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KIMBERLY R
Customer Reviews for Tires & Wheels Service Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid for 1 hand loader and 1 furniture mover and did not get either.
Donna MN/A
GARY LWhen I showed up the business had a giant "open" sign lit up, but the doors were locked. I walked around the building for about five minutes until someone noticed me looking like I was about to rob the place. I told them the door was locked, I got no response at all, then I asked well... what do I do with the Uhaul, they just pointed at a key drop box and laughed, turned around and walked away. Then I was charged 25 dollars for not fueling the truck when I put it at more fuel then when I picked it up. I really would yank this businesses ability to be a Uhaul drop location.
Ryan WNothing
BOBBY SHave available what the client order and communicate the change better.
FRONTEST BMy issue was not necessarily with the location. My request for an appliance dolly was not fulfilled even after speaking with a live representative the night prior. I mentioned 3 tmes my dolly need. I spent 2 hours Saturday looking to rent a dolly. None at any U Haul.
PHILLIP CThe people from there Is really mind
Pedro TI asked for a place where a person will accept the truck. No one spoke english and I was pointed to a drop box
RANDALL AIt was an awful experience!! The personnel was rude, brief and very unhelpful. With the lock boxes (to get the key for the truck) not working and having to go to customer service online, it took an hour (after already completing checking in online the evening before) to drive the truck off the lot.
Janie MWas pretty pricey, but otherwise was great
Tracy DFelt like we got the runaround with the whole U-Haul package.
Patsy RThere was no one there in the middle of the day on a weekday. We had to unhook the trailer ourselves. Then we found out they never returned the trailer in the system because they had not been there for several days. Luckily corporate took care of it and my husband had taken pictures the day of the return.
Angel HGreat customer service
justin bThey helped me pick up earlier than my reservation. Good service
CARL WIs a very angry man in this place, I not recommend this placed never ever
Pedro TThis pick up place did not really know what they were doing. Nothing was explained or said. Plus when I picked up the truck the check engine light was on so they had to give us another truck.
Madison CFast and efficient service. No receipt for drop off was provided. It was about two weeks before receipt from U-haul was emailed.
RENALDO LJust took a long time to pick it up but drop off was easy. Only used for a few hours
CHRIS CCharge acct said I was not present. I was there. I did not ask or approve $9.00 safe move ins or was asked to sign anything. Did contract at Knights Inn location but found out that I could not get auto transport which I had already hooked up. Had to unhook & was routed to this location 5 miles away.??? When needed I will always choose U Haul. Has always been dependable company nationwide. THANK YOU UHaul !
Richard HIt was late when I dropped the truck off. Everyone had left for the day.
Tracy JHave equipment if needed they had nothing extra to offer, no dollies, hand truck nothing!
Charles WThe staff were professionals, the computers had a meltdown, staff walk me through their crises. Apologies were offered and accepted. I really liked the they handle everything. I would recommend the agency to friend and family with a heartbeat. A job well done. Upon my return, they helped me to disconnect my vehicle, and thank me for my service. Job well done!!!!!
raymond a