The truck was filthy in the back, I was charged for equipment that I didn't receive and had to come back to receive (hand truck). I was also charged for other equipment that I didn't ask or even use.
Roger A
Customer Reviews for Tommys Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They said the UHal representative was not the when I picked up, the per that helped me was nice but not knowledgeable, and no one was the for the return no assistance. I was.told to just scan the return sticker
CALMESE JReservation was changed without notifying me and took over an hour to get the truck released
Antoino GI just didn't like how when we showed up and walked into the office and no one was in there, so we had to track someone down. And I also didn't like how when we showed back up to drop the U-Haul off, two people were in the office this time but no one bothered to get up from there seat to help us. And they said they couldn't do anything with the receipt- when I was charged for a Dolly, I never received they said," oh we can't do anything for you, you have to contact U-Haul." It just seems like they didn't care. It was only when I emailed U-Haul (twice) is when I got some answers. But this place just showed in their actions they didn't care. It would have been nice for them to know that we were coming in (we did select a time) to be ready for us. And when we dropped it back off to at least get up from what you are doing at your computer for 2 seconds to address our concerns. I won't be coming back.
Amber P