Floor of truck was rather dirty and ended up transferring dirt to my belongings. Also asked for and paid for a furniture dolly and didn't receive it, Uhaul customer service also ignored this fact and made me pay for the furniture dolly I never received. Nice one guys.Alex W.
Customer Reviews for TJs Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was convenient and clerk was helpful. Check-in is via the internet on your phone and verification of my ID took 15 minutes while standing in the parking lot, but that is not this locations fault, it is on UHaul.Kenneth M.
Customer did not leave a comment.Daniil S.
Customer did not leave a comment.Kevin George R.
Pick up and drop-off at TJ's went very smoothly. The truck was there, clean and worked well. Drop off was convenient and no surprise charges, overall the rental from U-haul and TJ's was great.ALAN J M.
It took me 25 minutes to get the key and drive the rental truck even though I did check in online.Ralph A.
Quick, closebyREVANTH N.
Better communication around what is covered up front and what is not. Also, no check over was done. Friendly staff however, confusing on who rent process. I was not happy there was less gas and not cleaned. Had to clean someone elsez mess uncluding masks left on dash when picked upLLOYD LINCOLN L.
Customer did not leave a comment.SARAH ANNETTE YV R.
Customer did not leave a comment.APARTMENT M.
I'm not sure where the responsibility lies but the truck came with a combination lock on the rear door that no one had a code for. The folks at TJs were very nice but they didn't have this code and I spent more than an hour on hold and on the line with uhaul customer service and they couldn't find it. It was nearly two hours after we first called that I finally got a call back from a very friendly uhaul rep who was able to find the code. This set things back on our move by several hours on a tight timeline. I requested a discount but nothing was offered. Please let me know if you can offer a refund of some kind for this.Sarah R.
Apart from the network outage causing some issues and confusion with checking the vehicle back in, the check out process was great! We loved being able to do everything online from our phone, it was very easy. This location is great, not too crowded, lots of space to maneuver but so too far away from us.Lindsey M.
The person at the location was extremely friendly and helpful! He walked me through the whole processDAVID R P.
Customer did not leave a comment.Krunal D S.
Payment machine failed. Truck rental and return process slow. Employee doesn't understand basic functions of the truck who accused me of modifying the truck when she accidentally turned off the odometer display. Truck was burning a ton of engine oil too and smelled terrible the whole time. Will not us this location again.Toby T.
The rental went so smooth. All of the reservation and pre-rental was online, all I had to do was go into the store and pick up the keys. Truly so much better than some other rental companies, and the return was even easier. Shop at TJ'S I HIGHLY RECOMMEND this locationKENNETH W S.
Customer did not leave a comment.LINDA CAULLEEN F.
Customer did not leave a comment.NISARG VIJAYKUMA P.
App did not work well at the moment of taking pictures, I had to log in in a browserIvan J.