Customer Reviews for Todds Auto Detailing
(U-Haul Neighborhood Dealer)

141 reviews

912 Erie Blvd W   Syracuse, NY 13204

(315) 552-9043

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 552-9043

912 Erie Blvd W
Syracuse, NY 13204

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

T H. 
Rating:
3.0

Customer did not leave a comment.

Daisy R. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Very helpful , great customer service during a stressful move !

janet P. 
Rating:
5.0

Great customer service

ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

Sheldon H. 
Rating:
4.0

Try to make the shop not so loud when doing reservations it only takes a few minutes to do. We also work at a shop and stop when customers come to talk or do business.I know time is money and when i am doing business i expect that same courtesy. They were very pleasant and helpful,and worked with us so thank you this was very my first experience there and he was honest and it was were i would recommend others to go.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Precious J. 
Rating:
5.0

Everything was up to par. Easy, smooth and I would refer a friend or relative. Nice staff and very helpful.

Ellen R. 
Rating:
5.0

Supper nice guys at the pick up place, also very helpful.

edmund D. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
3.0

Customer did not leave a comment.

Madeleine O. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
2.0

Customer did not leave a comment.

C C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

The truck was dirty and the pickup location was not in the best location which U-Haul changed on me.

Marleah G. 
Rating:
5.0

Best customer service of any Uhaul dealership I've ever used. Would highly recommend..

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Carina S. 
Rating:
2.0

Waited outside location for 45min before someone came in to open, even though we had a reservation

Zain B. 
Rating:
5.0

bed of truck not swept out

peter K. 
Rating:
5.0

Customer did not leave a comment.

Jesse L. 
Rating:
3.0

van i rented currently a danger to those driving and those on the road. Passenger side mirror needs to be fixed!

aylan B. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Truck had check engine light on when obtained. I was told the light would go out. It did not. Said it was an emissions issue. It should have not been released if not 100%.

David M. 
Rating:
5.0

The owner was very personable. We had minimal interaction, but conversation was short and easy but informative.

Brittany O. 
Rating:
5.0

Todd was fast, professional and kind. The truck was in great condition. Everything, from start to finish, was easy and smooth. Highly recommend this U Haul location!

Michelle C. 
Rating:
1.0

Customer did not leave a comment.

tonya G. 
Rating:
3.0

Customer did not leave a comment.

chrissy M. 
Rating:
1.0

Customer did not leave a comment.

jacob W. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Calum S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Bailey O. 
Rating:
2.0

I was told the location opened at 8am, and I arranged to pick up truck at 9am. Nobody showed up until 9:15am, and he claimed he didn't know anyone was supposed to be picking up a truck at 9.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

PETER R. 
Rating:
3.0

Hard to get into and out of. Very small drop area for the 6 X 12 ft Trailer, there was only room for 3 trailers there and there was already two there. Would have preferred droping off at a closer location without additional cost.

Carolyn B. 
Rating:
3.0

The shop was not even open foe me to pick up my truck

Timothy E. 
Rating:
5.0

the staff here was great and went way way above and beyond to take care of me. I would recommend them to anyone . very understanding and helpful. A++++ service.

tim E. 
Rating:
1.0

location was still closed at scheduled pickup time truck inside was not clean printer did not work ... did not receive copy of receipt

John G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

DONNA F. 
Rating:
4.0

Customer did not leave a comment.

KELLY T. 
Rating:
5.0

I was very pleased with the service at Todds. He checked the truck, explained the policy regarding mileagfe, gas fillup and would definitely rent there again if needed.

david W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Everything was great guys at Todd's were very nice

David T. 
Rating:
4.0

Was double charged for the day, safe move, as well as the dolly

TIFFANY G. 
Rating:
3.0

The location was nothing special on the outside, but the service was very well organized. The truck's cargo area was very clean, but the driver's seat area not so much and it smelled as if someone had smoked in there. They treated me with respect and I was not overcharged for gas or mileage. It took a little longer than I expected to check out the truck, due to computer slow down. Overall, I had a good experience. Thank you.

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
2.0

Clean all windows !!

SIGRID R. 
Rating:
3.0

didn't even come out to examine the truck. "Yeah - I saw you drive it in - youre fine". All around, unorganized service.My first experience with U-Haul and I will look for a different company for my son's next move.

NANCY K. 
Rating:
3.0

Everything was great

carol B. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

This establishment and the owner was very helpful and understanding i would definitely use them or recommend them

HEATHER T. 
Rating:
4.0

None

DIANE K. 
Rating:
3.0

Maybe an actual office would be nice rather than doing paperwork on a workbench.

KEN D. 
Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
3.0

They were unaware that I had ordered a mattress bag, as it did not show up on their computer. I found out later that U-haul expected me to go to another location to pick it up! That is crazy, the bag should have been at the truck pickup location. I paid for the bag and never got it. However, the man at the truck pickup location, was perfectly nice and the truck worked well.

KAREN R. 
Rating:
5.0

Great experience .. no issues

corey W. 
Rating:
4.0

Customer did not leave a comment.

Steve L. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Todd was amazing. I did not have a reservation and he was very nice and called me when one of his previous reservations fell through. Thanks to him I was able to move this past Saturday. Thank you!

ROCIO C. 
Rating:
3.0

They were very helpful and it did not take long to process my pickup.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Kari A. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

the company lost the reservation but , the place I picked up the trailer was so helpful. We only lost 9 hours in are trip back home to Florida.

EDWARD B. 
Rating:
5.0

Todd was very friendly. I would rent from him again.

Peter M. 
Rating:
3.0

Name on building was not the same as in the rental reservation. Recommend changing for ease of locating.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
4.0

Parking was a bit of a challenge, but other than that, it was great.

KRISTEN L. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
4.0

Customer did not leave a comment.

MARGARET P. 
Rating:
4.0

Friendly, Fast and accurate. Thanks!

Brian W. 
Rating:
3.0

By no fault of this business, the location was difficult to get to because of major detours on and off the highway closest to the shop. Todd was friendly and helpful when called twice to guide me to his location, as well as give me great directions to my next destination. He was quick to complete the pick-up transaction. U-Haul corporate would be wise to include traffic alert software in the "location/directions" section on their site. I rated this average because he has a limited area for equipment.

Terry K. 
Rating:
2.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

First, the name on the door (we got there after they were closed) was not the same as on our paperwork - we weren't sure we were even in the right place. The location wasn't in the best area and I almost didn't want to leave the truck there.

KIMBERLY T. 
Rating:
1.0

Everything about this company is horrible !Uhaul sucks

DOMIANUQUE D. 
Rating:
2.0

There was no office. Everything was done in the garage.

BARRY L. 
Rating:
2.0

Relocate to a newer site

barry S. 
Rating:
4.0

Customer did not leave a comment.

Phil I. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

The representative was not there. The person there was clueless that there was even a truck going out. He had no clue how to rent out a truck and had no idea when the guy who rents out the trucks would be back. Truck was dirty. Millage and gas readings were off.

mellanie C. 
Rating:
3.0

sitewas closed at time of return, 5:15 PM

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Nothing . Everything was superb

KINGSLEY J. 
No reviews have been submitted for this location.

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