Customer Reviews for Tnt Auto Sales
(U-Haul Neighborhood Dealer)

182 reviews

3215 S Poplar St   Marion, IN 46953
(@ 32nd St)

(765) 662-3392

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(765) 662-3392

3215 S Poplar St
Marion, IN 46953
(@ 32nd St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE R. 
Rating:
5.0

Excellent customer service at TNT Auto.

CHRISTOPHER O. 
Rating:
4.0

Customer did not leave a comment.

shon N. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Our experience with the Uhaul truck/company was very good except we wanted a 26 ft truck and were given a 20 ft truck. However, the movers we contracted with through Uhaul, Ruffing Cody Movers, were terrible!! They had double booked the day of our move and arrived 4+ hrs. late. We contracted and paid for 4 hrs but they stayed 2 hrs. They were going to come back the next day and give us a free hour. They didn't come back, and half our furniture was not loaded and unloaded. They charged an additional $100 cash to move our piano. That had not been discussed. We had to disassemble and reassemble everything even though Cody said they would do everything we wanted. They rushed so much that several pieces were damaged. It was a terrible experience!

Joan N. 
Rating:
2.0

There were 3 employees there but only 1 new how to do U-Haul and he was on the phone loudly talking and laughing. My reservation was for 11 am. It was after 11:45 before we were helped. Lady I made reservation with said picking up would only take few minutes.

JOSHUA J. 
Rating:
1.0

So this poor review has nothing to do with the location. We spent over an hour trying to get the app to work correctly. The shop people were polite, but couldn't help us because they said we had to go through the app, so we made multiple calls to Uhaul's 800 number waiting 15+ minutes each time. Then when we finally did get the code, it didn't work and we had to go inside the auto shop to have someone let us into the truck. After 90 minutes of trying, we finally got into the truck. In the meantime, the people who were helping us move were just standing around waiting for the truck. So frustrating. Will never rent from UHaul again.

Gary H. 
Rating:
5.0

It was a great experience

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
3.0

The cab of the truck was dirty. The trailer was clean inside. We were told that was what we needed to bring back clean. We were charged a cleaning charge for the dirty cab when we dropped off the vehicle. Also, the windshield wipers were in shreds. When we ran into bad weather, we had to pull over and wait.

STEPHEN W. 
Rating:
2.0

No U-Haul labeled key return box.

Amanda T. 
Rating:
5.0

Everything was fine

MARIANNE S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Very helpful and great customer service!!

John B. 
Rating:
5.0

Excellent service as always.

TROY M. 
Rating:
5.0

Customer did not leave a comment.

SETH R. 
Rating:
5.0

Customer did not leave a comment.

pauleen M. 
Rating:
5.0

Customer did not leave a comment.

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Nothing is required to improve this location.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Araceli C. 
Rating:
1.0

I dropped off at night. There was no security for the rentals. The lot was overgrown and crowded. there was no clear drop-off point for anything and I could hardly tell it was a Uhaul location.

AUSTIN P. 
Rating:
3.0

The guys at the store were nice and friendly. When I arrived home I realized the car dolly was broken. The plastic was broken and I was unable to use the dolly for my actual move.

Nathan R. 
Rating:
5.0

Second window to reduce wait time behind people who are wanting to rent. Separate counter for people who are returning equipment.

john M. 
Rating:
3.0

Confusing to say the least but it worked so..................

DIXIE D. 
Rating:
5.0

Keep on having a great service!!

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

We ordered a dolly and when we got the U-Haul it wasn't in there. Also the van was super dirty in the cargo area and got our couch and mattress super dirty.

Lindy G. 
Rating:
5.0

The employee was very helpful and really provided us great customer service.

Todd G. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

The people there were very friendly and pleasant to deal with.

JOHN K. 
Rating:
5.0

Good people to work with

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
4.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

These folks are great!!

Harold R. 
Rating:
1.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

JEFF D. 
Rating:
3.0

Customer did not leave a comment.

Sarum O. 
Rating:
4.0

Customer did not leave a comment.

