
BOB M.The overall service was excellent, I would gladly recommend U-Haul.
Robert K.Everything was awesome at this location.
John N.No comment
Juanda C.Not sure - it went smooth. I guess, when I dropped it off after hours, I wasn't sure if I needed to do anything else.
Monica T.Friendly and courteous
Lloyd R.Great people at pick up and drop off center
Robert W.Cancel sound advice location In Hattiesburg. They were clueless and couldn't pull up my reservation and they did not have the trailor I reserved and got messages texted me from u haul
john R.Online I reserved additional supplies: 2 furniture dollies, an appliance dolly, and a dozen furniture pads along with my 20' truck. When we picked up the truck, this location did not have these additional items. This is not the fault of the location where we picked it up. The website should be able to maintain inventory by location, not allowing us to reserve items that aren't available. When we make a reservation for all those items for our moving day, it's very inconvenient come moving day and we don't have the supplies we need to make a successful move. The merchant was EXCELLENT. The reservation process for supplies, not so much.
Donald S.