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CYNTHIA C
Customer Reviews for Tire Zone Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love the truck plenty of space it had on dashboard tow /hauling it would not drive regular . But it got me n my furniture where I had to b praise God I would recommend u haul my next moved is back home l thank you for your service the young lady was very very helpful n nice to me she made my day as well . I was under some stress but it work out yes
ROSALYN JNothing, everything was excellent.
MARY Hhelpful and I will use them again
Kenneth MThe rental process was easy and quick.
HARRIETTE LNo issues with drop off. Easy to find. Self service seemed convenient for pick up and drop off. However it was a lot to have to do especially when you’re trying to quickly get the equipment and get moving. It took 15-20 minutes each time and that was not what I expected during the self service process.
Selina RI had to call the national UHaul number the next day after I dropped off my trailer to get them to contact the location to process my return.
BRAYDEN BGreat service
Gary KKeep doing what you doing.
ARTHUR CN/A
BOBBY WQuick and fast service.
RAYMOND TAsk customers if help is needed to set up the trailers. I am a military member; I have rented trailers from Uhaul many times, and it is easy for me to lift and mount them, but not everyone has the same expertise or strength.
MICHAEL TVery easy to return, pick up location was close and truck was clean. The people I got the truck from where very nice and helpful.
JOHNATHAN BLove it, keep up the good work.
ARTHUR CGreat service, fast and easy pick up and drop off process.
JERRY IYour representative Omar was very professional and personable throughout the whole process. Everything was as expected and, when I returned the box truck Omar again handled it in a smooth and timely manner!
MICHAEL PI had no issues. Would recommend to anyone.
monique sNothing to improve on. Fast friendly service
David CI was over charged and then charged extra after return, the return process online was not easy and I was charged an adtl almost $20 for going one mile over what was expected.
Nykera DCustomer service was excellent!
Lashanda WVery handy and everything went as expected
Thomas WLot for returning trucks needs to be bigger. I was not able to return truck after hours because the gate was closed and locked.
milton nEvery thing was excellent
Jaime CThe truck that i rented wasn’t in good condition and engine light was on so when i returned it immediately told the guy and he was very polite and said he would address me truck problem.
deborah lCharged more even when I didn’t use the full estimated mileage. I don’t understand why.
Savannah GI shouldnt have to disconnect tow dolly from from truck
Jeff HCustomer service was terrible... Stood around waited for the person behind the desk to acknowledge me. Appears slightly annoyed that he actually had to check the equipment out... And was even more annoy ed what he actually had to hook up the small trailer that I was renting. He expected me to understand and know how to hook up a trailer. And actually said, you don't know how to hook this up?. I've never been to a U-Haul place where that you all representative did not connect the trailer and instruct the customer to check the brake lights etc. All he did was hook it up with an attitude and then not even check to see if the lights were working on the trailer. Worst you all experience I've ever experienced and I use you all quite frequently. If he doesn't want to be in the U-Haul business then he shouldn't rent them from his location in my opinion.
acetrion sDon’t use this location! Worst customer service and open a hour later than supposed to and had several customers waiting to pickup or return equipment.
Isaac JUse the correct email address
Wayne BThey were.closed.when I dropped.off the trailer
James MThe service was great THANKS
Arthur CGive the customer and accurate count on mileage and military discount.
matthew iCan’t remember the guys name that helped me but he was great and very patient with me being I have never rented a uhaul before.
Nykera DNone
Edwin GI used the truck for 3 hours and only drove the truck 12 miles round trip to drop off furniture. on 2/10/2023. I looked at my receipt and was charged 40 miles and it shows I returned the truck on 2/11/2023 at 1157. I actually returned the truck on 2/10/2023. I will contact my attorney for fraud with U-Haul.
thomas fLocation was great. U-Haul and their after hours turn in and turn out… not so much.
Nicole VThe drop off location didn’t ready have any space outside of their fence area to drop off the truck after hours. I was also charged extra for gas despite putting in the correct amount of gas prior to drop off.
James MFacilities should be equipped with essentials such as moving pads and dollies. Also, Uhaul rental staff should ensure that the customer has all materials purchased before departure. I paid for equipment that I didn't have upon leaving the location.
LaShanta MI usually have a Uhal place i like renting from, they always do a great job for me and treat me well. This is the first time i rent from a different location only because the original location inrent from didnt have the teuck i needed. At this location, Truck was muddy when I got it. I had to clean it before putting my nice furniture in. I also before renting I made reservations WITHOUT the extra 14.00 charge for insurance. I didn't need insurance! Why was it added to my bill?
Gustavoguedes LMet my needs
ROBERT HI was very pleased with this location and the customer service. They went above and beyond for me and others before me. So they are consistent and caring. Whenever I need a truck or anything, I will definitely go back to them first.
Gregory RHad to wait over an hour for the guybto show up for me to get the uhaul. He was rude and treated me like I was beneath him. Whe. I went to drop it off I checked the day before he said they open at 900. He finally showed up around 9:45 and again was rude.
Jonna SWas charged for an appliance dolly and utility dolly but did not receive them and took photos to prove but still charged
Symone B