I had a really great experience with U-Haul thanks to Islam. From the moment I came to pick up the truck until the time I returned it, he was extremely helpful and professional. He patiently walked me through the rental process, explained all the details I needed to know, and even gave me a few tips to make my move smoother. What impressed me most was his friendly attitude—he genuinely cared about making sure I felt comfortable and confident with the vehicle. When I came back to return the truck, Islam was just as attentive. He checked everything quickly but thoroughly, answered my questions without rushing, and made the whole process stress-free. It’s not every day you come across customer service like this. Islam went above and beyond, and I really appreciate his effort. I’d definitely recommend U-Haul at this location, and especially Islam, to anyone who needs a rental.
HUYNH N
Customer Reviews for TKO Goods and Apparel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app wouldn’t work and I had to call customer service. Then when I finally got my license approved, the key was not in the truck. I called customer service again, and they contacted the site manager who was 2 minutes away. It took him another 20 mins to arrive and give us the key. The truck was dirty with sand.
JESSICA DTruck was filthy, missing equipment that was rented
ALEC HHonour the pickup windows in the reservation, clean the trucks, improve user experience for pickup - when I checked in to pickup my van it said no van was assigned and to call a number given. When I called the number the operator told me that they couldn’t help me and I had to go inside a pickup location. The pickup location had almost no relevant signage on where to go. The uhauls were also all blocked in. The drop off was even more unclear on what to do. This was a terrible experience and if there was any other option to rent a van I would use that over U-Haul.
LAUREN RWe were charged for not refilling the tank all the way despite receiving it at 7/8 full
JOSEPH CVery profession staf
Frederick HI was provided a quote upon the initial contract, and then had about 40$ added at the end for items that I never requested nor used (nor were even in the vehicle) and a big charge for gas even though I only drove 5 miles (which were also charged). This service was fine until that point and now the business seems very dishonest.
Daniel PGet good
ELHARITH E