Customer Reviews for Tons of Storage
(U-Haul Neighborhood Dealer)

118 reviews

4800 Johnson Rd   Springdale, AR 72762

(479) 751-0197

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 751-0197

4800 Johnson Rd
Springdale, AR 72762

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Convenient and fast service.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

tonya C. 
Rating:
5.0

Customer did not leave a comment.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

Chrystal E. 
Rating:
5.0

All the folks at Tons of Storage went above and beyond to help make my move smooth. I very much appreciate their services to accommodate my needs. Thank you.

Leann H. 
Rating:
5.0

Customer did not leave a comment.

Jefferson C. 
Rating:
4.0

Customer did not leave a comment.

marcia W. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

BRANA D. 
Rating:
5.0

Customer did not leave a comment.

Tiffani H. 
Rating:
5.0

Best U-Haul experience I've ever had. Bryan, the owner, had my Auto-Hauler ready to go and greeted me at the door by name! This was my first time to rent from Tons of Storage and will be my “go to” for every future U-Haul rental.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

LARK ANGELINE S. 
Rating:
5.0

Bryan is always professional and courteous. He'll do whatever he can to assist when I'm in a pinch and need a trailer ASAP! He is why I continue to bring my business back time after time.

JOHNCHARLES S. 
Rating:
1.0

Listen to the customer with what they are saying and respect their choices in using your establishment. Avoid discriminating against your customers. The process of receiving the keys should not have taken over 10-15 minutes, I pre-filled out all the required documentations online and was told via the online service: all I had to do was come and pick up the key. The vehicle itself was fine and the AC worked nicely.

BRIANA G. 
Rating:
5.0

Dropped off after hours. Lot was clean and organized with space for truck drop off.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JIMI F. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
3.0

Customer did not leave a comment.

LAURA F. 
Rating:
4.0

Great customer service!

Robert F. 
Rating:
5.0

Its excellent.

Daniel G. 
Rating:
4.0

Friendly service. Good info, quick service...thank you

OLE S. 
Rating:
5.0

Tons of storage has been an awesome place to work with. Probably the best customer service ever!

BRADLEY P. 
Rating:
5.0

Nothing was great, representative very helpful and knowledgeable about equipment.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

I was a walk in and got exactly what I needed within minutes. Very friendly, very efficient and very affordable.

Richard L. 
Rating:
5.0

Bryan and his wife have always been so accommodating and helpful EVERYTIME I need to rent a Uhaul trailer. I'd rank 6 stars if possible! Thank you.🏆

JOHNCHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

I believe I have rented at least 9-10 times this year. The owners are ALWAYS extremely friendly and a delight to work with. They've stayed late for me to pick up and offer safety recommendations when pulling various Uhaul units, as well as removing my trailer hitch after use to help avoid theft. They have ALWAYS attached the Uhaul unit, connected the electrical lines and performed the proper brake/blinker safety preparations before leaving the site. Great prices as well! I will continue to utilize this location moving forward. Thank you.

JOHNCHARLES S. 
Rating:
1.0

Tell the guy at the front that the place smells like he's been smoking dope/pot. It took over an hour to get The truck ready and we were the only customers. The man working front desk sent link but didn't explain anything, horrible experience and won't go back.

christy R. 
Rating:
5.0

Bryan is a really nice guy and helped me get the trailer off and checked the truck making sure I didn't leave anything.

Daryl B. 
Rating:
5.0

Customer did not leave a comment.

LAWTON B. 
Rating:
5.0

I will use this location in the future.

Stephen S. 
Rating:
5.0

Very good and friendly experience. Hassle free all the way. And the price was lower than expected. Thank you!

Phillip R. 
Rating:
5.0

very convenient and easy to work with

JARED R. 
Rating:
4.0

I would probably warn my friends that although they were easy to work with for pick up & drop off, they do NOT wear masks in the office for COVID. They only have a taped line for you to "stand behind" for social distancing, which is a mute point when you have to move to the counter to pay & sign for items. He made a point to ensure that I did not place the pen I was given back into the "cup of pens" b/c it would have to be sanitized, so maybe he does not understand the reasoning for the state mask mandate. By wearing one himself, he would protect me from HIMSELF from spraying possible infectous droplets when talking to me, etc. as they did not have a clear guard on the counter or anything either. Sorry, but I have Lupus so I am very conscience to stay back from people who refuse to wear a mask b/c I cannot afford to contract COVID.

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
4.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

I've rented units from this location multiples times now. The owners are by far the friendliest and most knowledgeable people that I have ever dealt with concerning transportation rental. I pass up at least 4-5 other U-Haul locations to rent from them and will continue to do so.

JOHNCHARLES S. 
Rating:
5.0

The "scan and go" was a complete fail. I don't know what happened but my reservation disappeared from my account. Even though I had confirmation emails from UHaul and the facility where I picked it up...

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

GHASAN A. 
Rating:
4.0

Customer did not leave a comment.

Allan G. 
Rating:
5.0

Keep the gentleman who took care of me - the staff here were great! They made it easy, made us feel secure in their hook up of the trailer and overall very professional.

Robert F. 
Rating:
3.0

The windshield had bugs all over it, the cab had glass everywhere. I had to sweep it out so I could take my shoes off while driving. The vehicle had not been cleaned when I got it.

Merri B. 
Rating:
5.0

Customer did not leave a comment.

JAY P. 
Rating:
5.0

Excellent service

Lacy C. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Absolutely nothing. Service was accommodating, fast, friendly and pricing was incredibly reasonable! I will need to rent another trailer next week and I will be returning to this location for all of my future rental needs. Thank you for making my urgent need for a trailer possible.

John S. 
Rating:
5.0

Great service friendly and helpful. Go here for your u haul needs

Tom S. 
Rating:
5.0

Everything was perfect.

