Obtain all the information you need using the Uhaul app. I was supposed to be able to pick up the Uhaul without going to the counter. However, when I arrived, I was greeted by someone who then asked for my daughters name and phone number and my wife’s name and phone number and said that this was a new thing that Uhaul is collecting. There was no clear explanation but we provided that information. This didn’t sit well with me. Had there been a place on my Uhaul app that explained why that information was needed and then asked to provide those names and numbers, I would have felt better. Hope you guys change that soon.
KEITH M
Customer Reviews for Tomball Lock Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were super helpful.
Andrew B