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Dexter H.
Customer Reviews for Toasted Wine Spirits & Ales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Add a drop box for the key! Very friendly staff.
Mark V.There is no key drop box as advertised by U Haul
Blake H.The truck is very old with no power windows, no cruise control and when it reached about 75 MPH, it would not go any faster. It also did not get very good MPH.
Harold L.I would recommend only if no other location had what was needed. Nice staff tho.
Linda S.Good customer service, the couple answered all of my questions and provided great assistance during my trip.
Cheyenne C.Window washer was empty. It was very dangerous on the muddy road.
HYUN K.It's all good.
Russ D.Friendly
Tin W.I did notice that the Engine Oil Life Remaining was at 0%; it looks like the unit I rented is due for an oil change
Thomas C.Na
Richard B.The online booking was easy and efficient. I had great customer service. No suggestions, it was a great and stress free experience.
ANITA T.The people here were great to work with. If I need to rent a cargo van again, I will definitely check here first! Parking lot available so I could leave my car. Gas station nearby to top off the tank before returning the van.
Kathryn R.I went in and the lady was on the phone she didnt greet me at all. She then proceeded to say i will take the key and send you an email while she stayed on the phone. Rude
MAVIS B.The Como drop off location by Toasted Wine Spirits & Ales is quite frankly awful. It is sketchy, run down, and super rough. There is no signage or clear guidelines on where to drop the keys. A man smoking a cigarette who didn't speak English walked up to me out of nowhere without any sign of working for UHaul and extended his arm out to me wanting me to give him the keys. I had no clue who this man was and the surroundings were already so sketchy I didn't know if I should give him the keys because we couldn't even communicate, so I didn't. The drop off box (hopefully it was the right one, there was zero signage and it was right next to an overflowing dumpster) was very hard to find. Very bad drop off experience, UHaul needs to do better for the price.
DOMINICA L.Get better staff or train them better.
Neil J.The staff here is amazing. She went above and beyond to make sure my drop off questions were answered.
Kirsten M.Wifi was alittle bit slow and there was a confusion in picking up u-haul trucks due to overbooking.
Sandra B.Good communication, and understanding.
MERLIN P.We were scheduled to pick up this vehicle at 8:00am on Friday morning. It was a different location than originally requested, so when the rep called me to confirm the new pick-up I specifically asked to do mobile pick-up (since I knew it was outside of the store's business hours). When we arrived (approx. 7:50am), the mobile pick up was not working. I called the customer help line and was on hold for over 20 minutes (never got in touch with a representative). I also sent a tweet to try and get assistance, and they responded promptly. However, their solution was for us to call the regional dispatch to see if we could find another truck or wait until 10:00am when the store opened to get the keys. Due to move-out late fees, the drive we had ahead and scheduled movers, waiting an additional 2 hours was not an option. By some stroke of the luck, the store owner drove past, stopped and let us inside so he could hand the keys over. Perhaps regional dispatch could have found us another truck quickly, thankfully I didn't have to wait to find out. I was very disappointed with our options after U-Haul's error, and their casualness in putting the solution-finding back on us. I've been a consistent U-Haul user for years and have never had a bad experience. Unfortunately, this single run-in reversed all of that. Very disappointed all around.
Kelly L.Key drop slot? I had to return the next day to give the key when the business was open. Helpful people. Confusing process.
BETHANY C.Didn't receive the dolly I reserved and I was billed for it
Isaac J.Instead of this location charging my card when the vehicle was returned they waited 10days to charge my card. That has set me back from current bills when I was thinking this was already paid. Not a good look
Jamisha A.Uhaul employee was 30 minutes late for my appointment to rent the van. Did not have furniture pads at the location even though I booked several weeks in advance
David M.The owners were in the midst of boarding up their store, as looters had tried to break into it. They still were courteous and helpful. I would definitely go there again.
Randall C.van needs snow tires badly
Michael E.The site staff were very kind and helpful but the process of registering online myself and the pick up process was VERY confusing for both parties. I suggest the online customer end be more extensive so the pick up is more quick. It took about 30 minutes to pick up.
Carys C.Put a sticker saying "Flex Fuel" on the side of the truck right above the gas cap, so customers know that it's okay to use regular unleaded fuel instead of E-85 as indicated on the bright yellow gas cap. Yes, we eventually found the invisible transparent sticker on the driver's door, but that's not where people look when parked at the gas pump (and it's not in the rental agreement, either).
Nathan B.