Larry H. 
Rating:
5.0

Great people who own this location. Really bend over backwards for a great experience.

Russel W. 
Rating:
5.0

Customer did not leave a comment.

Fernando B. 
Rating:
5.0

Very helpful person who runs the place. Thanks for your help

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
4.0

Customer did not leave a comment.

GLENN T. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

I did not like the owner. He laughed at me as though I were a stupid female when I asked for more detail about a question I had asked. After the truck was turned in, He billed me an additional $184 for I don't know what, by taking it out of my checking account without my permission. He would never return my calls to tell me why I was charged and he never returned my call

susan L. 
Rating:
3.0

I would not recommend Uhaul to a single person. You changed my pickup location 3x because my truck was rented to someone else even though I had a reservation. Then my drop off location was changed. I was asked to bring my truck back early and promised a 30.00 refund which I am still waiting on.

Amanda G. 
Rating:
5.0

Brian always does an excellent job. He makes us feel like a valued customer. I would suggest he just keep doing the same thing - appreciating his customers.

Judy K. 
Rating:
5.0

Great people and location, very friendly and professional.

Dean M. 
Rating:
5.0

We were very pleased. The truck was way beyond clean. Check in and check out was very easy. Everything explained well. Man who took care of us was awesome, answered all questions. Will recommend to anyone needing a UHaul.

Nancy N. 
Rating:
5.0

Owner was very kind and helpful. Had issues with the computer system but did a great job.

Bud C. 
Rating:
5.0

Brian was amazing. This is the second time I've rented a uhaul from him and he's always so friendly and helpful! I will always rent from him in the future.

Wendi P. 
Rating:
5.0

Experience was excellent.

CRAIG S. 
Rating:
3.0

Customer did not leave a comment.

Rick N. 
Rating:
5.0

Brian makes this experience effortless

Ed P. 
Rating:
3.0

we were moved to other site with no notice other than text not saying it was moved so we woudl have to know which address we ordered from

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

Well where to begin!!! First the place where we rented the trailer couldn't help me remove a ball off of a hitch that was purchased from there for $30. Second it took her 45 min to write up the paperwork. On the return my 7month pregnant wife went to the “Kwik Stop” to return the trailer and the Condescending asshole (excuse my language) that works there trated her like crap and would not help her remove the trailer of the truck! She calls me in tears after he simply said he was not helping her and for her to figure it out! So she had to wait for a CUSTOMER To help her remove it. It's taking a lot for me to not drive Over there and see if he would talk like that to me! I am sorry but i will never u haul again and will tell everyone I know not to use you.

Raul C. 
Rating:
4.0

The location was not our first choice as the original one was changed the day before pickup by UHaul. It was further out from Fayetteville and not the most convenient for our needs.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Philip J. A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

Paula J. 
Rating:
5.0

Great location. Friendly service!

Jeff K. 
Rating:
5.0

Great Service and excellent people. Great for return business and new word of mouth business.

Randy P. 
Rating:
5.0

Great friendly customer service. Good clean truck, ran well. Thank you!

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Brian was in contact with me the day before confirming arrangements and informed me the 17' truck was not available at his location. He gave me three options - one was pick up at another location. His customer service helped in the decision to use a smaller truck at his location. No regrets - worked great for us and with us!

Judy K. 
Rating:
4.0

Scheduled an early pickup and they were ready. Efficient. Thanks

Jim S. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
1.0

I have to wait almost 45 minutes for the guy to figure out what truck I had deserved at first he pull out a reservation for smaller truck for a diferent person ,, I pay fir Insurance and at the end he charge me for some damage to the top of the cargo (tree limbs? )I never pass/drove by any tree ,, this guy is very dishonest i will not be surprice if he do the same scam to other people ,it gives U-Haul bad reputation ...Why did I oaid fir insurance ? And why no one investigate this establishment ?

Pablo D. 
Rating:
5.0

The uhaul dealer himself was great. Uhaul changing the pickup location to a place even further is what I'm still upset about. I was supposed to pick up in Fayetteville, and ended up having to pick up in Springdale. I don't live in Springdale. This ended up adding about $15 onto my mileage in total, and uhaul of course won't compensate me for that. Total rip off. Like I said, the location and the individual I worked with was SUPER. Uhaul changing the location to make more money? That was crappy. Won't be using uhaul again after this.

Karyn Y. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

PHIL V. 
Rating:
5.0

Customer did not leave a comment.

Jimmy F. 
Rating:
4.0

Customer did not leave a comment.

Will G. 
Rating:
4.0

This Springdale location was my second stop and 4 days later because my first "reservation" if you can call it that was in Fayetteville at Johnson Hardware. This was the most unprofessional experience ever. After waiting 20 min for someone to speak to, I was told they had my reservation, and they had the size truck I needed. However it was reserved for someone else and they would not let me take it. I had been dropped off there and had to walk to a friends house to get a ride back to my car. I will never set foot in there again and will shop Ryder and Enterprise the next time I need a truck. Below is the "guarantee" that my truck would be there. U-Haul Sign in/Look up order Dear " " We have a 15' Moving Van reserved for you and guaranteed Friday, 5/4/2018 at 10:00 AM, returning Tuesday, 5/15/2018 at 10:00 AM. We are located at 1250 N LEVERETT ST, FAYETTEVILLE, AR 72703 and our phone number is (479) 439-1745. Sincerely, U-HAUL CO 1250 N LEVERETT ST FAYETTEVILLE,AR 72703 (479) 439-1745

Chad M. 
Rating:
5.0

Very good experience! Attached the rental car hauler trailer to our vehicle and explained how brakes and tie downs for the car hauler worked.

douglas G. 
Rating:
4.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

STACEY G. 
No reviews have been submitted for this location.

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