Showed you or had called about canceling my reservation, which was not true. In Joshua, tree, Yucca Valley or 29 palms was there one available? We were turned away. Told we would have to go to palm springs in order to pick one up. That would have cost us more money in gas and mileage. A $50 inconvenience fee is not enough. When you have to rent another truck to go back and pick up your items when you're moving out of state, lose their. We will never use U-haul again, nor will we ever recommend you?
LORI C
Customer Reviews for Joshua Tree Truck Rentals & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was even there to check me in. I had to call the U-Haul on my phone because both numbers posted up. His location were incorrect. Then I was told to drop my key in a box. I tried to tell them about my experience that I had on my way here and they said well that’s not our fault. You have to call U-Haul. I thought it was overall very poor experience. I ended up paying so much money I need to be stuck on the side of the road. The only good experience I had with U-Haul was the roadside assistance part.
RENEE MEasy to find. Right off the highway.
PAUL D