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TRACY S
Customer Reviews for Tire Trax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By no fault of business, uhaul changed drop off location (without emailing me). I was told that I had been relocated to adrop-off location across town. I told them that was unacceptable & that I would be dropping off as designated on my paperwork (at their location). Was told uhaul might charge me drop-off fee, but when I explained I would not agree to a drop-fee they checked me in at their location & indicated that uhaul did not charge the drop-off fee. However, clerk asked me to drive around & unhook trailer myself, in which I requested that they unhook in which they did (especially since it started to rain).
SAM CI asked to include 2 extra days rental and the gentleman said that wouldn't be any problem. When I arrived at my destination I got a call from u-haul telling me I was late on my return. I ended up returning the trailer a day early, but I still had an additional charge for 2 extra days. On a side note, a U-Haul dolly was left in my rental trailer when I picked it up. No one realized this. I turned it in at my destination. I didn't get any credit for returning it to U-Haul whereas I could have just kept an undocumented dolly.
Nathan WThe turn in was simple quick and very professional.
ROCKY BVery helpful people!!
Lisa AClosed on a Saturday. No signage indicating they were open. VM when I called. Finally found u-haul return box on side of building. Wasn't clear where to park. At least I was able to check-in drop off online, but that process was VERY tedious, just like paying movers loading and unloading.
CRETAN MThe woman at the front desk accompanied me to the car trailer and hooked it up. She instructed me on the loading procedure. She took pictures of the hook-up and gave me some good tips on driving with the trailer. I am most satisfied!
Bruce II dropped off the equipment at night and have used the location in the past. The location is small and somewhat difficult to park a larger trailer.
JUAN MI dropped it off after hours so no personnel were there.
Randall SLeft blinker on trailer was not functioning, but everything else was, including brake lights.
Reed MHave moving supplies available
Marie BNothing! Super clean and very friendly people
Wayne BDropped off after closing
Corey TGreat service at pick-up and drop off locations.
Xerxes HAll good
Roice BLittle cleaner
Steve HGreat staff
Charles DThey were great to do business with.
Martha SMy only issue was I was charged $29.87 for mileage and I left a little more than a half tank of gas in it. When I picked it up in Brookhaven it had a 1/4 tank. I just thought that I should be given some sort of credit on the gas if I am being charged for extra miles. Over all no problem with U-Haul.
nancy mStaff was very helpful. I would recommend this location again.
TOMMY WHad the trailer I needed. Fast pickup and drop off.
michael MMy wife picked up the trailer for me and Michelle at Tire Trax in Hattiesburg, MS done amazing helping my wife hook the trailer up!!!
Michael CIt was all good
Mark BFriendly and awesome staff members. Once we found out that my reservation was moved to another location, across the city, they were able to assist with another trailer rental to keep me from traveling further to pick up my original trailer request.
Ernest HMy card was charged another $50
Porshia FThe process to find the code and key was a nightmare. After trying to check in online and the system not accepting the information I was inputting, I was forced to call and hold for 30 minutes to speak to a customer service rep who was very friendly and helpful. The situation was not her fault and she did the best she could to remedy the situation. When she gave me the code to the lock for the back of the truck to get the key, the lock was almost impossible to open. The whole process was time consuming and frustrating. We were out behind schedule due to this.
Tiffany HRental was not clean at all and there were ants crawling everywhere
Tashauna GPlease make sure you do more than just pressure wash to get ants out of the cab of the truck. Driving 9 hours with ants was not cool.
Justin FStaff was very friendly and helpful. It was a wonderful experience.
Jessica SHe backed up our truck with the trailer attached for us!!!
Margaret KThe 15' was full of dog hair and pee we had to clean the cab of the truck out it was bad, the seat was cover, hair was flying ever where, I have photo just bad
Lakisha JIt would have been helpful it the windshield had been cleaned before I picked up.
Maggie MThe pigtail for the trailer lights was damaged but Tire Trax rep said to use one from another trailer. Reps were very friendly and efficient.
Norman STommy was an exceptional help
BOB MI was double charged and have been unable to date to get the merchant to assist. I was told "call U-Haul" but it was the merchant who double billed me. I could use some assistance
BOB MThe overall service was excellent, I would gladly recommend U-Haul.
Robert KEverything was awesome at this location.
John NNo comment
Juanda CNot sure - it went smooth. I guess, when I dropped it off after hours, I wasn't sure if I needed to do anything else.
Monica TFriendly and courteous
Lloyd RGreat people at pick up and drop off center
Robert W