Customer Reviews for TKO Goods and Apparel
(U-Haul Neighborhood Dealer)

Rating:

1.0

I booked my uhaul 1 week in advance and their system let me reserve the spot at noon on 31st January, but when I got there to pick up my uhaul at about 11:50, they told me they don’t have a uhaul!!! They said I was over booked and that there were more people than trucks booked and that they were just waiting for me ! 1st thing, why were you WAITING!!!! Why didn’t you inform me prior to the booking date if you knew I was overbooked??? Also, when I argued that I should have a truck, the guy said I am just a middle man, can’t do anything about it, call uhaul to fix it! The latest you can get a truck is at 1:30! So I called uhaul and they transferred me to 4 different agents and to each I had to explain same thing!!! When I finally got a hold of an agent, they told me they were looking around the places to find a truck but all of them were in use, and the best one was the one coming back at 1:30!!! Then I had to get that one coz I still had to move, but I asked that I will not pay for it and she replied you must pay to get the truck!!! I asked to speak with her manager but she told me there were none coz it was Saturday and she suggested complaining to customer service later on!!! HUGE SYSTEM FAILURE ON UHAUL’s SIDE!!!! YOU GUYS NEED TO DO BETTER!!! EVERYONE’s TIME IS IMPORTANT AND YOU MUST ADHERE TO RESERVATION TIMINGS!!!

Rating:

2.0

Computer /POS / Internet took 10-15 minutes to check each person in, massive delays. Did not get my vehicle until after 11AM despite showing up at 10:15 for a 10:30 rental

Rating:

4.0

Fast, efficient pickup and drop off. Clean vehicle, in great shape, and perfect working order.

Rating:

1.0

I originally was scheduled to move 1/15/26, but was unable to as the U-Haul could not even be accessed within the parking lot, it was blocked in by other vehicles. I then rescheduled my move for 2/23/26, and the U-Haul was not ready for my pick-up time. It took an additional 40 minutes for them to get me the keys, and none of the additional materials I ordered (dollies, furniture pads) were provided. I understand these are subject to availability, however this has contributed to an overall very poor experience, and is leading me to no longer consider U-Haul for my moving needs.

Rating:

1.0

No dolly, trash in cab, tire pressure warnings, no washer fluid, app not accepting photos

Rating:

1.0

Windshield wipers did not work. Very difficult to drive while it was snowing and dangerous. Was told by the shop twice I would be called back. No one had returned my calls.

Rating:

1.0

The website was down and it took us an hour (literally) to get our equipment. It wasn’t the location it was your website AND APP!!! I called in and they said there was nothing they could do. I can’t believe the website was this bad, absolutely horrible.

Rating:

2.0

Was overbilled as I was very under the mileage on my estimate. Uhaul said they would have a representative contact me. No one ever contacted me. My credit card was charged for the extra fees. Contacted Uhaul and they told me to get a lawyer. Plenty of other rental companies that treat their customers well - AVOID UHAUL, they're a trash company and will rip you off!!

Rating:

5.0

It would be nice if it was possible to speak or interact with an actual person to pick up the vehicle. The pick up process, 1 hour before the pick up time is awful and stressful. I have no issues with the location or the truck but the process is terrible.

Rating:

4.0

The U-Haul system was down or extremely slow. I couldn't pick up my rental truck at the booking time. despite the clerk try so hard to help me. i was 40 minutes late for my move. U-Haul is not reliable.

Rating:

3.0

There were no dollies available at the location when I picked up my rental despite having booked one well in advance which significantly disrupted the move.

Rating:

4.0

The customer service agent I spoke to on the phone to help with the booking was excellent. The contactless pick up in the dead of winter has lots of room to improve. There are many steps (and notice that can be provided) that could be completed in advance. I.e. verification and photo of licence etc. There are other companies that require verification of a drivers licences and all of that can be done in advance so that when you pick up the car it’s more seamless.

Rating:

5.0

NA

Rating:

2.0

There was no heat in the building and the driveway was not plowed at all

Rating:

5.0

Thanks alot

Rating:

5.0

Great service

Rating:

4.0

The signage could be improved. The U-Haul business is located in a building called Value Village. If it wasn't for the parked U-Haul trucks, one wouldn't know it was a U-Haul location. I tried to do an online dropoff of the truck but had problems with the site accepting the photos of the truck. Decided to dropoff at the desk and found it difficult to know where to go. The U-Haul sign at the door is very small. And once you're inside, there is no discernible U-Haul counter. I had to ask the gentleman inside where U-Haul was located. He said there isn't a desk and simply told me I can leave the keys with him, which I did.

Rating:

4.0

Truck was dirty in the cabin and bad smell

Rating:

5.0

Review and confirm contact details with customer before letting them leave with the vehicle.

Rating:

1.0

I want to talk to a manager about my experience. It was horrible.

