Customer Reviews for Toms Phillips 66
(U-Haul Neighborhood Dealer)

628 reviews

1105 S Broad St   Fremont, NE 68025
(Hwy 77)

(402) 727-5978

Location Hours

  • Mon-Sun: 5:30 am - 9 pm

Services at this Location:

Contact Us

(402) 727-5978

1105 S Broad St
Fremont, NE 68025
(Hwy 77)

Services at this Location:

Location Hours

  • Mon-Sun: 5:30 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the easiest uhaul transaction I have ever done. The owner Hamal was awesome, super responsive and easy to work with. Will highly recommend!!

David C. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
1.0

This location was an absolute joke had to help the individuals get the U-Haul that I used unstuck was unprepared charged for the wrong vehicle charge $38 for gas another $23 for whatever unable to get in contact with them charged 123 for a $30 rental I will never use U-Haul again

tim S. 
Rating:
5.0

Great service

Paula G. 
Rating:
2.0

I had to try to clean 8" of snow off of the windshield myself. The location handed me a broom and told me that's the best they could do. The passenger side wiper blade was in need of replacement and scraped metal against the windshield. The interior "roof" was also coming down. I addressed all of these issues with the person I spoke to when I returned the truck. Hopefully they make the repairs.

DAWN P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M T. 
Rating:
4.0

Everything went well. Customer service was very cordial and helpful. They were low on furniture pads. The ones they had left looked like they had been laid on some dry grass and dust. The previous renter of those pads could have shook them out better before taking them back to Tom's Phillips 66. Otherwise, Tom's did great.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Your system wouldnt process my debit card, the clerk tried several ways, as credit, debit, and as deposit etc and it wouldnt process my card, the acct had plenty of money in it, i ended up having to use cash as a deposit,i was told that this happens all the time, thank god i had some cash on me to pay my moving help, so i used it for deposit, this pickup process was way to slow through computer,, it wasnt the clerks fault, it held up my moving time by 45 min, ,

mark P. 
Rating:
2.0

It took 45 minutes to do the check in, once I had the key to the truck it wouldn't start...totally dead, no lights, no nothing, went back in to let the lady know, she called the manager who told her to give me the other truck. By the way i think the transmission is going out on it, so you might want it checked out. Anyway, I was told it would be 100.00 up front, but the cost of the rental would be 75.00. 175.00 was taken out of my account. Upon returning the truck I was told that I would be refunded 33.20 because because I put less than 40 mines on it but to be on the safe side i estimated for 50. Well I got the 100.00 back but I haven't gotten the 33.20 refund. This was my first time of renting from Uhaul and it was not a good experience. However, the staff was nice and the truck was clean, so good job on that part.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Great, friendly service. Tom's always makes renting easy and no hassle.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
3.0

Customer did not leave a comment.

Barb E. 
Rating:
4.0

My pickup/drop off locations changed a couple of times on my day of rental which unnerved me a little. Then my reservation was migrated from a one-way to in-town rental at a town kind of triangular from both source and destination cities. Once I picked up the truck, though, everything went great.

Dustin J. 
Rating:
5.0

Customer did not leave a comment.

Deb W. 
Rating:
2.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Cruise control would have been great. It was a long drive and the foot and knee was super tired

Micelle N. 
Rating:
5.0

We have rented from this location before. The staff people are friendly and efficient. Will always return in the future.

John C. 
Rating:
5.0

Very friendly and helpful.

william F. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
3.0

I will never use uhaul ever again. What a joke and don't have any problems with their damn equipment because this company is only in it for the money. Greedy and unfriendly and worst experienced ever.

Jensi C. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Kelley L. 
Rating:
5.0

Easy. No problems, would come here next time I need a rental.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Jessup W. 
Rating:
3.0

One tire on trailer was near new and the other tire was very worn down. I brought the trailer home and the next morning the worn tire was flat. I called Tom's but they said i had to call the 800 roadside assistance number, I went through all the automated lines and then was put on hold for a live person. 20 minutes later i gave up on the roadside assistance, i took the tire off the trailer and had a tire shop repair it, $24.00 charge to fix it. The rest of the day then went better with no other problems with the trailer. Thanks!

Rudie N. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Nayeli V. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
3.0

The only way I would rent from this place is that their open on sundays

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Nayeli V. 
Rating:
5.0

Everything was perfect but our daughter didn't know how to unhook the trailer. NOT Uhauls fault. User inexperience. Thank you!

David B. 
Rating:
3.0

Customer did not leave a comment.

Matt K. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

We had only a couple things to move quick and they made the easy. Thank you

Lacee J. 
Rating:
1.0

Everything work just fine for me, I am so happy with your service

Guillermo T. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Very good people at this location

Matt S. 
Rating:
5.0

Was treated with kindness

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Allen AND Rach B. 
Rating:
5.0

No improvement necessary. Great equipment and customer service.

phil D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
1.0

I asked if it would be okay to bring the truck back or to drop it off in Gretna they told me to bring back which that costs extra money and I think that was kind of rude and $134 to go from Gretna to Fremont that's ridiculous I will never use uhaul all again ever. There are better rental companies out there U-Haul is a big rip off.

james S. 
Rating:
5.0

Very Friendly and the truck ran great.