Thaddeus H. 
Rating:
2.0

Customer did not leave a comment.

Bradon G. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
4.0

Make sure the truck is clean especially during covid 19 also not charging a customer 20 dollars when they drop a truck off

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Site had what I needed on very short notice from mu\y side

Charles R. 
Rating:
4.0

Troy is great

Jack B. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

denese M. 
Rating:
5.0

Customer did not leave a comment.

Bethany M. 
Rating:
4.0

Customer did not leave a comment.

bob R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
1.0

Be on time, be organized, don't call the day before and switch locations

Kyle C. 
Rating:
2.0

Had to drive 35 miles from my home to get the truck instead of the location in my hometown, which I was "compensated" 30miles, which didn't help my total mileage because I had to drive further in the first place. Additionally, the location listed the gs tank as "FULL" on the paperwork, when in fact it was approx 5/6 full upon receiving the truck

Julian B. 
Rating:
3.0

Customer did not leave a comment.

DIANA S. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

He wanted me to back it up into a little space. No, sir it was in the lot. That's where it is being left.

ERIC A. 
Rating:
4.0

Owner of this shop was friendly and easy to work with. I will be happy to refer people there.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

rodney H. 
Rating:
5.0

Very friendly and helpful staff. Pleasure to work with.

jon C. 
Rating:
5.0

Customer did not leave a comment.

phil W. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
4.0

Very good customer service

ann G. 
Rating:
4.0

Customer did not leave a comment.

Kari G. 
Rating:
5.0

Customer did not leave a comment.

Pete T. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

The uhaul was in very rough shape. The door fell apart while we were driving. There was no AC and the overall experience was not good. I appreciate this location and they are always helpful. I was disappointed by the quality of the vehicle though.

taylor U. 
Rating:
4.0

We had to wait 30 minutes for our truck. Troy said that someone had cancelled our reservation, even though I had called to confirm the night before per instructions from an email. However, Troy gave us good customer service once he arrived.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Great service.

ED B. 
Rating:
5.0

Great customer service as always.

ED B. 
Rating:
5.0

Excellent customer service

ED B. 
Rating:
5.0

Very friendly.Always ready to help.Even after hours.

ED B. 
Rating:
3.0

I purchased tape, rented blankets and a hand dolly online. None were available and I had to be reimbursed. I asked for a 17 ft truck and got a 26 footer. When I arrived in Dallas, there were no hand dollies to unload either. So frustrating to not have the tools needed.

David H. 
Rating:
1.0

The boss was late for our pick up by 1 hour and then proceeded to lie to us about when we scheduled our pick up as if we were early. One of the employees told us that their boss who is uhaul certified shows up late a lot so it's not uncommon for this to happen. Having the boss be 1 hour late put me in a huge bind because my move was very time sensitive. Also, the inventory was incorrect online to what was at the store. They didn't have any of the items we asked for in getting our uhaul.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

DYER G. 
Rating:
2.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Great customer service.

LARRY M. 
Rating:
4.0

Very friendly staff and very helpful.

teddy C. 
Rating:
5.0

Excellent customer service

maria O. 
Rating:
3.0

No U-Haul rep was in the office at 0900 when I attempted to return trailer. I had to ask for when they would be in and was told "an hour". The counter person appeared he didn't want to be bothered with your product. No one checked the trailer for cleanliness or damage. There was not a clear parking area for the trailer (I apparently put it in a nearby business' parking space). I won't use this business again either. On a positive note, the gear worked perfectly just a bad experience with people.

George B. 
Rating:
5.0

Great service

Rating:
5.0

Customer did not leave a comment.

ED B. 
Rating:
5.0

Customer did not leave a comment.

doug L. 
Rating:
5.0

Great care was given.

mildred W. 
Rating:
5.0

Great experience

Leon S. 
Rating:
5.0

Great customer service.Truck was clean and ready to go on time.

TREE O. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Jalen G. 
Rating:
5.0

Our truck was very old and felt unreliable. It got the job done, but seemed like a much older vehicle. It took some time to start at times.

taylor U. 
No reviews have been submitted for this location.

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