Rating:

1.0

I was charged for 21 litres of gas. It is scam, I drove 13 miles and personally fuel it with 4 litres or more than 1 gallon. You guys are petty scammers, that try to fool people for 40 dollars . Will never use you again

Rating:

2.0

Came in at 10am to pickup a truck and two trolleys I had reserved online. 1 person to manage both the cash register of the shop and the U-Haul counter with a line. Got out at 11am with the keys to a truck that had garbage left in the back and no trolleys…

Rating:

5.0

Really great experience overall. The location and employees were excellent. Highly recommended.

Rating:

5.0

The gentleman working at the Bloor west location is the most amazing! Very kind professional and knowledgeable. I will continue to use this service because of his expertise and generosity.

Rating:

2.0

The instructions said the car was unlocked, and it wasn't, so we had to wait 30+ minutes for an attendant to come and let us into the vehicle.

Rating:

5.0

Friendly staff and efficient I would use them again

Rating:

2.0

Take responsibility for your moving help or create a cost divide between what you consider moving help marketplace and U-Haul.

Rating:

1.0

Staff was rude, felt like they were trying to scam us. We actually took photos of everything as well as the staff member in case we end up getting charged for something fake. Very bad experience.

Rating:

5.0

Nothing

Rating:

5.0

Nothing.

Rating:

1.0

Hello, everything was great with the rental except I was billed for not filling up the gas tank to the original starting point. I did this and have a photo of the original fuel level to prove it. The original record was for a gas tank at 3/4 full and it was actually slightly over 1/2 full. I communicated this to the store attendant and he said he would fix it, but it looks like this did not happen. I would like to be refunded my fuel charge of 18.74. Thank you, Evan

Rating:

5.0

Good location. Enough parking space. Great customer service. Everything was smooth and seamless.

Rating:

1.0

The drop off information was incorrect, very confusing, and did not feel safe.

Rating:

2.0

The mobile checkin didn’t work because they had locked the passenger door so I was unable to get the key - this delayed our move by two hours as I had to wait until the pick up location opened to complete the process The passenger seat was covered in what looked like hay and dog hair

Rating:

5.0

Great service at the counter

Rating:

2.0

Location was pretty dingy. Truck was parked in a near impossible location to get out. Took a LOT of skill to SQUEEZE it out of the spot. Vehicle was filthy, with food and garbage inside.

Rating:

3.0

I’m still overcharged and there’s no one replying to my email.

Rating:

5.0

Staff were pleasant and helpful. There appeared to be a minor difference between the online check in and the actual check in but it was handled politely, professionally and quickly.

Rating:

2.0

Truck was not ready for me when I go there, had to wait one hour for someone to come and get it ready

Rating:

5.0

I had a really great experience with U-Haul thanks to Islam. From the moment I came to pick up the truck until the time I returned it, he was extremely helpful and professional. He patiently walked me through the rental process, explained all the details I needed to know, and even gave me a few tips to make my move smoother. What impressed me most was his friendly attitude—he genuinely cared about making sure I felt comfortable and confident with the vehicle. When I came back to return the truck, Islam was just as attentive. He checked everything quickly but thoroughly, answered my questions without rushing, and made the whole process stress-free. It’s not every day you come across customer service like this. Islam went above and beyond, and I really appreciate his effort. I’d definitely recommend U-Haul at this location, and especially Islam, to anyone who needs a rental.

Rating:

1.0

The app wouldn’t work and I had to call customer service. Then when I finally got my license approved, the key was not in the truck. I called customer service again, and they contacted the site manager who was 2 minutes away. It took him another 20 mins to arrive and give us the key. The truck was dirty with sand.

Rating:

5.0

The best Uhaul experience I have ever had! Fast, friendly, perfect.

Rating:

1.0

I would like to file a complaint against this location. It almost got to a physical altercation with a representative. He refused to check in my truck.

Rating:

3.0

Truck was filthy, missing equipment that was rented

Rating:

1.0

Honour the pickup windows in the reservation, clean the trucks, improve user experience for pickup - when I checked in to pickup my van it said no van was assigned and to call a number given. When I called the number the operator told me that they couldn’t help me and I had to go inside a pickup location. The pickup location had almost no relevant signage on where to go. The uhauls were also all blocked in. The drop off was even more unclear on what to do. This was a terrible experience and if there was any other option to rent a van I would use that over U-Haul.

Rating:

1.0

We were charged for not refilling the tank all the way despite receiving it at 7/8 full

Rating:

5.0

Very profession staf

Rating:

1.0

I was provided a quote upon the initial contract, and then had about 40$ added at the end for items that I never requested nor used (nor were even in the vehicle) and a big charge for gas even though I only drove 5 miles (which were also charged). This service was fine until that point and now the business seems very dishonest.

Rating:

5.0

Get good