Raul G. 
Rating:
3.0

Customer did not leave a comment.

gerald S. 
Rating:
1.0

I will never rent from uhaul again! I asked for 2 26ft on a specific date i only wanted them both at the 23rd location not all over the place,they canceled one didnt tell me, i went to get the other one and the people that had it before me didn't bring it back so i said i would take a 20 ft and a 15 ft to make up for it she told me they did not have it so i left called uhaul directly he argued with me and said that they do have one and to go back my friend that was helping me in the background was mad and said you need to get your shit straight. Then the uhaul guy say and i quote i will fucking cancel all your uhaul i had to explain to him that it wasn't me and so i went back told the gal i still needed to get both those uhauls she said i told you i didnt have it because they dont like renting in town cause they dont make enough money on that. I said so you would rather have the uhaul sit on the lot then rent it to me for 3 days i couldnt believe it. I never got a discount on those 2 uhauls i should have got everything free. I had to go to blair ne for the other 26 ft uhaul they did give me one free day and 60 free miles but it didnt matter cause i gave them back a day earlier. At one point in time i went from having 2 26 ft uhaul confirmed with confirmation number and all to now having nothing. Complete bullshit. I had a one way one time trip to move so everything needed to be perfect i want all my money back. That's the least you can do uhaul almost completely screwed me on being able to get my house. I'm still pissed. I want my money back please. On top of that i ask the blair location to call me back so i can get a confirmation on my return no call back at all from them i asked them 3 times to calll nothing. So i had to drive up in a snow storm to blair to ask what was going on horrible never go there anybody ever please. Uhaul should be shut down for good.

David H. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

I have had a very good experience with UHaul at Toms Phillips 66 1105 S Broad St in Fremont, NE 68025. The young men who helped me both times I used the UHauls were very friendly and very helpful. Thank you for being so nice and helpful.

Mary Lynn V. 
Rating:
2.0

I rented a cargo van, reserved it, when I got there it was a truck, I had to pay more. It was dirty. Will not rent from them again!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Kristin J. 
Rating:
3.0

Customer did not leave a comment.

Hayden B. 
Rating:
5.0

This was the third time I rented from Tom's while I moved. ALWAYS excellent.

phil D. 
Rating:
5.0

It's hard to improve on excellent service. This is the second U-Haul truck I have rented from Tom's during my ongoing move and both were great experiences.

PHILIP D. 
Rating:
4.0

This was a totally painless experience for me. The provider at Tom's Phillips 66 was quite helpful, the truck was clean, and had plenty of power to haul the max load. The only recommendation I would have is that the trucks could use E-tracks in them for using a load bar.

Jeff L. 
Rating:
5.0

Spectacular all around! They were ready for me when I arrived and handled both checkin and return very professionally. A credit to your organization.

PHILIP D. 
Rating:
1.0

Took almost an hour to get the truck and another 30 minutes to return it. They need to figure out what they are doing.. very bad experience

Josh E. 
Rating:
5.0

WD-40 the rachets, hold down and strapping mechanisms that hold and winch down the tires. The unit I had, these items were rusty and dry.

Jim J. 
Rating:
2.0

Customer did not leave a comment.

Casey K. 
Rating:
5.0

Customer did not leave a comment.

Mary Lynn V. 
Rating:
5.0

The people there were very helpful

Bradlee H. 
Rating:
3.0

The last two times I have gone in and did the quick check out...entering all the information and uploading the license, they don't have any of that information at the store. I don't understand why that is an option if they don't receive the information.

Lee O. 
Rating:
4.0

Customer did not leave a comment.

Claudia C. 
Rating:
4.0

Customer did not leave a comment.

Claudia C. 
Rating:
3.0

Truck not clean, some gravel in back. Not filthy just dusty in front but still a good value for a local rental.

lawrence B. 
Rating:
5.0

Very Friendly and courteous easy to work with

Julie J. 
Rating:
3.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Truck was a little dirty. The rental guy came out to clean it real quick so I didn't get dirty. It was mainly the door on the drivers side had sticky stuff on it.

Renee R. 
Rating:
5.0

Explain the safety features and how to use them.

brett P. 
Rating:
5.0

Only issue was and it was just the weather, the pads were sort of wet so we didn't use very many of them but it worked ok as we did have a couple tarps

SUSAN S. 
Rating:
5.0

Luis had the truck ready at the scheduled time. It was spotless. He made the reservation and checkout easy. Hamal did the same with checkin. They made UHaul look good.

phil D. 
Rating:
1.0

Improve customer service and knowledge.

Willis W. 
Rating:
3.0

Customer did not leave a comment.

Richard E. 
Rating:
3.0

I rented a 4×8 trailer which was great but after realizing once it was night time all the lights works on trailer excpet for the tail lights. I would suggest checking all lights before renting to each customer.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Inside cab of truck was a little dirty, coffee spilled on cup holders. Otherwise truck was great

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Friendly knowledgeable assistant, easy location to access. We were so thankful to find a rental truck for our move

Don N. 
Rating:
5.0

This office was efficient, took care of my truck turn in on a Sunday when other locations weren't even open, he lent me the broom to sweep out the truck. This location should get a commendation for being so good to customers.

sue B. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
3.0

Customer did not leave a comment.

Shawn D. 
Rating:
3.0

Equipment wasn't all that clean but service was good . Everything went well.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
3.0

Don't be slow getting customer ready to go. They are trying to get things done

David S. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

Jeanine P. 
Rating:
3.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Awesome customer service!

Brook B. 
Rating:
4.0

Customer did not leave a comment.

HAROLD A. 
Rating:
3.0

Customer did not leave a comment.

Brooke B. 
Rating:
3.0

Customer did not leave a comment.

RICKI S. 
Rating:
3.0

Customer did not leave a comment.

Steve N. 
No reviews have been submitted for this location.

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